Ordering was easy, it didn't take too long to get my order, it was packed very well and now my turtle tank is being filtered! I am extremely happy for the whole process and I know I can count on Amos... See more
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Took a three week vacation. My order did not get looked at for the whole time. So 5 weeks later still waiting…..
My daughter purchased a window perch from a secondary seller and it was missing some of the hardware. I contacted Amosijoy with my inquiry to purchase a new set of replacement hardware. Customer Ser... See more
You sent me the wrong quartz glass tube the one I need is about 5or6 inches long the one you sent me is about 3 my model is a Amosijoy model epc-1000-uv how can I get the right one.
Company replied
Company details
Written by the company
Amosijoy story began with a simple mission: to create products that make pets and their families happy. With more families raising pets in the city, noticed a gap in the market for pet products that were both functional and aesthetically pleasing. We set out to create a brand that would meet this need, and as a result, we are passionate about providing high-quality pet supplies to our customers.
Contact info
99501, Anchorage, United States
- support@amosijoy.com
- amosijoy.com
3.7
Average
42 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
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Extremely Slow
Took a three week vacation.
My order did not get looked at for the whole time. So 5 weeks later still waiting…..
6 March 2026
I haven't received my order.
30 January 2026
Reply from Amosijoy
Hi! Your package is still on the way now. We sent you the shipping email on January 29th. The email contains the tracking number of the package and the logistics website. Please check the logistics status.
Ordering was easy
Ordering was easy, it didn't take too long to get my order, it was packed very well and now my turtle tank is being filtered! I am extremely happy for the whole process and I know I can count on Amosijoy if we need any more parts!
22 January 2026
The customer service was quick to…
The customer service was quick to respond via email. They solved my exchange right away. The quality of the replacement bedding was great. My cats love them.
22 January 2026
The packaging really helped protect the…
The packaging really helped protect the 2 UV bulbs! I saw the mail carrier toss the package on the porch and nothing a bulb was broken!
19 January 2026
I love the cat window seat
I love the cat window seat! Delivered in a reasonable time and easy to assemble
8 December 2025
item was as described
item was as described, fit correctly, just took longer than expected but would order again
4 November 2025
Excellent Customer Service
My daughter purchased a window perch from a secondary seller and it was missing some of the hardware. I contacted Amosijoy with my inquiry to purchase a new set of replacement hardware. Customer Service responded quickly and answered my questions. The product arrived quickly and was reasonably priced.
11 July 2025
Excellent purchase!
I love this cat perch! It was easy to install and my cat immediately started using it. Everything from the purchase, shipping and quality of the product was great :)
7 July 2025
Reply from Amosijoy
Hi! We sent the shipping info to you on July 3. Please check your mailbox. You can find "Track Order" at the footer of our website and enter the tracking code to check the current logistics status.
Now, your package has departed the USPS Regional Facility at 18:21 on July 11.
The package still has not received a label
I have paid and the payment has been received. The shipping label still has yet to be printed.
19 June 2025
Reply from Amosijoy
Hi! We are so sorry that you can not find the Real-time information about the package. The international flight of your package has arrived in the USA on June 23.
We sent you the logistics email on June 18. And yesterday, we also explained that the reason why you only find the track stays still.
We mentioned two logistics providers in the shipping email: YunExpress and USPS. The tracking number of YunExpress displays complete logistics information, whereas USPS only shows logistics information after the package has been transferred from China to the United States. Therefore, you can only find that the USPS tracking number remains at the step of printing the label.
The system recommends that we fill in the tracking number of the USA local logistics provider. This might have led to the fact that you couldn't find any information about the shipment of the package in China.
Reply from Amosijoy
Dear Ernie,
Your package was delivered in/at the mailbox at 14:18 on June 16. If you have any questions, please feel free to reach out to us.
You sent me the wrong quartz glass tube…
You sent me the wrong quartz glass tube the one I need is about 5or6 inches long the one you sent me is about 3 my model is a Amosijoy model epc-1000-uv how can I get the right one.
26 May 2025
Reply from Amosijoy
Hi, the glass tube cover you ordered is designed to protect the 5W bulb, which is compatible with the 172GPH-650L filtration tank. Before you place the order, you can choose the right size. About after-sales issues, please send an email to the customer service.
Package shipped and arrived on time
Package shipped and arrived on time. Appreciate tracking numbers for both sides of the ocean.
21 April 2025
Reply from Amosijoy
Hi! Sorry for the delayed reply. Your item was delivered to the mailbox at 6:38 pm on April 12. Hope this helps you.
Had already purchased one… But I have…
Had already purchased one… But I have two cats… They were both so in love with it that I had to get another :-)
Very sturdy, and super easy to put together.
28 February 2025
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