American Giant Reviews 

1,431
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the exceptional quality and supreme comfort of the clothing, noting that durable heavyweight fabrics and solid craftsmanship ensure items last for years. Consumers also love the wide variety of vibrant colors available and deeply appreciate supporting domestic manufacturing. However, some people mentioned frustrating issues with delivery delays and packages being incorrectly routed by shipping partners. A few consumers also noted occasional sizing inconsistencies across different styles, alongside unexpected fabric shrinkage after routine washing. Reviewers occasionally experienced minor product defects, such as broken zippers or items arriving worn.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting the thick, soft, and durable fabrics used in... See more

Quality

Customers consistently note positive experiences with quality, highlighting the durable fabrics and excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some experiencing super slow shipping that takes... See more

Price

People report ambiguous experiences with price, as some consumers feel the high cost is well worth the... See more

Order

Reviewers mention positive feedback about order experiences, highlighting smooth transactions and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aside from the superior quality, construction, and color--Green Moss--a given with American Giant clothing, the fit was so perfect, so comfortable, yet streamlined. The absence of a waist drawstri... See more

Rated 5 out of 5 stars

I’ve purchased nine American Giant hoodies in multiple styles and colors, and the consistency is unmatched. Heavyweight fabric, excellent construction, and a fit that holds its shape wash after wash... See more

Rated 5 out of 5 stars

Fast delivery. Nice discount for military. SUPPORT USA COMPANIES AND WORKERS. Good quality clothing. Please give better advice on sizing and fit. Clothes tend to be tight and fitted but sometimes are... See more

Rated 5 out of 5 stars

Jacket fits nice and trim, excellent quality. Very stain resistant, as I learned after an unfortunate soup spill during dinner. The return and ship out for a different size was expedient and low-hassl... See more


Company details

  1. Clothing Store

Written by the company

​American Giant, founded in 2012 by Bayard Winthrop in San Francisco, has garnered acclaim for its commitment to producing high-quality, durable clothing entirely within the United States. By selling directly to consumers through its website, the company ensures exceptional craftsmanship in its products, such as the widely praised hooded sweatshirt, which has been lauded as "the greatest hoodie ever made." American Giant's dedication to revitalizing U.S. apparel manufacturing has been recognized by Fast Company, naming it one of the 50 Most Innovative Companies. This approach not only delivers superior products but also supports local industries and communities.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,431)

217 reviews in the last 12 months

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Rated 3 out of 5 stars

Good customer service, but the product quality just isn’t there for me.

I wanted to like American Giant given their reputation and “Made in the USA” focus, but my experience didn’t quite match the price point.

Both of the hoodies I ordered developed noticeable pilling and fraying along the seams fairly quickly. The stitching also wasn’t as clean as I expected for a premium product. Honestly, I own hoodies from Lululemon, Vuori, and even Hanes that feel better, fit better, and have held up better over time—at a lower price.

To their credit, customer service was responsive and did offer me 50% off another hoodie. I appreciated the gesture, but even at that discount, I didn’t feel the quality justified the cost, so I passed.

I really like the idea of supporting U.S.-made products, but that alone doesn’t guarantee better quality—and in this case, it didn’t meet expectations for the price.

Overall: good customer service, but the product quality just isn’t there for me.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Purchased zip up sweatshirt on 11/17/25…

Purchased zip up sweatshirt on 11/17/25 and wore it no more than 4 times, washed twice, as of 1/26/26 zipper has broken already.
Contacted customer service and they wont replace item .
Would not reorder from them, quality is not good and fabrics fade within 1 to 2 washes.
Beware of quality control issues.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

excellent

The clothing is excellent and they stand by the quality. If someone is flawed and frays apart, they replace it.

18 January 2026
Rated 5 out of 5 stars

Nine American Giant Hoodies. Zero Regrets

I’ve purchased nine American Giant hoodies in multiple styles and colors, and the consistency is unmatched. Heavyweight fabric, excellent construction, and a fit that holds its shape wash after wash—these hoodies are clearly built to last. No pilling, no stretching out, no shortcuts.
Every style feels intentional, the colors stay rich, and the comfort is real. Add in their commitment to American manufacturing and transparent sourcing, and the value becomes obvious.
Nine hoodies. Zero regrets. Q.E.D.

27 September 2025
Rated 1 out of 5 stars

Inventory discrepancies?

Said it shipped. After it didnt arrive, I asked what happened and found out the item wasn't available. This was the second order. The first order, the same thing happened, but they caught it, contacted me, and offered a 20% discount.

18 December 2025
Rated 1 out of 5 stars

DoorDash

Terrible delivery. Using DoorDash to deliver $168 dollar sweatshirt. Not proper Bayard Winthorp. We paid a premium for product, you pay for a premium delivery service!

18 December 2025
Rated 5 out of 5 stars

Product met and exceeded expectations

Product met and exceeded expectations. Quality material and workmanship. Made in USA. Order was shipped within 24 hours and arrived 3 days after I placed it (placed Friday arrived Monday). Have since placed two additional orders with American Giant and had similar positive experiences.

11 October 2025
Rated 1 out of 5 stars

Never shipped my order and didn't…

Never shipped my order and didn't respond. Buyer beware.

They did reach out to let me know an item is out of stock after the review*

Ill update this again when they ship the order.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support and excellent quality hoodies!

Great experience with my first ever order! I initially had a problem with the sizing on the hoodie I ordered. They were able to resolve my issues with no questions asked. I ended up going to their outlet store in North Carolina and purchasing three hoodies there. The quality is insanely good on these!

9 December 2025
Unprompted review

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