Just completed our 2nd cruise on ACL. First was Florida Gulf Coast & Keys, the 2nd was the Cape Codder. A truly excellent experience on both. Top notch customer service, excursions, dining and enterta... See more
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We took an overland/cruise combination trip, and easily, the best part of the overland portion was Yellowstone National Park. We could have spent another week there. The cruise segment was most intere... See more
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The National Parks and Legendary Rivers was in two parts. The tour of Teaton, Yellowstone and Glacier was beyond good and well led by Miranda Gould from ACL. She gathered 40 odd souls in Jackson and l... See more
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Good staff, we had Fredia Thornton most meals in the dining room and she was delightful. She just had something special about her, easy smile and laughted with us. So much fun. Your staff, al... See more
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Company details
About American Cruise Lines
Written by the company
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About Us
American Cruise Lines offers river cruising and small ship coastal cruising in the U.S.A. Year after year, American continues to launch the newest U.S. built ships and uniquely curated itineraries for exploring and Cruising Close To Home®.
On all cruises, guests discover the history, and spirit of the United States aboard the most sophisticated small ship fleet in the industry. Onboard, guests enjoy a complete all-inclusive experience including daily entertainment, spacious amenities, exquisite cuisine and cocktails, and gracious hospitality. Most staterooms come with private balconies offering panoramic river views from every angle. Onshore, American Cruise Lines partners with local communities for captivating excursions which reflect the unique, fascinating cultures of the every port we visit.
Choose from cruises that explore the Mississippi River, Columbia & Snake Rivers, Alaska, New England, the Puget Sound, and the Southeast region of the country. Each destination has a story to tell, with adventure waiting at every stop.
American operates 15 ships, all accommodating just 100-190 passengers, which cruise more than 35 domestic itineraries in 34 states. American now offers domestic Flat Rate airfare for all its U.S. cruises.
Written by the company
Contact info
741 Boston Post Rd Ste 250, 06437, Guilford, United States
- 888-458-6014
- inquiry@americancruiselines.com
- americancruiselines.com
4.8
Excellent
10K reviews
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Reply from American Cruise Lines
We're delighted to hear you enjoyed the attentive service from our crew, delicious dining, and comfortable accommodations.
We truly appreciate you sharing your experience and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
The overall process of selecting the…
The overall process of selecting the cruise, ease of booking, updates pre-cruise, selection of adventures, size and atmosphere of the cruise ship and individual room, quality of the food, service, and just overall experience. We enjoyed our cruise very much!
28 April 2026
Reply from American Cruise Lines
We're thrilled to hear you enjoyed every part of your journey, from the planning process and pre-cruise communication to the onboard experience, accommodations, dining, and service. Creating a seamless and memorable experience from start to finish is what we strive for. We truly appreciate you sharing your feedback and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
The staff were efficient and friendly
The staff were efficient and friendly, the on-board entertainment was fantastic, and the accommodations were superb.
3 July 2026
Reply from American Cruise Lines
We're delighted to hear you enjoyed the friendly and efficient service from our crew, the exceptional onboard entertainment, and the comfortable accommodations. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Had a great cruise in every way
Had a great cruise in every way. My only complaint was that cocktail hour should start at 5:00, not 5:30.
10 July 2026
Reply from American Cruise Lines
Thank you for sharing your feedback! We're delighted to hear you had a great cruise experience and enjoyed your time onboard.
We also appreciate your suggestion regarding cocktail hour timing and will share your feedback with our team as we continue to enhance the onboard experience. We hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Great Service and Food
We enjoyed the hands on service by all the crew, including the Captain! Impressed by their willingness to help at all times while not being pesty.
Food was First class!! Even the snack bar on the 3rd floor outside was excellent.
5 July 2026
Reply from American Cruise Lines
We're delighted to hear you enjoyed the attentive service from our crew and the welcoming atmosphere throughout your journey. It’s great to know the dining experience, including the onboard snacks, exceeded your expectations. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
We love ACL!
We love ACL - the crew is always amazing and the cabins and balconies are outstanding, especially the suites.
10 July 2026
Reply from American Cruise Lines
Thank you for choosing American Cruise Lines. We're thrilled you had such an outstanding cruise aboard American Legend, and we can't wait to set sail with you again soon!
Sincerely,
American Cruise Lines
Breathtaking cruise through lower Alaska
This cruise in lower Alaska through the Juneau intercostal waterways was absolutely breathtaking taking!
ACL got us right up to a couple glaciers and we also had some daily excursions to see other glaciers. Wonderful captain, officers and support staff!
The food onboard was absolutely delicious and the entertainment with Gosia & Ali was fabulous.
Our cruise featured an onboard historian who was also a wood carving artist and his knowledge was incredible!
I highly recommend this cruise and cruise line, especially if you enjoy cruising with under 200 passengers.
A bonus is that this ship also had 2 washer & dryer machines if you needed to take care of a little laundry.
8 June 2026
Reply from American Cruise Lines
We're thrilled to hear your Alaska cruise was such a breathtaking experience, from the stunning glaciers and scenic waterways to the engaging excursions and onboard enrichment. It’s wonderful to know you enjoyed the delicious dining, entertainment, and personalized atmosphere of small ship cruising.
We truly appreciate your recommendation and kind words about the journey. We hope to welcome you aboard again for another unforgettable adventure!
Sincerely,
American Cruise Lines
Good staff
Good staff, we had Fredia Thornton most meals in the dining room and she was delightful. She just had something special about her, easy smile and laughted with us. So much fun. Your staff, all in all worked very hard yo please.
Also staff on floor 4 in housekeeping never seemed to take a break, constantly cleaning and always wearing smiles.
We prefer crusing on smaller vessels and we will take that into considerstion for our next venture with ACL.
One other thing. The land part of out trip to Denali National Park and beyond was perfection!!!
Andrew, Jake and Tama what a team❤️
7 June 2026
Reply from American Cruise Lines
We're delighted to hear you enjoyed the attentive service from our crew, the cleanliness of the ship, and the welcoming atmosphere throughout your journey. It’s wonderful to know the small ship experience and your land adventure to Denali National Park helped create such memorable moments.
We truly appreciate your kind words and will share your feedback with our team. Thank you for choosing American Cruise Lines, and we look forward to welcoming you aboard again for your next adventure!
Sincerely,
American Cruise Lines
A small ship with big time attention to…
A small ship with big time attention to details! Great staff & comfortable surroundings.
10 July 2026
Reply from American Cruise Lines
We're delighted to hear you enjoyed the personalized attention, comfortable surroundings, and exceptional service from our crew. Creating memorable experiences through thoughtful details is what makes small ship cruising so special. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
The whole experience was great
The whole experience was great. The excursions, the food, the size of the rooms.
27 June 2026
Reply from American Cruise Lines
We're so glad you had such a great cruise aboard American Harmony, and we can't wait to welcome you aboard again in the future!
Sincerely,
American Cruise Lines
Great scenerys
Great scenerys, wonderful, friendly staff. Great food and good entertainment.
2 July 2026
Reply from American Cruise Lines
We are so glad you enjoyed your cruise aboard American Maverick! We take pride in delivering exceptional service, and we can't wait to cruise with you again soon.
Sincerely,
American Cruise Lines
I prefer cruising with Bill and Laura…
I prefer cruising with Bill and Laura because they add great spirit to the experience. I also appreciate the other staff because they add an attitude of old friends getting together. It’s like a great family reunion.
Thank You!
9 July 2026
Reply from American Cruise Lines
We're delighted to hear you enjoy the welcoming atmosphere and sense of connection that makes each cruise feel so special. Creating an experience where travelers feel at home and among friends is something we take great pride in. We truly appreciate your kind words and look forward to welcoming you aboard again soon!
Sincerely,
American Cruise Lines
The small ship experience
The small ship experience, the fantastic crew and the whold adventure was superb.
9 July 2026
Reply from American Cruise Lines
We're thrilled to hear you enjoyed the small ship experience, the exceptional service from our crew, and the adventure along the way. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Completely satisfied.
Complete satisfaction! Facilities, staff & crew were all excellent. Rooms were quiet and comfortable. Food was above average in taste and presentation, served by outstanding individuals. We enjoyed the variety of the nightly entertainment as well as the optional excursions. Another small ship cruise is definitely in our future vacation plans.
24 June 2026
Reply from American Cruise Lines
We're delighted to hear you had such a satisfying experience and enjoyed the comfortable accommodations, exceptional service, delicious dining, nightly entertainment, and variety of excursions. It means so much to know you're already planning another small ship cruise.
We truly appreciate your kind words and look forward to welcoming you aboard again soon!
Sincerely,
American Cruise Lines
Your staff was so friendly and helpful
Your staff was so friendly and helpful. Our room was kept immaculate. The food was wonderful and we enjoyed the drinks and food upstairs and at the restaurant.
9 July 2026
Reply from American Cruise Lines
We're delighted you had such a wonderful cruise aboard American Patriot! Our crew takes great pride in delivering friendly and helpful service, and we look forward to setting sail with you again in the future.
Sincerely,
American Cruise Line
I already filled out the survey so…
I already filled out the survey so review that. We have told many people about American Cruise Line and we know of one couple that went on it and loved it and another couples thinking about it but we’ve told many many. And one of the first things someone say it’s so expensive and then we explain everything is included. It doesn’t nickel dime you like the big cruise lines. It is worth every penny you pay to take American Cruise Line. And one of our favorite things is the historians that you have on every ship every cruise and on the Mississippi we had Mark Twain up on the Chesapeake we had been Franklin and it’s just very historical and sometimes just very fun when they bring on the characters. So please check out our survey.
9 July 2026
Reply from American Cruise Lines
Thank you for your continued support and for recommending American Cruise Lines to so many others!
We're truly grateful for your enthusiasm and are delighted to hear you enjoy the value of our all-inclusive experience, as well as the engaging onboard enrichment and historical programming. We also appreciate you taking the time to complete our survey and share your additional thoughts.
We look forward to welcoming you aboard again for another memorable journey.
Sincerely,
American Cruise Lines
Stay far away from ACL
The staff was very hospitable, but were not either a) very experienced or b) very well trained. Far more importantly:
1) Our toilet did not work when needed, often flushing in the middle of the night and interrupting our sleep. Texted a message to the hotel manager but got no response.
2) The newly installed captain sailed the ship through seas rough enough to send every item in our cabin that wasn't anchored flying - off tables, off the desk, off countertops. We were literally thinking what clothes we'd want to wear before we put our life jackets. The only way we stayed in bed was by literally holding on to the mattress. Submitted a message reporting this on the ship's app; no response.
3) We discovered that a drawer where my wife had put some of her clothes was infested with mites - too small to see but caused very annoying itching around your face and hair. We both experienced this and actually left the cruise after two nights to wash our clothes (flying from Martha's Vineyard to Boston). After we arrived back home, we spent days trying to get rid of these mites, from washing to insect spray with clothes spread all over the driveway. Ten days later, they're gone.
4) We wrote this experience to "Customer Service" (oxymoron) and, after threatening to have an attorney follow up, received an email essentially saying "not our problem".
There were other problems, but minor in comparison, so we'll let those go.
We've sailed many, many times and never had a complaint. Our ACL experience was a nightmare.
20 June 2026
Unprompted review
Addition to my previous review.
I have already sent in my review, but I forgot to mention Jesus (sp?), who was very friendly and helpful as were the others I mentioned.
1 July 2026
Reply from American Cruise Lines
Thank you for taking the time to share this additional feedback! We're so glad to hear that our crew helped make your experience memorable with their friendly and helpful service. We truly appreciate your kind words and will be sure to share your feedback with our team. We hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Great Cruise and National Parks land package
All members of the cruise were approachable. They were eager to accommodate our requests and obtaining answers to questions that they did not readily know right away.
Hotels were fantastic. Food was delicious and alcohol "free flowing!" Adventure Guides were fantastic. Knowledgeable. Polite. Eager to answer questions.
26 June 2026
Reply from American Cruise Lines
We're delighted to hear you enjoyed the welcoming service from our crew, comfortable accommodations, delicious dining, and the expertise of our Adventure Guides. Creating a friendly and informative experience from start to finish is something we take great pride in. We truly appreciate you sharing your feedback and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
The ship and our suite was fantastic.
The ship and our suite was fantastic.
Staff was great. Christian hotel manager excellent. Ava our dining room server so friendly and energetic loved her.
Loved having reserved table in dining room and seats on bus for having signature suite. Bar in room was continually stocked very well. Back porch was great. Food in dining room sometimes was not hot enough. But food was excellent and desserts to die for. Booked two more cruises now that you have added Alaska and Great Lakes. One more this year on Hudson River.
1 July 2026
Reply from American Cruise Lines
We're delighted to hear you enjoyed your suite, the exceptional service from our crew, and the thoughtful amenities that made your journey even more special. It's also wonderful to know you've already booked more cruises with us. We truly appreciate your continued support.
We also appreciate your feedback regarding the temperature of some dining selections and will be sure to share your comments with our team as we continue to enhance the onboard experience. We look forward to welcoming you aboard again for your upcoming adventures!
Sincerely,
American Cruise Lines
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