Ali was on time and was very thorough with walk test and we learnt a few more things about how the system works works… He was extremely helpful,,, please send him back for our Nxt visits 👌🏼☺️ Than... See more
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See what reviewers are saying
Alfie & Gary were most helpful in explaining the cause of our alarm fault. Have used Amthal for Fire alarm servicing for years & now use them for Intruder alarm monitoring & servicing. Great company.
We have been using Amthal fire and security for the past 15 years they have always carried out great work. They have installed a burglar alarm system in our property plus CCTV, They always remind us... See more
I cannot remember howi heard of them but glad i did. Extrealy helpful, and any time i had queries matt and and lynn were allways on hand to sort out probs And in this time of financial re... See more
Company details
- Fire Alarm Supplier
- Fire Protection Consultant
- Fire Protection System Supplier
- Security System Installer
- Security System Supplier
Written by the company
At Amthal Group Companies, we aim to invest and continue our mission of being the nation’s trusted commercial life safety and security technology partner whilst maintaining our friendly culture. With 25 years of providing expert fire protection and security compliance, Amthal Group Companies’ mission is to ensure the safety of people, properties and business operations across the UK. Starting our journey in residential security and now operating across many sectors including education, retail, property management and hospitality, Amthal Group Companies are one of the nation’s trusted security and fire protection partners. Proud to be truly independent, Amthal Group Companies’ continuous investment and development in our people enables us to deliver excellence for our customers.
Contact info
1 Executive Park, Hatfield Road,, AL1 4TA, St Albans, United Kingdom
- 0800 093 7818
- info@amthal.co.uk
- amthal.co.uk
4.4
Excellent
63 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ali was on time and was very thorough…
Ali was on time and was very thorough with walk test and we learnt a few more things about how the system works works…
He was extremely helpful,,, please send him back for our Nxt visits 👌🏼☺️
Thank you
27 April 2026
Unprompted review
Extremely helpful technician who…
Extremely helpful technician who arrived on time and solved the problem
27 March 2026
Unprompted review
Alfie & Gary were most helpful in…
Alfie & Gary were most helpful in explaining the cause of our alarm fault. Have used Amthal for Fire alarm servicing for years & now use them for Intruder alarm monitoring & servicing. Great company.
25 March 2026
Unprompted review
Have been using Amthal for a while now
Have been using Amthal for a while now, very quick a responding to issues we have had and more often than not get tings fixed same day.
12 March 2026
Unprompted review
I have had a very poor experience and I…
I have had a very poor experience and I would not recommend using this company. Their priority is profit over service and charging is not transparent. Call out as a member will cost you £175 or £354 as a non-member even if all that needs changing is a battery, which is charged on top of the call out. Absolutely disgusted with their business model.
5 January 2026
Unprompted review
Reply from Amthal Group Companies
Dear Chate
Thank you for taking the time to leave a review. We’re sorry that you feel dissatisfied and would like to clarify the situation, as we believe there are some misunderstandings in your comments.
At the time of contact, the system in question was not covered by an active service contract. As explained during the initial call, any works requested, including isolating a detector or fully de-commissioning the system, would need to be carried out either under a transferred contract or on a non-contract basis, which carries a higher call-out fee in line with other fire industry providers.
Our team clearly explained both options during the first call, however neither option was accepted and the call was ended. You then contacted us again the following day, at which point the non-contract call-out cost of £295 was again confirmed, which again was not accepted so no attendance arranged.
We are always transparent about our pricing and ensure costs are explained in advance so customers can make an informed decision. Our charges reflect the expertise of our engineers, compliance with industry regulations, and the ability to safely work on life-safety systems. As with most fire and security service providers, parts such as batteries are charged separately where required.
We take pride in providing a professional and compliant service, and we regret that on this occasion we were unable to reach an agreement that met your expectations. Should you wish to discuss this further, we would be happy to do so directly.
Team Amthal
Annual alarm service
Amthal bought out our previous alarm company. The annual service we received today was thorough, the engineer on time , polite, processional.
Well impressed would highly recommend
31 October 2025
Unprompted review
Reply from Amthal Group Companies
Dear Susan,
Thank you for taking the time to leave a review, we really do appreciate it. I will ensure your feedback is passed on to all those involved.
The Amthal Team
First class service
15 April 2025
Unprompted review
Reply from Amthal Group Companies
Thank you for taking the time to leave a review, it's always great to receive positive feedback on our field technicians.
Excellent thorough help from the technician
Although I did not know in advance at what time of day the technician would come, he was extremely helpful, as our household has special needs to which he was ready to adapt whilst remaining thorough and attending to every detail in a friendly and professional manner.
2 April 2025
Unprompted review
Reply from Amthal Group Companies
Thank you for taking the time to leave a review, it's always great to receive positive feedback on our field technicians.
Professional and Responsive
We had initial problems with our Paxton 10 access control and security systems, however Jason (Edes) was very helpful, easily approachable, professional and he was capable of sorting out all our problems. We enjoy working with Jason, he is always very responsive.
6 September 2024
Unprompted review
Great company to deal with
I have had my Amthal system for over 20 years, during which time it has been trouble free. I have seen the company grow from small beginnings and all the personnel I have dealt with have been efficient, helpful and courteous.
29 June 2023
Unprompted review
Professional services always
4 July 2023
Unprompted review
Complicated job but Amthal worked diligently to get the job completed
Amthal recently installed a quite complicated alarm at our Business Centre. It took much longer than they had anticipated (hence 4 stars rather than 5) but they worked very hard and for long hours each day, trying to get it finished. The engineers were on time, very polite and helpful.
16 May 2023
Unprompted review
Responded quickly to my request for a…
Responded quickly to my request for a technician to call. He fixed the issue quickly & without fuss
24 May 2023
Unprompted review
Excellent service from Amthal
Excellent service from Amthal as always - bi annual check and review on alarm system
2 May 2023
Unprompted review
Brilliant service from Amthal!
Brilliant service from Amthal!
Filled with friendly staff who are more than willing to go the extra mile for the customer, would highly recommend!
8 March 2023
Unprompted review
Excellent service.
24 January 2023
Unprompted review
Experts in their field
Quick, professional and friendly service. I was dealt with by a knowledgeable team that went above and beyond my expectations. Thank you Amthal!
27 January 2023
Unprompted review
Fast and reliable
Fast, reliable and bang on the money. Highly recommended.
7 November 2022
Unprompted review
Outstanding Professionalism.
AFS have never let me down before and this was no exception.
The level of professionalism is outstanding and every member of staff that I have dealt with has been a pleasure to meet.
Many, many thanks to Jamie and all at AFS that were involved.
20 December 2022
Unprompted review
Fire Alarm Installation Project.
Fire Alarm Installation Project.
Professional throughout the duration of the works. Very helpful and friendly staff who are always happy to go extra mile.
10 January 2023
Unprompted review
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