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Jouw online groothandel voor Amerikaanse producten!
4.0
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 month
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Since my first experience, my issue has been resolved! As I said before, the prices are reasonable and I will visit them again.
Happy customer
V.B.
Reply from Amerikaanse Groothandel
Hi Vernon, happy we could resolve this matter by resending the missing items for free. Hope to see you back!
I never received my order after 5 or 6 emails to the company no response and all they have no telephone number to try and reach them
Fast delivery, goods were packed sufficiently and arrived without damage. Will definitely order there again. Thank you for your great service!
⚠️ BEWARE!
My order of over €200 never arrived. I was sent a tracking number by email, but after contacting the supplier, it became clear that I had been given an incorrect tracking number.
I am now trying to get my money back, but so far I have been unsuccessful and have received no proper solution.
I strongly recommend being careful when ordering from this company. I would not order again.
Reply from Amerikaanse Groothandel
Hi Maria, after multiple unsuccessful delivery attempts your order was returned to our warehouse. You've initiated a chargeback yourself on your card instead of waiting for us to initiate a refund. Now we don't have any way of speeding up refunding you for which you are of course eligible
I needed chocolate chips and Hersheys kisses for my family Christmas cookies. So happy to find these special American products online in the Netherlands. I ordered both and got a confirmation. But when the box arrived only chips! No kisses. I wrote urgently to the company and got no personal reply. I went online and saw kisses not available. There is NO phone number to call. I got an automated message that I would get a refund and it came a few days later. But no personal contact. I was happy to have the chips but this caused me alot of stress and had to disappoint my family with no peanut butter kisses.
Reply from Amerikaanse Groothandel
Hi Barbara, we never send automated replies to our customers. You always get a personal reply. I in fact shared a personal email that the kisses were unfortunately sold out and couldn't be shipped. You've received a refund the same day and I gave you tips for where else you can get the Hershey's Kisses.
Very clear website, excellent service. I made a mistake with the delivery address, accidentally combined a UK and NL address. They noticed this abnormality and emailed me, asking for clarification before they send my order. Very happy with the delivery and most importantly, their competitive pricing.
#1-Amerikaanse Groothandel had the food item I was looking for.
#2- They had it at a good price
#3- Service was great, including shipping.
#4- My items were packed well and arrived in perfect order.
My order arrived very quickly after ordering and I was happy with it. Good prices and good dates on the products.
Poor / no communication. I placed my order & received confirmation but my order was not shipped and I received no update information. Only when I queried them for an update did they refund me without explanation, just strange.
Absolutely unacceptable experience. I placed an order and waited over three weeks, and still did not receive the correct items. I own businesses both in London and Romania, and I will be filing complaints on every possible platform.
What I finally received had nothing to do with what I ordered – and definitely not American sweets as advertised. This feels like a scam, and I strongly advise others to stay away from this company. Completely unprofessional and misleading. You’ve lost a serious customer.
Reply from Amerikaanse Groothandel
Hi there, we cannot find your order from this review. Please contact us directly on info@amerikaansegroothandel.nl and we will fix this ASAP.
Order shipped quickly and was exactly as advertised.
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