Amazonprimevideo Reviews 3,000

Constant adverts but don't worry, pay even more to get rid of them...
Prime Video has some great content but it has an absolutely dismal layout.

Who do you think you are to force us to watch adds!! I bought this service 10 years ago, specifically, and souly, to no have to watch adds. This is garbage, fix this or lose a customer, that pays a lot yearly for your service.!

Also, if this allowed me to give you zero stars, I would.

The advertisements are absolutely terrible. I just want to watch an episode of the classic show Reno911 on paramount and can't when Amazon displays 3 minutes of ads for every 5-6 minutes of actual show viewing time. It has gotten to the point where I reminisce on the good ol' days of cable/dish TV with commercials that were actually entertaining and not big pharma BS thrown in my face.

Paid for a movie because the audio was bad and the audio is still bad. I had to switch to Paramount+.

Amazon videos is not the greatest app the premier sports on the app keeps crashing very poor quality the app needs a boost and some programmes on the app crashes please fix this amazon 3 out of 10

App does not download properly, glitchy, my list disappeared, OTP does not work, quality of life is just terrible. I only took the free trial to watch Invincible, and I'm 100% sure I will not continue subscription. Even Disney has a better app than this confusing trash

Why do I even bother. There are annoying ads and anything good you have to pay for. Really no better than regular cable, 0 value. If I didn’t have Amazon prime for free shipping I’d cancel it.

Appalling quality of video, so dark and grey, no colour to the picture, HDR is absolutely terrible, I can’t even get past the 1 st episode of series as I spend 90% of my time adjusting the picture only for it to continually look dim!
Waste of time

Amazon Prime Video: avoid

The Prime app frequently restarts when used on the LG Smart TV, sometimes every few minutes. A message appears about needing to restart to free up space. The only (temporary) fix that I've found is to turn off the tv, unplug it, and then hold down the remote control power button and the tv's own power button for at least 30 seconds each, then plug it back in. This usually fixes the problem for a couple of days (there might be one restart in that time). It's hardly ideal.

I've come across 100s, probably 1000s of people online complaining about this issue, going back years.

Amazon it seems couldn't give a damn.

Then there's such issues as the aspect ratio not displaying correctly on a series we're watching. It was okay for the first three episodes but now it's stretched badly as the black bars at the top and bottom have disappeared. I've checked and it's now the same on the three we have already watched. There's no way to manually correct it in the app and we can't even correct it on the TV itself because the option is greyed out (somebody idiot at Samsung clearly thought it was a good idea to allow streaming services to have control over this feature when they are in use)

Other issues include trailers playing for the wrong tv series or film, or playing in the wrong language. Often I've also come across descriptions of a film or tv series that was laughably incorrect (they must be using AI).

And then there's the subtitle issue when I paid for a French film. The subtitles only appeared for about 1 and a half minutes - and before anyone had even spoken - and then they never came on again. I checked the reviews and found that at least two other people have complained about this as far back as 2024. I have tried it on two devices with the same problem. The issue is entirely with Amazon. I thought it would be a simple task to report this but no. I spent nearly TWO HOURS on chat with their supposed customer support staff being asked pointless and repetitive questions, being told that they were speaking with some mythical "tech engineers". A waste of time. And deliberate I think.

I was cut off three times and each time a new person supposedly reread the previous comments but it's like most of it clearly didn't sink in or they just didn't bother to read it properly.

My entire impression is of a customer service that has no interest in customers, their problems, or providing any kind of service beyond discouraging you from ever bothering them again.

This multinational corporation owned by one of the richest people on Earth would rather pay staff (probably crumbs) to fob customers off than do the slightest thing to actually fix real problems.

Avoid.

No wonder why people are hating prime video .. like seriously every other movie is for buy or rent .. that is the reason we have better OTTs .. atleast every other movie we dont have to buy or rent and prime video is soon gona go down because of this.. all the worst movies are for free and all the amazing movies we have to pay .. lol Netflix and Disney+ are 100 times better than you prime video.. you disappoint me very much

Amazon Prime Video has some standout originals and a broad catalog, and streaming quality is usually solid. However, the layout can be cluttered with rentals and add‑ons mixed in, making browsing frustrating.

Amazon Prime Video has a solid library and some standout originals, but the overall experience feels inconsistent. The catalogue covers many genres and the streaming quality is usually good, yet the interface can be cluttered and navigation confusing. Worth subscribing for specific shows, but I wouldn’t call it a must-have service right now.

The app is terrible and confusing with more rental content than free even if you pay monthly. The offline function and download for later do not work very often. You get very disappointed when you do not have internet connection and are hyped for the downloaded move/series but when you try to start there is that error message....

Absolutely horrendous platform. I can't wait for my Amazon yearly subscription to end just to never use this shit again. Mixed "free" movies and shows with paid ones (which by the way are 80% of the entire platform, or at least seems so). Other stuff just redirects you to another entirely different platform asking for a subscription there. Why the hell I'm paying 50€/year if I also have to pay to watch almost anything????? And if I'm already paying you, why the hell would I want to pay ANOTHER PLATFORM to watch a movie I found in YOUR PLATFORM???? I'm so unvelievably disgusted, and I'll surely engage in piracy just to evade using Prime Video ever in my life.

was super happy when i saw winx club being on here so i could have all seasons and movies in the same place. all of the sudden season 4 was removed, tried contacting support but they were really unhelpful and didn’t even try to find out what the problem was. will not be trying this streaming service out again, there’s better out there so save your money!

Couldn't agree more with everyone else on here regarding the quality of the free content. Have cancelled my membership.

Disgraceful. Adds every couple of minutes

Hard to describe but the streaming service has now become a bad joke.

Advert after advert, after advert. Ruins the watching experience but I guess that’s the aim to force you into upgrading.

Most of the shows are old hat, very rarely is there anything actually new.

A lot of what is on offer needs to be purchased.

Okay, you get free delivery but it’s now not worth it.

Cancelling Amazon prime now and will purchase items from elsewhere.

Diabolical. Fake news to promote movies

Underworld: rise of the lycans

They claim it’s brand new 2026…. I smell bull**it! It’s the 2009 original. False advertising, misleading information. Why do they think they can get away with false advertising, miss leading information, extortion under false pretences!

Greedy , exploitative, lying, false representation of products. Deception, fraud! I’m sure a lawyer could think of more