Good range of products. Excellent customer service team, friendly and helpful always. Deliveries arrive on time and prescriptions are ordered by the team through the GP so all the hassle is taken aw... See more
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Review summary
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What people talk about most
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Every single person who answers the phone is delightful. Nothing is too much trouble. Supplies always arrive when promised. The whole process is fantastic. Cannot recommend them enough. This is how Cu... See more
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Kevin GLADMAN. What a stella fella!! 5" plus for his commitment to my care and attention to detail, catered to my specific needs. Excellent advice, problem solving skills and amazing emotional support... See more
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Umair has been the first person to listen to what I need to help me on my journey with a colostomy bag. He had a genuine interest in helping me and suggesting different bags for my needs, his knowle... See more
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Company details
- Medical Equipment Supplier
- also in
- Disability Equipment Supplier
- Medical Group
- Medical Supply Store
- Medical Technology Manufacturer
Written by the company
Amcare by Convatec has been delivering care and support to the stoma and continence community for more than 30 years, which is why when you register with us you can relax, knowing that you’re in safe hands. Whether you’re looking for a reliable and discreet prescription delivery service or a friendly voice at the end of the phone when you need it most, you can always depend on us. We are pleased to provide a live chat feature on our website, ensuring that you can easily connect with us whenever you need assistance. As we partner with the NHS, we offer a reliable and discreet, prescription management service. We take all of the stress away from the process, ensuring you receive exactly what products you need, when you need them. Our expert care team are here to support you on all stoma and continence care needs. Whether you need help with what products to use, your prescription or lifestyle support, we can help. At Amcare by Convatec, we make it easy for you to get the support you need. Call us on 0800 88 50 50, reach us via live chat on our website at www.amcarebyconvatec.com, or email us at enquiry@amcaregroup.co.uk
Contact info
Progressive House, The Heath Business & Technical Park, Cheshire, WA7 4QX, Runcorn, United Kingdom
- 0800 88 50 50
- enquiry@amcaregroup.co.uk
- amcaregroup.co.uk
4.8
Excellent
281 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Always reliable.
8 April 2024
Unprompted review
Reply from Amcare by Convatec
Hi Malcolm, thank you for your feedback. We pride ourselves on providing you our world class service. Best wishes, Amcare
Was easy to reorder my prescriptions…
Was easy to reorder my prescriptions and was delivered in good time
22 March 2024
Unprompted review
Reply from Amcare by Convatec
Hi Margaret, thank you for sharing your feedback. We are pleased to hear you are happy with our service. Kind regards. Amcare
Always very pleasant polite and…
Always very pleasant polite and professional. Always a pleasure to speak to someone. Deliveries are very speedy too.
4 March 2024
Unprompted review
Reply from Amcare by Convatec
Thank you, Angel, for the review. We are delighted to hear you are happy with our team and the services. Kind regards, Amcare
I've always used this company since I…
I've always used this company since I was 29 in 1991 I am still using the same company amcare today in 2024 in that time of the years this product as given me my life Back and confidence once again a big thank you to all your staff best regards Mark and Jill x
19 March 2024
Unprompted review
Reply from Amcare by Convatec
Thank you for taking the time to provide us with your 5* review, Mark. We're grateful to you for choosing Amcare over the last 33 years. We take pride in providing a service that is truly significant and we appreciate your kind words. Kind regards, Amcare
Always very helpful and polite
Always very helpful and polite. Order is always on time.
2 January 2024
Unprompted review
Reply from Amcare by Convatec
Hi Susan, thank you for your feedback. We are pleased to hear that you are happy with our service. Best wishes, Amcare
This team of people are just amazing
This team of people are just amazing. Never too busy to ask how you actually are, if products are working and to support anything we may need. Always friendly and polite and always an absolute pleasure to deal with x
13 March 2024
Unprompted review
Reply from Amcare by Convatec
Thank you for taking the time to provide us with your 5* review Ele. We thank you for choosing Amcare, we pride ourselves on providing you with our world class service. Best regards, Amcare
Friendly and polite always ring me…
Friendly and polite always ring me before my prescriptions are due delivery is always on time am 1 very happy customer.
19 March 2024
Unprompted review
Reply from Amcare by Convatec
Hi Amiee, thank you for your feedback. We are pleased to hear that you are happy with our service. Best wishes, Amcare
Great service!!
Friendly and polite , clear and easy to order, made to feel at ease from the first second and too top it off a bit of a laugh ... thank you janette
14 March 2024
Unprompted review
Reply from Amcare by Convatec
Thank you, for leaving us this great review, Gary. We are pleased to hear you are happy with the service we have provided you. Kind regards, Amcare
First class all the way.
Iam a new Amcare Group customer, and at last have found a first class company for my stoma supplies. Andy, Sharon, and Simon, you know who you are, after a nightmare experience with another supplier and a surgery service which only added to the issues, I am sorted and delivery and contents first class. Their customer service support is ongoing and I am sure their service will continue to be of the high standard they have already set. Thank you does not seem enough when you are stressed and distressed and these three come along and just solve all the issues. First class all the way!
8 March 2024
Unprompted review
Reply from Amcare by Convatec
We would like to express our gratitude for your wonderful review, Margaret. It brings us great pride to know that we have provided you with world-class service, and your comments are a testament to the hard work and dedication of our colleagues. Thank you for taking the time to share your experience with us. Best regards, Amcare
Excellent Customer service 👍👊
17 February 2024
Unprompted review
Reply from Amcare by Convatec
Thank you, Phillip, for leaving us a positive review. We are pleased to hear you are happy with our customer service. Kind regards, Amcare
AMCARE AIR CATHETERS
My dealings with care are always positive they have a very flexible way in dealing with my problems. The product is excellent I have tried many catheters and the Amcare product stands above . Will always recommend great company to deal with
16 February 2024
Unprompted review
Reply from Amcare by Convatec
Hi Donald, thank you for your feedback. We are pleased to hear you are happy with our products and the service we provide you. Kind regards, Amcare
Quality service.28 years of exceptional product…
28 years of exceptional product delivery. What more can I say.
15 February 2024
Unprompted review
Reply from Amcare by Convatec
Thank you for taking the time to provide us with your 5* review David. We thank you for choosing Amcare over the last 28 years. We pride ourselves on providing you with our world class service. Best wishes, Amcare
Understanding and efficiently dealt with
15 February 2024
Unprompted review
Reply from Amcare by Convatec
Hi Margaret, we value all feedback we receive so thank you for taking the time to share this with us. Kind regards, Amcare
Ive been using Amcare for many years…
Ive been using Amcare for many years and have never had any issues with their service. On the few occasions ive needed to contact them they have always been very helpful. Deliveries are never late and they are always correct.
15 February 2024
Unprompted review
Reply from Amcare by Convatec
Thank you for leaving us this great review, Tim. We are pleased to hear you are happy with the service we have provided you over the years. Best wishes, Amcare
A good company to supply our products
A good company to supply our products. Always friendly and helpful. Thank you
15 February 2024
Unprompted review
Reply from Amcare by Convatec
Thank you for the review. We are delighted to hear you are happy with our team and the services. Kind regards, Amcare
Caring & efficient company
In my opinion this company goes above & beyond in terms of their cllent service.
I have found Amcare to be both efficient & reliable.
Special mention has to go to Sharon Lowe , client service representative for her help, communication & kindness.
31 January 2024
Unprompted review
Reply from Amcare by Convatec
Thank you, Laura for your lovely feedback. We are very grateful for your positive review. We take pride in providing you with an exceptional service. We will be sure to pass on your lovely comments to Sharon today. Thank you once again for your support and feedback. Best wishes, Amcare
Mrs Jeanette Cresswell was very polite…
Mrs Jeanette Cresswell was very polite explained everything in detail and was very helpful and very clear 10 out 10 thank you for your help
25 January 2024
Unprompted review
Reply from Amcare by Convatec
Thank you for your feedback, Alan. We are thrilled to hear that you received great customer service. Kind regards, Amcare
Me and my Urostomy Pouches
Having been supplied via Amcare since 2019, I can’t fault the service, and I feel that they understand the need that I have, especially that I cannot be without my equipment and supplies. Very easy to deal with and via email always in contact.
12 January 2024
Unprompted review
Reply from Amcare by Convatec
Thank you for your lovely feedback, John. We are pleased to hear you are happy with the Amcare service we have been able to provide you. Best wishes, Amcare
Amcare are very well organised ad I get…
Amcare are very well organised ad I get my deliveries on time every time
12 January 2024
Unprompted review
Reply from Amcare by Convatec
Hi Graham, thank you for your feedback. We are pleased to hear you are happy with our service. Best wishes, Amcare
Always happy to help
Always happy to help, friendly, supportive and helpful.
12 December 2023
Unprompted review
Reply from Amcare by Convatec
Hi Beverley, thank you for your 5* review. We are delighted to hear your feedback on our service. Kind regards, Amcare
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