AMP Reviews 52

Stay away from AMP Bank GO. They lack transparency for their savings accounts and lure customers in without making it clear that you need to set up 2 accounts. Banks will generally provide this information when you're signing up, but there was no prompt to do this with AMP Bank GO.

AMP has the Worst customer service of all time. They are a faceless bank who refuses to communite directly with their customers.

My bank account has been blocked off for 10 days now and I am unable to access any of my Money. They was no warning prior. When I called, I finally managed to understand that AMP needs to do an ID verification as they are unsure whom I was, after being 10 years with them.

The worst part is the Verification can only be done via Post. So wait for about 10 business days to get a letter, then send it back, then get a phone call and if they are satisfied, then they will unlock your account.

For the Meantime, I am behind in my Mortage payments and my car payments and I don't even have a cent to buy dinner for my family! what a Joke of a Bank!

This so called Australian bank has the worst customer service based in Philipines. I has to call them twice today & I asked to speak to a manager.. They only have the power to send an email. I asked for an Australian manager to call me & another Filipino called me from an Australian number.. The most stressful & frustrating bunch if phone calls.. i'm now looking for an Australian alternative to put my money so I can close this account & be done with it

What can I say other than I have never come across a more incompetent bank in my life. We bank with AMP and are refinancing to build a house. Extension after extension after extension, asking multiple times for information we had already sent. They even asked how we were going to pay out the construction loan and who the bank was. We're applying for a construction loan you Muppet. Needless to say, we are refinancing with another lender and never going to AMP again.

An unbelievably incompetent call centre — stay away if you value your time. AMP Bank’s online banking is extremely restrictive. For simple tasks like money transfers, you’re forced to call the call centre and complete forms. Unfortunately, the staff lack technical knowledge, and I’ve wasted hours correcting their mistakes. On one occasion, they even de-linked my offset account from my home loan, which resulted in unfair interest charges.

If I could give zero stars I would. These guys are crooks straight up. Raise a complaint. AMP closes it with no resolution . Call five times . Oh some one will get back to you. No one ever rings back. I caught them out the loan product I have has expired two years keep ago. My current interest rate is over 9 percent. Crooks crooks

The bank is inept and hopeless. Every time an ID document expires (during a 30 year home loan) their faceless compliance team sends out a snail mail letter demanding updated ID and completion of 14 pages of forms for KYC purposes, otherwise your account will be closed down within 10 business days. You cannot email the forms back either or express post them. It is all snail mail so you risk an account being closed.

You then ring up and get an offshore call centre and nobody can put you through to the compliance team as they are a bunch of faceless beaureucrats who sit behind a table sending out snail mail letters but not wishing to address questions.

I don't know how this bank has survived this loan, but at this rate they are not likely a long term proposition if you are a customer that enjoys customer service.

If they ask me for verification once more, I’m pulling out, shit service, making it hard to utilise your own money. I’ve used this path so many times but all of a sudden. They even shut down a card with no warning. This left me sleeping in my car.

Very poor customer service, typical greedy bank behaviour not honouring a bonus interest payment over a technicality of when funds were deposited and when they actually cleared.

The AMP Bank overseas call centre customer service is terrible.
It's difficult to understand their broken english with a strong accent and have spoken to a number of people over time who have all been unhelpful, dismisive and do not listen or understand.
Perhaps they cannot understand my Australian accent as I as them questions and they ignore my question with a script that has nothing to do with my question. When I explain that the info doesn't help, they just keep repeating the same irelevant script.

Paul was great very quick and efficient

Communicated wrong information, did not respond in a timely manner, withheld my funds and caused financial loss. Stay away.

So dishonest. Still waiting for a phone call when they said they'll call me back within 48hrs to help me with a matter. It has now been almost a week! When they have all your savings, they do what they want. They offer you an amazing savings rate yet do not deliver! Their instructions are not clear when opening an account and I put all my money in an account that wasn't going to give me any interest on my savings. This caused a loss of a considerable amount of income. I have had continual bad experiences with AMP. I will look to go elsewhere. And so should you.

Would give zero stars if I could.

I have been trying to open an online account for my elderly mother for over 2 months. The whole process has been exhausting and frustrating with being no closer to an account being opened.
Impossible to speak with anyone from AMP Australia that has authority to assist or make a decision.

I've lost count of howhours spent many phone calls and conversations with a call centre that does nothing but apologise and tick boxes with scripted answers. Many emails sent, no result other than an automated reply. I've posted and emailing the same signed documents requested by AMP several times. The call centre says they will return a call, never do.

Letters from AMP direct you to a usless number or online chat that can not assist or action anything. Why bother telling you they are here to help when clearly they don't know what customer service is.

I'm going to withdraw my own money invested with AMP and put it into another bank. Fed up and frustrated with baeucacry. No wonder AMP shares are preforming so bad.

They might offer a good interest rate but if you need assistance it's non existent.

Keep asking for more and more personal information which is completely unnecessary for the general inquiry I was trying to do on the website

So disappointed in the customer service. Have been with AMP and thought Id stay with them as they were the only bank that would give me a loan as Iwas an older customer. However they've not answered emails I sent and calling and speaking to someone is a joke no help whatsoever. Feel like they've ripped me off with .05% interest.

If I could write negative star, I would rate it negative. One star is too good. This bank, we'll freeze your money. Hold it for no reason, not give you reasons. Even if you're a good customer, the customer service is based in the Philippines. They have no understanding of their own product. And breach every banking law

Tried to invest a decent sum of money in a term deposit. Unfortunately I made a mistake when filling in the online forms and the AI determined I was a risk so I was black listed. Spoke to someone by phone who I couldn't understand and hung up. Sent an email without a reply. AMP used to be a great company now run by dills.

They charged me $30 for receiving an international bank transfer, again, for receiving it. Don't bank with them. I emailed them about it to give the money back and the money I received, can be sent back. They emailed me ( Mahima ) by saying: if you do another transaction, I'll pay $30 again. Very kind yeah.