Bait and switch
I ordered four umbrellas as holiday gifts. They came with an extremely toxic smell that gave me a headache for several hours. I contacted customer service, explained the situation, and requested a return authorization and a prepaid shipping label. They responded that the smell is normal and should go away with use, and that if I wanted to return I’d have to ship it to China at my own expense. Neither of these points were made clear on the website, otherwise I wouldn't have ordered.
I opened a dispute with my credit card company, upon which the merchant promptly updated their website to mention that the returns had to be shipped to China. My dispute is still ongoing but I wanted to post this in the meantime to warn others.
2 December 2024
Unprompted review