American Candy Co Reviews 

Made an order on the 29th December. It says they were dispatched on the 8th January. Sent 4 emails and still not received my order or had any response. Disgusting and so unfair for the ones at a loss.

DO NOT ORDER!
if i could give 0 stars i would i should of learnt my lesson from the first time i ordered and only received half the order! But i didn’t and here we are 18th January 2026 waiting for an order from DECEMBER! Customer service is pointless no response! doubt i will get a REFUND

I wouldn't even rate this place 1 star! Taking peoples money and never delivering the orders. I put a post on a facebook group and was appalled at the amount of people who commented saying they didnt receive their orders either. Please avoid!

Took them 3 weeks to send out my parcel after saying they’d already sent it out. I only received half of my items even though they took the whole amount out my bank when they apparently sent my parcel so I’m out of pocket. Then to top it all off they never reply to any emails with any updates or even a im sorry here the money back for the items you didn’t receive. For saying they are a ‘big’ company they steal money from you! Don’t waste your time or money with this company!

I would leave 0 stars for this company if I could.

I have not received my order over a month after ordering and they have not answered my 3 emails so far.

Avoid at all costs.

Shipping takes weeks, feels like they using stackry to order the stuff as and when people order! Would be quicker to get it direct from the US. Don’t use this website

Don’t bother , wished I’d seen these reviews before . Ordered in time for Christmas and didn’t arrive . Part of the order arrived a week after Christmas with items missing . Tried to contact time and time again and no response .

Customer service is an absolute joke!
i never actually received my order, I ordered mid November 2025. It’s January 2026 and iv given up trying to chase it up and come to terms it’s never going to arrive, £120 down the drain. My 3 kids but their money together and I chipped in to help them as they wanted to try some sweets from around the world. 3 very upset kids that now have no money and no sweets.

Placed an order on the 19th December 2025 just received it this morning 17/01/26. Absolute, joke missing quite a few things. tried emailing a few times and never a response back. I would steer clear of this company; they really are NOT very customer-friendly.

Same as everyone else , ordered 16th December no order ever came but money taken
Chasing company constantly- I had one response offering me a refund replied saying yes please and here we are a 2 weeks later no refund no more emails from them despite me sending numerous emails . They have no telephone number either absolute scam DO NOT USE

Awful company dont use
Scammers
They claim 3 - 5 days to ship orders
I ordered and after 22 days no deliver the status did not change
They refuse to reply to emails askinv for a refund
I had to get my bank to step in and issue a refund as they are scammers
They dont answer calls
They have a voice mail recording saying to email
Con
Dont use

Should have read the reviews!

As others have said - placed an order on the 17th of December hoping to get some bits as a Christmas gift but unfortunately missed the Christmas cut-off deadline (fair- enough). Received my order today (a full month later) only to find half of it missing! Hopeful for a refund.

I ordered a few snack bars (Munch peanut) at the beginning of December hoping they'd arrive for Christmas. Unfortunately that didn't happen. So I contacted the company to ask if they were still on their way. I did not get reply. I've sent another message via their contact page asking if they were on the way or will I get a refund. Still no answer. I'll try again but it really seems as though I've lost my money. Such a shame as the concept is a good one and I'm willing to pay the premium for the goods.

Made an order on 17th Dec.. Apparently it was dispatched on 23rd Dec but no sign of it. On their website they marked it as being 'fulfilled' but this is a lie. I have emailed multiple times and no response. Apparently you can no longer call their phone number 020 8129 2675 either. Awful company.

DO NOT order from this company! At the start of December 2025 I order 2 jars of American dill pickles. 10 days later I received a package containing 6 packets of peanut butter M&Ms! I immediately contacted them to request a return and reissue of my actual order and 3 times, at their request, I have sent them photos of the product they sent me instead of my order. I have had several vague and non committal replies to my MANY emails to them about this but obviously they STILL haven't replaced my items or refunded my money. Last week they said that they would send a courier to come and collect the incorrect delivery and once they had those items back they would resend my order. Just as well I knew better than to believe this because, of course, it didn't happen!! Absolute scam!

Absolute scam of a company. Ordered on 30.12.2025, it’s the 15.01.2026 today and still not received my order. Received a dispatch email with no tracking number over a week ago. Customer service do not reply. Scam scam scam! Avoid. I now have to go through my credit card company to get my money back, save yourself the hassle.

Unfortunately wish I had read these reviews before ordering. Ordered Dec 26th it’s now Jan 15th and no items received. Several emails and not one reply. Avoid at all costs!!!

Order placed 28 December 2025 still not delivered 14 Jan. 2 emails ignored. I’m going to do a charge back.

Have had to report as fraud to my bank. Ordered the begining of December, have messaged on social media, sent 5 emails and nothing, silence.
This is a scam company

This is a scam! Ordered sweets for my grandchildren on 14th December, they never arrived. Automated email, no-one responding, cannot get my money back and have disappointed children. Shame on them