ANCHEERReviews 

50
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers had a great experience with this company. Many customers are very happy with their bikes, describing them as amazing and appreciating features like the gear shift, long-lasting battery, and overall aesthetic. People also find the assembly process easy and are impressed with the quick delivery times for such products. However, some customers experienced issues with product quality upon arrival, including damaged packaging, bent wheels, and broken fenders. There were also complaints about missing or incorrect tools for assembly, uncomfortable seats, and problems with components like the throttle or horn. A few people also mentioned difficulties with replacement parts and customer service regarding product issues and battery availability.

What people talk about most

Product

Users describe ambiguous interactions with the product, with some customers expressing satisfaction, praising... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising features like the gear shift,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising the speedy delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was longer than expected. The instructions were difficult to understand. The pictures didn’t reflect the bike that I bought and they were drawings instead of real pictures. I needed help to... See more

Rated 4 out of 5 stars

Great bike for the price . Gotta figure things out . The instructions are a little vague but easy to figure out . Only put 1/2 mile on it so far so not really sure . Made my kid take it for a ride & h... See more

Rated 4 out of 5 stars

Honestly giving this a 4 star and not a 5 star is difficult but I feel it is definitely deserved. The bike is amazing, after the setup it rides amazing, the E-Bike modes are all super nice,... See more

Rated 5 out of 5 stars

Have had the bike a short while so far all is good. Assembly is fairly straight forward the instructions could use an update on the translation. Folding instructions were unclear. Same as battery char... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store
  4. Outdoor Sports Store
  5. Sporting Goods Store

Written by the company

ANCHEER® Ebikes, Affordable & Powerful E-Bikes for for Everyone. ANCHEER brings affordable and high-quality electric bikes to all riders, including classic city commuter and city cruiser bikes, fat bikes suitable for all terrains, and mountain bikes.


Contact info

4.1

Great

TrustScore 4 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(50)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought my Ancheer e-bike two years ago…

Bought my Ancheer e-bike two years ago and have been very pleased with it. For the price, it is excellent.
Had to change the seat at a small extra cost and fitted a carrier and bags for shopping. The detachable battery charges up fairly quickly and I have yet to experience a flat battery. Pity about the Shimano gears, really don’t need such an elaborate set up with an electric bike.
Can’t speak for Ancheer service as I have had no need to contact them.

9 June 2021
Unprompted review
Rated 5 out of 5 stars

Ancheer Ebike, good valve for money and great customer service.

Bought an Ancheer Ebike from their Czech republic shop with free delivery to the UK in 3-7 working days. Unfortunately when I made my ordered it was sold out with a back order time of approximately 4 weeks, not a problem, they offered me an alternative model if I wanted but I stuck with my original choice. For my inconvenience the refunded me 50 euro as compensation.
When my bike was back in stock it was delivered with full tracking as promised and excellent communications from Ancheer customer service.
As for the bike, it is what it is for the low purchase price, runs well and for a minimal cost I upgraded a couple of components that really were not up to the job I am using it for. It is now as good as a bike at least twice the price. What I would say is that when you are building it check that all nuts and bolts around the bike are tightened and adjusted as appropriate.

16 September 2020
Unprompted review
Rated 1 out of 5 stars

Shocking service - take your money but haven’t got the bikes.

Wow - how bad can it get.

Ordered 2 electric bikes on 21 of May. Receive email acknowledging receipt and advising getting ready to ship in 1-4 business days and to prepare + strict quality control tests. States expedited shipping 3-7 business days. Will keep me updated and email when shipped. Nothing heard and so on 6th business day I asked for an update. No response until 1st June apologising for not responding, oh, and by the way the bikes are out of stock!!! It took them 12 days to tell me out of stock. Can I wait another 1-2 weeks !!

The experience cost me £42 !!

Shocking service DONT buy from these people.

10 June 2020
Unprompted review
Rated 4 out of 5 stars

Great bikes, customer service slow but good when it happens.

I bought too Ancheer bikes, they are very good bikes and the e-bike certainly takes the effort out of most hills. Very steep and uneaven hills are a
Struggle as you stand to cycle up them and your body weight transfers from being over the back wheel which then causes the wheel to loose
Traction and spin this then causes the motor to cut out as thinks your coping ( when in fact your quite the opposite 😂). Customer service is good once it happens, however they do seem to take a long time to respond and the emails are broken English. Overall I am very satisfied.

21 May 2020
Unprompted review
Rated 1 out of 5 stars

Bought this bike direct from Ancheer

Bought this bike direct from Ancheer. Is the bike worth it? Too early to say. Here is what I have found so far.

Bad points
1. Appalling customer service (everything is done by email and the don't respond quickly and when they do the show little interest)
2. The bike is a little slow and underpowered (only got a 250-watt motor) but it not bad.
3. The gear protector, protecting the Shimano gears was bent stopping the gear from working correctly.
4. The battery is poorly designed, it is held in a canvas bag and held on by velcro and clips (this makes very easy to steal).
5. The connectors to release the battery are flimsy and do not look like they would last.
6. Seat very hard and uncomfortable.
7. The battery has to be charged on the bike (very poor design)

Good points
1. Looks good
2. Rides well
3. Everything working as it should at the moment (but took me to make it work)

Should you buy? I would say no because I don't trust the supplier to help if there is a problem and the issues with the battery are worrying.

Update. Now had it 2 months, as I feared the customer service is dreadful. they take a long time to respond if they respond at all. The bike, on the whole, is good but the battery is the big issue, it can't lock it to the bike which means it can very easily be stolen. If you take the battery with you the connection are very poor and will not last very long, they already started to fall apart.

28 August 2019
Unprompted review
Show reviews in all languages. (50 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look