I've been using Amenitiz for several years and have been very satisfied with it from the start. The platform is easy to use, packed with useful features, and constantly evolving. The support is excel... See more
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See what reviewers are saying
I am working with Amenitiz 1,5 years and am really happy with them. I have a beautiful website, one calendar for all platforms and they have good customer service.
Company replied
This company has really impressed us. After many years we finally decided to change our channel manager, as what Amenitiz was offering resolved a couple of long term shortcomings with our old system.... See more
Company replied
Jess from Amenitiz has been absolutely exceptional every time I’ve spoken with her. She’s incredibly efficient, solves problems fast, and explains everything clearly so nothing feels complicated. Any... See more
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Company details
- Software Company
- Business to Business Service
- Holiday Accommodation Service
- Property Management Company
- Vacation Rental
Written by the company
Amenitiz is Europe’s #1 all-in-one hotel management software platform, trusted by 15,000+ hoteliers amenitiz.com . It streamlines operations, boosts direct bookings, and maximizes revenue. Intuitive Website Builder: Create a stunning, mobile-friendly hotel website in minutes to attract more direct bookings. All-in-One PMS: Simplify daily operations and automate tasks like check-ins and invoicing, saving time and reducing errors. Integrated Booking Engine: Turn your website visitors into guests with a commission-free booking engine seamlessly integrated into your site. Channel Manager: Synchronize your OTA listings in real time to avoid overbookings and maintain rate parity effortlessly. Secure Payments (AmenitizPay): Collect payments and deposits with ease, improving your guests’ booking experience and streamlining your cash flow. SmartPricing Tool: Optimize room rates automatically to boost occupancy and maximize revenue. 5-Star Support: Rely on our dedicated support team (rated 4.8/5 by our customers on Trustpilot app.getcontrast.io ) whenever you need help. In short, Amenitiz centralizes all your hotel tools in one affordable platform (plans from just €36/month), so you save time, cut costs, and enjoy peace of mind to focus on what matters most – your guests.
Contact info
Ronda Sant Pere 52, 08010, Barcelona, Spain
- support@amenitiz.com
- amenitiz.com
4.5
Excellent
5K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don’t even know where to begin
I don’t even know where to begin. The Amenitiz software contains numerous bugs and malfunctioning features. There are too many issues to list individually. If you only need a simple homepage and you’re a small organization or hobby activity, Amenitiz might be sufficient. However, if you are a professional business, I strongly advise choosing another provider.
While the customer service team is always polite and friendly, they rarely provide real solutions. They seem unaware of the actual business needs and ongoing bugs. You receive the same kind of replies over and over — ‘I’m sorry,’ ‘We’re working on it,’ ‘We’ll try,’ and so on — but nothing ever truly changes. Amenitiz appears far more focused on sales than on product improvement. The software feels outdated, lacks innovation, and has too many flaws to be competitive or reliable for a busy, demanding business.
23 December 2025
Unprompted review
Reply from Amenitiz
Thank you for sharing your feedback with us. We genuinely regret to hear about your experience and understand how frustrating it can be when things don't work as expected. At Amenitiz, we strive to provide the best possible service and are continuously working to improve our software. We appreciate your kind words about our customer service team, and we take your concerns seriously.
We would love the opportunity to address the specific issues you've encountered and work towards a resolution. Please feel free to reach out to us at care@amenitiz.com with more details. Your insights are invaluable in helping us enhance our platform.
Thank you for your patience and understanding.
Best regards,
Equipo Amenitiz
very reactive service with well trained staff
very reactive service with young, nice, well trained and energetic people on the phone !
18 December 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your wonderful review! We're thrilled to hear that you found our team to be reactive, well-trained, and energetic. We strive to provide the best service possible, and it's great to know that our efforts are appreciated. If you ever need further assistance, don't hesitate to reach out.
Best regards,
Equipo Amenitiz
Quick and professional answer
11 December 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your kind words! We're thrilled to hear that you found our response quick and professional. Our team is dedicated to providing the best service possible, and your feedback is truly appreciated. If you ever need further assistance, feel free to reach out.
Best regards,
Equipo Amenitiz
Not reccomended!!
I start to use them , with the promise of lots more reservation ,but the true os that it doesn' t work .
11 December 2025
Unprompted review
Reply from Amenitiz
Thank you for sharing your feedback with us. We genuinely regret to hear that your experience hasn't met your expectations. At Amenitiz, we strive to provide the best possible service and support to our clients. We would love the opportunity to discuss your concerns in more detail and explore how we can assist you further. Please feel free to reach out to us at care@amenitiz.com.
Best regards,
Equipo Amenitiz
Reply from Amenitiz
Thank you so much for your wonderful review! We're thrilled to hear that you find our platform simple and easy to use. Our goal is to provide an all-in-one solution that meets your needs efficiently. If you ever have any questions or need further assistance, feel free to reach out to us.
Best regards,
Equipo Amenitiz
I’ve been using this management system…
I’ve been using this management system for a while now, and it has truly transformed the way I work. The interface is clean, intuitive, and easy to navigate, making daily tasks much faster and more efficient. What I appreciate the most is its reliability and the way it seamlessly integrates all essential functions in one place.
It has significantly improved productivity, reduced errors, and saved me a lot of time. The software is stable, well-designed, and clearly built with real business needs in mind. Highly recommended for anyone looking for a powerful and user-friendly management solution!
28 November 2025
Unprompted review
Reply from Amenitiz
Thank you so much for sharing your wonderful experience with our management system! We're thrilled to hear how it has transformed your workflow and enhanced your productivity. It's great to know that you find the interface intuitive and reliable, and that it integrates seamlessly with your daily tasks. Your recommendation means a lot to us, and we're committed to continuing to provide a powerful and user-friendly solution for all our users. If you ever have any questions or need assistance, feel free to reach out to us at care@amenitiz.com.
Warm regards,
Equipo Amenitiz
It's my third year with Amenitiz and I'm satisfied
It's my third year with Amenitiz, I start receiving more direct bookings.
The assistance was good.
14 January 2025
Unprompted review
Reply from Amenitiz
Thank you so much for sharing your experience with us! We're thrilled to hear that you've been with Amenitiz for three years and are seeing an increase in direct bookings. It's fantastic to know that our assistance has met your expectations. If you ever need further support or have any questions, feel free to reach out. We're here to help!
Best regards,
Equipo Amenitiz
There is nothing wrong with Amenitiz in…
There is nothing wrong with Amenitiz in general, it is a good platform for managing your property. Where I was let down was in the sales pitch, where they tell you that when you have your own website (paid for again through Amenitiz) that your prices will stand out against other platforms when a general search is done via Google or Google maps. What they deliberately fail to tell you is that if you only have one property then they cannot connect you to the Google platform. This was the sales pitch and whole point of joining Amenitiz.
When I became aware that this couldn't happen, I gave the required 3 month cancellation notice period to be informed with the following reply:
"Dear Keith,
We would like to remind you that, according to the contractual terms, the cancellation request may be made in the following ways:
Once at least one year has passed since the signing of the contract, and with a minimum notice period of 3 months from the date the cancellation request is submitted, after the negotiation period has ended.
To complete the cancellation process, we kindly ask you to schedule a call with us using the following link:"
At no point was I ever told that you can only cancel after 1 full year contract which means they can take a 2nd yearly subscription before cancellation takes effect.
Highly unethical with deliberately misleading verbally communicated information.
Go to Lodgify.
The exact same platform format, free website, less than half the price, no contract so end when you want.
They also link you single property to Google Vacation Rentals which is overlaid on Google maps, which Amenitiz sell their services on but cannot do.
An expensive experience overall for no additional bookings.
1 November 2025
Unprompted review
Reply from Amenitiz
Dear Keith,
Thank you for sharing your feedback with us. We genuinely regret to hear about your experience and understand how frustrating it must have been for you. At Amenitiz, we strive to provide clear and transparent information, and it seems we may have fallen short in this instance.
We would like to investigate this matter further to ensure that we address any misunderstandings and improve our communication. Please reach out to us at care@amenitiz.com so we can discuss your concerns in more detail and work towards a satisfactory resolution.
Your feedback is invaluable to us, and we are committed to enhancing our services and ensuring our clients have the best possible experience.
Warm regards,
Equipo Amenitiz
good experience
We have been working with the Amenitiz team for several months now and the experience has been outstanding. From the very first day, their team was efficient, responsive and highly professional. Whenever we encountered any issue — whether it was scheduling, website adjustments or connection to OTAs — the Amenitiz team provided clear guidance, quick solutions and excellent follow-up.
What stands out most is their human approach: they listen carefully, explain the steps in a simple way and never treat us as just another ticket. They combine strong technical skills with genuine hospitality, which is rare in this field. Thanks to their support, we feel confident in managing our property and our booking operations run smoothly.
We highly recommend Amenitiz and especially their team to any guest-house or small hotel owner looking for a reliable partner.
Armelle Guest house AU 16 PLACE SAINT LOUIS BLOIS (FRANCE)
6 November 2025
Unprompted review
Reply from Amenitiz
Dear Armelle Guest House,
Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that our team's efficiency, responsiveness, and professionalism have made a positive impact on your operations. It's fantastic to know that our human approach and technical expertise have provided you with the confidence to manage your property smoothly.
Your recommendation means a lot to us, and we are delighted to be considered a reliable partner for guest-house and small hotel owners. Should you ever need further assistance or have any questions, please don't hesitate to reach out to us at care@amenitiz.com.
Warm regards,
Equipo Amenitiz
Amenitiz has made managing our property much easier.
Amenitiz came to make life easier in our small lodging unit (12 rooms). No more overbooking, no more worries about billing, and we're starting to appear more professional to our potential guests.
29 October 2025
Unprompted review
Reply from Amenitiz
Thank you so much for sharing your wonderful experience with Amenitiz! We're thrilled to hear that our platform has significantly simplified the management of your property and helped you present a more professional image to your guests. It's fantastic to know that issues like overbooking and billing are now a thing of the past for you. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.
Warm regards,
Equipo Amenitiz
Catastrophic experience with Amenitiz — serious technical flaws, data loss, and financial damage
We operate 80+ holiday rentals and adopted Amenitiz expecting a reliable PMS and channel manager. What we got was a disaster that caused financial loss, legal risk, and months of wasted time.
Data deletion and disconnections:
A system glitch disconnected and duplicated all our listings, then erased the historical data — including guest registration files required by law. Amenitiz offered no concrete recovery plan.
Pricing errors and losses:
Amenitiz pushed wrong rates to OTAs (missing extra-guest charges, outdated syncs, incorrect updates). This resulted in over €2,000 in lost bookings, even though our setup was correct.
Broken integrations:
The Chekin connection constantly fails, meaning guest data isn’t transmitted properly — a serious compliance issue for property managers.
Website and marketing limits:
Their website is slow and unresponsive, and Google Hotel integration works for only one GMB listing, making it useless for multi-property operators.
Support is incapable of resolving issues, just postponing solutions, as they're never "Priority".
Migrating away is complex, which makes it feel like a trap.
Amenitiz is not ready for professional use.
If you manage multiple properties, do yourself a favour — stay away before it costs you money and reputation.
28 October 2025
Unprompted review
Reply from Amenitiz
Dear [Reviewer's Name],
Thank you for taking the time to share your experience with us. We genuinely regret to hear about the challenges you've faced while using our platform. Your feedback is invaluable as it helps us identify areas where we can improve.
We understand the importance of reliable data management and seamless integrations, especially when managing multiple properties. We are committed to investigating these issues further to ensure that our services meet the high standards our clients expect.
Please reach out to us at care@amenitiz.com with more details about your situation. Our team is eager to work with you to address these concerns and find a satisfactory resolution.
Thank you for your patience and understanding.
Best regards,
Equipo Amenitiz
Reply from Amenitiz
Thank you so much for your kind words! We're thrilled to hear that you found our instructions helpful and clear. Our team is dedicated to providing the best possible support, and your feedback is truly appreciated. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
Equipo Amenitiz
Reply from Amenitiz
Thank you so much for your kind words! We're thrilled to hear that you find our service helpful and consistently supportive. Your satisfaction is our top priority, and we're here to assist you whenever you need.
Best regards,
Equipo Amenitiz
Help is quick and efficient
Help is quick and efficient. They follow until problem is resolved.
27 October 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your kind words! We're thrilled to hear that you found our support quick and efficient. Our team is dedicated to ensuring that any issues are resolved promptly and thoroughly. If you ever need further assistance, please don't hesitate to reach out.
Best regards,
Equipo Amenitiz
Short waiting times combined with kindness and professionalism
Short waiting times, staff always competent, helpful, and polite.
20 October 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your wonderful review! We're thrilled to hear that you appreciated the short waiting times and found our team to be competent, helpful, and polite. Providing a professional and efficient service is always our goal, and it's rewarding to know that we met your expectations. If you ever need further assistance, please don't hesitate to reach out.
Warm regards,
Equipo Amenitiz
Brilliant company & unbeatable service
Brilliant company! Switched to them over a year ago and can honestly say I am very happy! The system itself has lots of options, very easy and straightforward to use, even for those without any previous experience. In case you get stuck or in doubt, there's a brilliant system at hand, just a quick massage away, available directly from the platform, showing and explaining everything clearly step by step.
Should you prefer to speak with the person it's very simple, they respond immediately and are extremely helpful and tend to resolve whatever issue or doubt you might have very fast.
I personally never had any issues whatsoever with the system, if I required help or info it was to do with me trying to engage with new possibilities they offer. There is always something new and they are always improving their services so you ca really tailor your reservation system to any particular need and situation. I would (and HAPPILY have!!!) recommend it to anyone who is dealing with rentals, whether that's a small apartment or a hotel.
13 October 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your glowing review! We're thrilled to hear that you've had such a positive experience with Amenitiz over the past year. It's fantastic to know that you find our system user-friendly and that our support team has been able to assist you promptly whenever needed. We strive to continuously enhance our services, and it's rewarding to hear that our efforts to offer new possibilities are appreciated. Your recommendation means a lot to us, and we're delighted to be a part of your journey in the rental industry. If you ever have more feedback or need assistance, feel free to reach out at care@amenitiz.com.
Warm regards,
Equipo Amenitiz
Professional!
Amenitiz is a reliable and user-friendly channel manager that makes managing multiple booking platforms easy and efficient. The interface is intuitive, allowing quick updates of availability and rates across channels without fear of overbooking. Its seamless integration with PMS and other tools helps streamline daily operations.
Customer support is responsive and helpful, which is a big plus. While there’s room for improvement in reporting features and adding more channels, Amenitiz offers great value, especially for small to medium-sized properties.
Overall, Amenitiz is a solid choice for accommodation owners looking for an effective and affordable channel management solution.
13 October 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your wonderful review! We're thrilled to hear that you find Amenitiz to be a reliable and user-friendly solution for managing your booking platforms. It's great to know that our intuitive interface and seamless integrations are making your daily operations smoother. We also appreciate your feedback regarding the reporting features and channel options, as we're always looking to enhance our services. Our customer support team is delighted to have been of assistance to you.
Thank you for choosing Amenitiz as your channel management partner. If you have any further suggestions or need assistance, feel free to reach out to us at care@amenitiz.com.
Warm regards,
Equipo Amenitiz
Great and professional and personal…
Great and professional and personal service from the staff of Amenitiz!
8 October 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your kind words! We're thrilled to hear that you found our service both professional and personal. Our team is dedicated to providing the best experience possible, and your feedback truly motivates us to keep up the good work. If you ever need anything else, feel free to reach out.
Warm regards,
Equipo Amenitiz
Amenitiz has completely transformed how…
Amenitiz has completely transformed how we manage our property.
What I love most is how intuitive the dashboard is; even team members with no technical background can navigate it effortlessly.
Their support team is also outstanding fast, friendly, and genuinely helpful. Since switching to Amenitiz, our direct bookings have gone up, and daily operations have become much smoother.
7 October 2025
Unprompted review
Reply from Amenitiz
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Amenitiz has made such a positive impact on the management of your property. It's fantastic to know that our intuitive dashboard is user-friendly for your entire team, and we're delighted that our support team has met your expectations with their prompt and helpful service. Seeing an increase in direct bookings and smoother daily operations is exactly what we strive for.
If you ever need further assistance or have any questions, please don't hesitate to reach out to us at care@amenitiz.com.
Warm regards,
Equipo Amenitiz
Il team Amenitiz è incredibilmente…
Il team Amenitiz è incredibilmente professionale e risolvono sempre tutto
6 October 2025
Unprompted review
Reply from Amenitiz
Grazie mille per la tua recensione positiva! Siamo davvero felici di sapere che hai avuto un'esperienza così positiva con il nostro team. La professionalità e la capacità di risolvere i problemi sono aspetti a cui teniamo molto. Se hai bisogno di ulteriore assistenza o hai altre domande, non esitare a contattarci. Siamo qui per aiutarti!
Cordiali saluti,
Il team Amenitiz
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