Ancestral Cosmetics Reviews 

91
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the natural facial balms, noting how deeply they hydrate dry skin, soothe stubborn irritation, and visibly smooth out fine lines over time. Consumers also highlight the outstanding customer service provided, describing representatives as exceptionally responsive, accommodating, and genuinely helpful when resolving various ordering questions. Some reviewers were not happy with the formulation, mentioning that the rich balms caused unexpected skin breakouts or unwanted irritation. A few other people also felt that the natural consistency can feel quite heavy on certain skin types or leave a noticeable greasy residue.

What people talk about most

Product

Clients share positive opinions on product, noting it deeply nourishes the skin, works wonderfully under... See more

Quality

Consumers find quality to be positive, highlighting the lovely texture and effective hydration of the balms... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the balm features a smooth consistency... See more

Order

People report positive experiences with order processes, noting that support agents quickly resolve mistakes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had absolutely no issues with shipping and it arrived quickly. Packaged well and nice face balm. It works really well under makeup, especially for filling in early fine lines as a sort of primer (but... See more

Rated 5 out of 5 stars

wrong address given - Unfortunately I did not add my house number in the delivery address hence the product was returned to the Sender. Amazingly enough, Ancestral cosmetics offered to send again the... See more

Rated 5 out of 5 stars

Unscented Tallow and honey balm has worked the best for me, my sensitive skin can't handle essential oils well, and my nose doesn't like strong smelling products. The unscented version is just gorgeou... See more

Rated 5 out of 5 stars

The customer service is great, they always get back to you!! And the facial moisturiser is just amazing, NOT oily or smells funny, which i was expecting. It soaks into your skin, a great base to then... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.4

All reviews

(91)

88 reviews in the last 12 months

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Rated 4 out of 5 stars

Original Tallow and honey balm is good…

Original Tallow and honey balm is good cleared dry skin up, didnt stop acne. I used it as it can be used instead of anti wrinkle cream on your neck. Not noticed a difference yet. If smells amazing and notice insects tend to leave you alone as they dont like smell so win.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Testing for around 6 months and love it!…

I have just placed my second order after my first one has ran out (took about 6 months). My first purchase was the tallow and honey balm, the clarifying cream a the clarifying balm. I like all of the products but have reordered the tallow and honey balm to use as my go to twice a day moisturiser after washing, as it smells divine and feels lovey on my skin. The clarifying cream feels a little heavier on my skin by comparison. I have always suffered with oily skin and spots but now in my 40’s and entering the perimenopause phase, my skin is less oily (not dry though, I wouldn’t say). I hope this brand continues as I want to keep using this. I’ve also just ordered some for my mum and mum in law to try.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

New favourite moisturiser

Delivery was fast. I have sensitive combo skin - I have very dry forehead with psoriasis flare ups when I am stressed but my chin is very oily and I’m prone to break outs (even at 35!). I’ve only been using this for a week and my skin is glowing, my forehead isn’t dry or flaky nor am I having breakouts. It’s honestly brilliant.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I have sensitive skin and have wastes…

I have sensitive skin and have wastes SO MUCH MONEY on skincare over the years. I had finally found a few products that work for me but this tallow cleanser and balm have blown everything else of the water. I will continue to use these products daily and pray that they are never discontinued! THANK YOU!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

These products are superb

These products are superb. I have had more compliments in the last few weeks than I've had for a lot of years for younger looking skin and how I don't look my age. They are beautiful to use, I love the scents, they feel indulgent. I have enjoyed receiving the email updates from Mihal - they are a relaxing, interesting read for a couple of minutes each time. I look forward to reading them - a mini relaxation session! This company deserves to do well.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent for excema!

I've waited a while before posting a review as I wanted to see how the products I purchased performed.
I ordered the triple deodorant pack (one for me, and one each for my two sons) and the tallow and honey balm for myself.
Cannot fault the deodorant, I was mindful as the two teenagers are mad on the fragrances and aftershave so I wanted them to use a chemical free deodorant. They're really happy with it. They warm the 'dispenser' up in their hands first as tbh it is difficult to put directly on skin without doing this....though I'm sure this is due to temperature and in the warmer months to come I dont think this will be an issue. I'm really happy with mine too. The scent for all three is not over powering, we've had no reactions like we have had from other mainstream brands (me more so than them).
I've been using the balm since it arrived and I've been so impressed. I suffer with excema and am regularly prescribed hydrocortisone which works for a while but then due to the skin thinning properties I have to have substantial breaks. The main problem I have is around my eyes so hydrocortisone is not good.
Within 4 days of using the balm it has cleared up 90% of my excema! I am honestly so impressed. I've had no flareups since, just a few stubborn patches that get smaller every day.
I was concerned there'd be an odour to it or greasiness but I've not had an issue.
I will definitely be trying some of the other products in the near future.
I'll admit the price was a lot more than I'd usually pay on the mass produced chemical laden products I'd normally buy but the quality more than make up for this. Judging by how much has been used in the time we have had the products, they will certainly outlast the shop bought.
I've recommended Ancestral to my friends and family and I go back to the initial cost, that's the issue that stops them. It really shouldn't when you consider how long they will last.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I've been using Ancestral Cosmetics’ unscented honey and tallow balm for the past year and a half, and I honestly can’t recommend it enough.

It’s such a nourishing product, my skin absolutely loves it. There are no nasty chemicals, just really clean, simple ingredients, and it feels incredibly soft every time I use it. The unscented version is perfect for me as it truly has no noticeable smell, which I really like and I don't want essential oils on my skin.

The delivery is always excellent, and the product lasts for ages, making it really good value for money.

What really stood out to me, though, was their customer service. I accidentally ordered a scented version, and they kindly sent me an unscented product, free of charge. Which completely above and beyond and wouldn't get that type or customer service with bigger toxic brands.

I wouldn’t hesitate to recommend them to anyone looking for high-quality, natural skincare.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and great customer…

Excellent product and great customer service - I recently purchased my second jar of face cream but this one seemed more grainy that the first. I emailed them and literally within minutes I got a reply. They were very apologetic and stated this was an issue that very rarely occurred and immediately sent out a replacement ( which is as good as the first one) I can’t complain at all! Very impressive
The product is excellent and leaves my face feeling hydrated and glowing

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Baby E vzema

I bought the baby tallow cream because my 4 month has started to develop eczema patches on the face and body. The tallow cream has helped the cheeks a lot! The flares have decrease significantly. On the body I’m yet to see the results. The water is hard and most likely he will have to grow to improve his skin barrier. But for the time being the tallow cream is easing the eczema. I tried other stuff nothing worked. I use it on my face as well. Helps a lot for my dry skin during the cold winter months. Most importantly it’s natural and a high quality product. Love it

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I can't believe that anybody would…

I can't believe that anybody would write a bad review about this company. For years I've tried to find a facial moisturiser. that works for my dry skin. The Honey and Tallow balm is brilliant and a little goes a long way!! If has a slightly fatty smell..it is tallow ! but it's well worth the money once you get used to it. A little goes a long way!! My stepdaughter uses it on her son's psoriasis and she swears by it! Brilliant comany, brilliant products and service! I wish Ancestral Cosmetics all the best!!!!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

This company is probably the best in the business

This company is probably the best company to deal with from my experience dealing with companies for over 20 years.

There customer service is absolutely unmatched compared to any other company I've dealt with. There attention to detail and unrelentless effort to help with the situation is far beyond any other company I've dealt with.

There products are top quality and they will do everything to help and guide you with any issues that may arise.

Personally I can't recommend them enough and they will be there for you as a customer to try help, advise, support and in my case sent me out a different cream from the one I bought to try help me with my skin issue free of charge. As far as companies go, this company are faultless in everything they do and provide, both in their products and customer service. I wish you guys the very best in business and you have made another customer very happy. 😁

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable Products!

Unbelievable products! The balm has really reduced fine lines on my face since using for six weeks and the body cream has removed all dry skin on my body (mainly arms and legs). Cannot recommend highly enough!!!!!!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Moisturizing, clean product. *****

I live in Virginia, US, and ordered two products--the balm and the body cream. I am mid-60s and use the balm on my face around my mouth where I am getting lines. I use it as my nighttime moisturizer. I've woken with a couple of pimples, but that's expected for the intense level of moisture it provides. I love it. I can tell the difference. I love the smell of the body cream, but because I want to use it all over my body (winter dryness), it's expensive for the amount you get. I'll use it but sparingly with only the areas that are really dry. Overall, this type of product without chemicals is very attractive to me and I appreciate the care they put into producing it. Really recommend it.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

As am a man in his early forties I never thought I would have to use cosmetics products in my life. Anyhow that was until my face started to turn red and be very sensitive. I tried many products but I was only get worse. I am using few days now the UNSCENTED Tallow & Honey Balm and the deference is obvious.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to try something different for…

I wanted to try something different for a patch of psoriasis, winter cold flaking lips and dry skin on my feet. I bought the original tallow and honey balm. After just a few days my feet, which needed a lot of help, are feeling the softest they have in years. Very pleased. I ordered another one so I could have one for my feet and the other for my psoriasis patch and lips.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered twice from them and love…

I have ordered twice from them and love all of their products, I also love your newsletters so thank you! My son’s acne has improved and so has my daughter’s eczema, not completely gone but loads better! I don’t understand how anyone could leave a bad review I wanted to change to the vanilla lip balm and had a swift reply confirming. It’s such a shame that bad reviews are left for small businesses as it can be very damaging. I highly recommend this company thanks again, Jess x

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. I ordered a tallow balm on the 11th and paid for next-day delivery. It’s now been 4 days and I still haven’t received my order. No updates, no explanation. What’s the point of offering next-day delivery if it’s not honored? I won’t be ordering again.

On the website says ,order today and you'll recive it by tommorrow .Or you call me a liar ?

15 January 2026
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Hey there, can you please reach out to our customer service and we'll either send a replacement or refund your order, like we do for all our customers if there's an issue with delivery?

We don’t even offer next-day delivery, so our website definitely won’t say this.

Update after your edit: we still can’t see your order info, please confirm this via TrustPilot or reach out to our customer service so we can sort this out for you. Thanks.

Update after a week: we still don’t have any contact from you and you haven’t replied to our request for your order info on TrustPilot. If you even made an order with us please do get it touch.

This is exactly why we don’t use TrustPilot as it leaves fake reviews online without control.

Rated 5 out of 5 stars

Great for sensitive skin!

Really pleased with the results of this, Ive been using it for two weeks so far. I purchased the unscented Tallow and Honey balm which I use on my face morning and night. I wouldn't really say that I suffer from any one skin complaint, my skin is combination, but all through my adult life the skin on my face suffers during the winter months.... it becomes super sensitive and dry and red....and in recent years ive been experimenting with natural skincare which has helped massively, but I think Ive finally found my holy grail! My skin isnt as dry and as irritated as it would normally be this time of year, and it has definitley helped with some fine lines and the texture of my skin on my face. It does need warming between your fingers before applying to the face, once on it absorbs fairly easily. Never under estimate the power of nature! Ive also noticed when using it in the mornings an hour or so before getting ready for work, that it sits quite well underneath makeup. Delivery was super quick, I will definitely be ordering some more in the future! I wish you guys the very best and hope you go from strength to strength and stick around for years to come!

1 December 2025
Unprompted review
Rated 3 out of 5 stars

NOT for mixed type of skin

I used the original tallow & honey balm for 3 nights on my face. Woke up to 2 huge pimples (beside the nose and right temple) and greasy face , which didn't happen the nights before. I stopped using the balm on the face. Currently using it every other day on hands only as a moisturiser. I don't think I'll use it again on the face as I like my face clean and clear. I gave one jar to my cousin, but his skin didn't accept the tallow either after 2 nights.
This tallow is all natural by the ingredients list, but for the oils used it doesn't mention if those are essential oils, extracts or tinctures, if are certified organic + pesticide free, or in which percentage.
I, personally, don't think there's any point in adding so many oils to this tallow, because that's clearly only for the scent purpose.
I know that tallow is highly comedogenic, but I had higher expectations after reading all great reviews and I thought it might be a very light formula that could work with my mixed skin.

I'm writing this honest review here instead of sending an email to the company as requested, because I'm trying to help other women out there with similar skin like mine not waste their money, time and skin condition.

8 December 2025
Unprompted review

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