American Carship Reviews 

302
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and clear communication throughout the process. The service is often described as smooth, reliable, and efficient, with many appreciating the stress-free experience from pickup to safe delivery. However, some customers also noted significant issues with pricing, reporting that initial quotes were often much lower than the final cost, sometimes doubling or quadrupling. Additionally, a few people experienced delivery delays and poor communication, with pickups missed and calls ignored, leading to frustration and extra costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, highlighting great communication, professional handling, and... See more

Price

People report ambiguous experiences with price, with some customers finding prices reasonable, affordable,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive experiences... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Blake did a great job juggling a complex pickup - and stayed with me every step of the way. The final cost equalled the lowest quotes I received, but I got the feeling that many of the competitors wer... See more

Rated 5 out of 5 stars

My total experience was very good. I have shipped cars multiple times and Marina Rose was so helpful and quick to get my car transported. She was very thorough and professional. Everything was done on... See more

Rated 5 out of 5 stars

My agent was Davin Andreson @ American Carship. I was so impressed with his communication and honesty during the transport of my vehicle.. That I can't compliment him enough. He certainly put in the t... See more

Rated 5 out of 5 stars

Jason Walker and the team provided me with a smooth and easy car transportation service. They were helpful every step of the way and provided me with daily updates on when they would pick up my car an... See more



Contact info

4.1

Great

TrustScore 4 out of 5

302 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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How this company uses Trustpilot

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4.1

All reviews

(302)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company to work with

As a carrier for American Car Ship,I couldn’t be more impressed with their professionalism and efficiency. They are incredibly organized and communicative, making the entire process seamless from start to finish. The dispatch team specially Marina Rose is always available to answer any questions, and they provide clear instructions and timely updates. The loads are well-coordinated, and payment is always prompt and accurate. It’s a pleasure working with such a reliable and trustworthy company, and I highly recommend American Car Ship to any carrier looking for a smooth and hassle-free partnership! Five stars all the way!

21 November 2024
Unprompted review
Rated 1 out of 5 stars

I was quoted a competitive price and…

I was quoted a competitive price and gave a deposit. Then Matthew couldn't find me a driver and told me I had to pay more. It's going on 11 days from deposit and nothing is happening. Maybe I should just get a refund. If things change I will edit my review.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

I Just received my vehicle booked by…

I Just received my vehicle booked by American carship my vehicle was picked up Friday October 25th 2024 in Orlando fl, and delivered to me today in Chicago IL October 28th 2024 just as promised I am very happy with their service and will used in the future. Rodney

28 October 2024
Unprompted review
Rated 4 out of 5 stars

Overall I had a good experience

Overall I had a good experience, I’ll give it a 4 star because of the price increase, I was promised a price and I ended up paying $100 more.
Matthew did a good job locating the best price and the best driver possible, I got my vehicle on time and the day is was supposed to arrive !

25 October 2024
Unprompted review
Rated 4 out of 5 stars

Great service

Great service. Initial quote is low to get you pulled in. That’s the reason for the 4 stars. Actual price was double the initial automatic emailed quote. But the service was good overall. I had to request updates throughout the transport. They were very responsive when I requested updates. I would use them again.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

I agreed to set price of $595.00 not $1045.00

I agreed to set price, paid my deposit and car was suppose to be picked up in Iowa to go to Florida on Thursday Sept. 12th. Matthew wanted to double the price blaming driver. It is Saturday the 14th and he still is trying to charge twice the quoted rate. Do not use this company. After several phone calls I was told the quote was just a price to get me to sign. Read the fine print. That's not how I run my business. And I expect honesty and integrity from my auto shipper.Richard McDowell

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Lucas did an excellent job

I was working with Lucas for shipping my car from Buffalo to Tyler, Texas and he did an excellent job. I really appreciate his effort. He was so responsive and try his best to deliver my car on time.

10 September 2024
Unprompted review

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