Amber Jean Shop Reviews 

159
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and natural appearance of the products, often describing them as beautiful, comfortable, and perfectly fitted. People frequently highlight the staff's kindness, patience, and understanding, creating a welcoming and comfortable environment for consultations. The overall service and user experience are consistently rated as excellent, with many appreciating the personalized care and attention to detail throughout their journey. Reviewers often express how the products helped them regain confidence and joy, emphasizing the transformative impact of their purchases and the supportive approach received.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Staff

Reviewers consistently express appreciation for the staff, highlighting their welcoming, understanding, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the care, understanding,... See more

Quality

Customers had positive experiences with quality, consistently praising the phenomenal and exceptional quality... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone was so welcoming. Amber had endless patience with me whilst deciding what style to choose. I was so enamoured I landed up purchasing two wigs! The big day came when I went to collect my... See more

Rated 5 out of 5 stars

From the minute I made contact with Amber Jean I felt welcomed and understood. The journey across London was very long but 100% worth it as I fell in love with the first wig I tried on and can’t wait... See more

Rated 5 out of 5 stars

My experience with Amber Jean was amazing. I felt so heard and understood and their wigs are beautiful, natural and modern. For my second piece i designed a bespoke wig and i was so impressed by how w... See more

Rated 5 out of 5 stars

Such an emotional and vulnerable moment and from start to finish, all the ladies have been wonderful. They make you feel so welcome as soon as you enter the shop. You don't feel rushed or pressured... See more


Company details

  1. Wig Shop

Written by the company

Express your every self with the hair you've always wanted.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(159)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

First time wig wearer long time alopecia journey

Amber and her team were so supportive and encouraging at a time when I felt most vulnerable.
The one to one consultation and peaceful environment took all the anxiety and stress away of trying on the pieces (which was actually great fun!)

20 March 2025
Rated 5 out of 5 stars

Amazing experience

I had an amazing experience with Amber Jean!
My wig is absolutely beautiful and exactly what I was hoping for. The team was very clear and transparent about what was possible and what wasn’t, as well as about the pricing. Amber Jean is a trustworthy and professional company — honest about their practices, timelines, pricing, and the feasibility of each project (+ they were very clear about how long I can expect my wig to last).
The quality of the wig is outstanding, especially for such a fair price! I bought a long wig in an extremely natural-looking ash blonde — which is rare, as it’s hard to find blonde wigs that actually look realistic, with a natural shade and good hair quality. The wig I received is a perfect match for what my hair used to look like — it’s completely undetectable.
On top of that, the team is incredibly kind, attentive, and friendly. Special shoutout to Katie — she’s a wonderful woman and a true professional. The shop itself is also very pleasant and beautifully decorated. You can try on wigs in a private, discreet space, which really makes you feel at ease and in good hands.
I wholeheartedly recommend Amber Jean — it’s hands down the best wig shopping experience I’ve ever had! (and I'm definitely buying a new one in a couple of years) 💕

20 February 2025
Rated 5 out of 5 stars

Amber (and Laura) made my experience at…

Amber (and Laura) made my experience at her London Fields premises such a relaxing, friendly and inspirational one. Amber found the perfect solution to my alopecia issue and I couldn’t believe how much more confident I immediately felt. I am excited to get my new wig in a few weeks time. Thank you Amber Jean!

11 February 2025
Rated 5 out of 5 stars

Just lovely

Personal, lovely, positive service at the most difficult of times

22 January 2025
Amber Jean Shop logo

Reply from Amber Jean Shop

Thank you for the lovely review, Helen.
Sending you our Best wishes, AJ Team x

Rated 5 out of 5 stars

Genuine care

Every time I come to Amber Jean, it is always a fantastic experience. From the personal touches to the thought that goes into the service, it is a seamless experience!

13 January 2025
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Reply from Amber Jean Shop

Thank you for your kind words, Anna.

Its always a pleasure to see and speak with you 🤩

Warmest wishes,

AJ Team x

Rated 5 out of 5 stars

The turmoil of getting a wig

Getting a wig is an emotional rollercoster and I was apprehensive. The courtesy, warmth and discretion of the whole team turned it into an enjoyable time. The wig is terrific and I am a very happy customer . Thank you all. Best Emer

16 January 2025
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Reply from Amber Jean Shop

Hello Emer,

Thank you for your kind words.

This is exactly the experience we wish to deliver our clients 😊

Warmest wishes,

AJ Team x

Rated 5 out of 5 stars

Amazing Wig!

Everyone at Amber Jean was lovely and the whole experience was calm and relaxed.
I order a bespoke wig and it is amazing! The wig matches the photos I sent in and the quality is brilliant. I have a lot more confidence wearing my wig and it brings me so much joy!

9 January 2025
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Reply from Amber Jean Shop

Hey Libby,

We love to hear this 💕 Thank you!

AJ Team x

Rated 5 out of 5 stars

Highly highly recommend!!

Highly highly recommend!!
Been ordering from Amber Jean for over 3 years - always a great experience. The hair quality is unmatched ( I’ve tried other popular brands), I do everything in my wig and with proper care it lasts a very long time. The entire team is extremely helpful and friendly, always there for you. I swear by Amber Jean

7 January 2025
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Reply from Amber Jean Shop

Thank you so much Elena!

We hope to see you again soon 💕

Best wishes,

AJ Team x

Rated 5 out of 5 stars

A great experience

Starting the process of having my wig made was extremely easy and informative. I'm waiting for it to be finished and wearing it. A really good experience.

5 December 2024
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Reply from Amber Jean Shop

Thank you, Cynthia.

You looked so fabulous in your wig!

Best wishes,

AJ Team x

Rated 5 out of 5 stars

Super easy and convenient to book a…

Super easy and convenient to book a consultation, and then a very supportive and informed session regarding finding the right a solution to a problem that noone likes to deal with - i.e you're losing your hair !
Just waiting for my new hair now...

5 December 2024
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Reply from Amber Jean Shop

Thank you, Jo!

Warmest wishes,

AJ Team x

Rated 5 out of 5 stars

So satisfying!

The ordering process, communications, and of course the product were all so pleasing and wonderful!

28 November 2024
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Reply from Amber Jean Shop

Thank you, Maryam! 💕

Rated 5 out of 5 stars

Relaxed and professional

The whole experience was very relaxed and personal. I didn’t feel rushed. I felt safe and secure with Amber’s expertise.

16 November 2024
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Reply from Amber Jean Shop

Thank you, Lorna!

Warmest wishes,

AJ Team x

Rated 4 out of 5 stars

Fantastic experience, colour not right.

If it was just for the customer experience and warmth I would have given 5 stars. However, the colour of the roots was so wrong. The greys to make it more natural didn’t appear to be visible. They offer all changes to be done but with the chemo regime a return wasn’t possible. For the price, it should be perfect.

18 October 2024
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Reply from Amber Jean Shop

Thank you for your feedback, Natalie.

We always do our best to colour match and are very willing to make adjustments if the client feels its not perfect, but appreciate that you weren't able to do so at the time.

Please reach out to us if you do want to send her in for some colour adjustments, we are very happy to help 😊

Warm wishes,

AJ Team x

Rated 5 out of 5 stars

I would give 6 stars if I could

I would give 6 stars if I could!

The whole process with Amber Jean has been so wonderful. Trying on the wigs was such a fun, safe and supportive experience. The team gave me so much time and compassion and made me excited about the thought of what hair I could have, rather than the hair I didn't have. My beautiful wig just arrived today and she is the most comfortable, soft and beautiful piece. The AJ range of products is also so beautifully packaged and it felt so lovely to have nice hair things again.

Can't recommend Amber Jean highly enough and just huge huge thanks! <3

2 September 2024
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Reply from Amber Jean Shop

Hello Abigail,

Thank you for your lovely review.

This is exactly the experience we wish to deliver our clients 😊

Warmest wishes,

AJ Team x

Rated 5 out of 5 stars

Wonderful people with a great service…

Wonderful people with a great service I’m so happy that I find them in the UK.
Happy with my pieces and the quality
I really recommend anyone looking for a real hair wig to go to AMBER JEAN.

8 November 2024
Unprompted review
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Reply from Amber Jean Shop

Thank you, Ghada,

It's always a pleasure to see and speak with you.

Warmest wishes,

AJ Team x

Rated 5 out of 5 stars

The prospect of buying a wig filled me…

The prospect of buying a wig filled me with dread. Once I found Amber Jean that all changed.From my initial consultation to reviving my wig it was a pleasure.
I have recived so many compliments from both people that know it’s a wig and other people commenting on my hair.
It has boosted my confidence so much and I wouldn’t hesitate to recommend to anyone that needs a wig.

4 November 2024
Unprompted review
Amber Jean Shop logo

Reply from Amber Jean Shop

Hello Melissa,

Thank you for your lovely review.

This is exactly the experience we wish to deliver our clients 😊

Warmest wishes,

AJ Team x

Rated 5 out of 5 stars

I am very grateful for my boyfriend as…

I am very grateful for my boyfriend as he’s the one who found Amber Jean and told me about the amazing wigs they offer. This is when I knew I wanted him to take me to the shop. My experience has been amazing from my first initial appointments until the end. The staff are friendly, patient, and welcoming. I felt truly understood and comfortable. I am so happy and grateful for my wig - it’s one of the best thing that happened to me, and it has boosted my confidence when I go out. Thank you so much ladies :)

6 September 2024
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Reply from Amber Jean Shop

Thank you for your kind words, Adela.

Its always a pleasure to see you 🤩

Warm wishes,

AJ Team x



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