Amazonprime Reviews 5,464

Just cancelled my prime membership, if I wanted to watch 3 minute adverts every 20 minutes id watch telly, your a bunch of money grabbing so & so’s. And don’t get me started on your delivery service.

Customer Service is getting worse every day. Especially calls connected to Pakistan.

They drop or silence and I keep waiting.

They are a joke DONT USE IT

Terrible company. Like a video peado mapulist pervert by similar tactics.
Professional groomers!
They get you in with a subscription that demands loyalty for a low cost.
All media free with no adds,
Free delivery from their package site( despite massive delays and failed deliveries , parcels abandoned without even knocking your door or ringing your bell.
Then introduces adverts for ancient films and tv series’s. Charging for movies that are available elsewhere with no extra charge. Market control, abuse customers under false pretences. This platform needs to die. Send the message, we are customers, not something to be abused and exploited

So, after several weeks of making comments regarding packages that continue to be delivered to the wrong address.
Out of ongoing frustrations I carefully read over their entire CS (customer service) site and found a telephone number for "International".
Called the number and spoke at length to a CS representative who was (I've not idea to know where they were). After a 52 minute call to 1.888.280.4331 I really thought I was getting somewhere.

Got an e-mail:
Hello,
This is Masrath, with Amazon's Shipping and Delivery Support Escalations Team.
Firstly, I want to thank you for your time and efforts reaching us today about your concern.
I am grateful for the warm approach that you gave, I apologize for the unsatisfactory experience with a delivery driver.
I have passed your message on to the appropriate department in our company for immediate action to be taken.
We value this kind of feedback, as it helps us continue to improve our standards and provide better service to our customers.
If you have any other question feel free to contact us.
Hope you were still satisfied with how I handled your concern today.
We hope to see you again

I took this as a good sign and based on their solicitation for other questions I replied. It wasn't specific on WHERE to contact them so I Replied To: as most people would.
My Reply
Firstly,
Thanks for even contacting me. Never thought it would happen considering how long we’ve been dealing with.
We moved to this property in late December physically but were on holiday until 02 January 2026. That’s when we began ordering, in earnest, to finish up the little touches.
Initially we just dealt with all of the packages being delivered to the clubhouse, despite the specific instructions for delivery in our account.
I had experienced some strange neck pain and on 06 January was diagnosed with a cracked vertebrae (pedicle fracture of my C7) which was going to involve a fairly complicated and serious surgery (see attached new hardware added to my cervical / thoracic spine. Now I’m not able to lift more than 10lbs, bend my neck and several other restrictions.
At that point we drew the line (or I did), and notified Amazon that if it wasn’t delivered per the delivery instructions, it was considered “undelivered” my wife continues to drag a 6-wheel dolly (that we got from Amazon) because we are now in a 2-story unit. The 6 wheels are in a 3x3 configuration to help going up stairs.
Once I had voiced my displeasure most recently, whoever makes the delivery is careful to make the statement that "it was delivered to the front door or near the front door" but then, they finish up with a picture of the common area mailroom as proof of delivery. A blatantly false statement.
We believe that yesterday 27 February, was the first day that EVERY Amazon package was in fact delivered to our front door.
This is great, now we just need to ensure all of the delivery personnel get the message.
I understand that they aren’t ‘official Amazon employees’ but they are the ‘face’ of the company since they are 99.999999% of the time customers have physical interactions with Amazon.
Thanks in advance for what I hope can be a teaching / learning moment for everyone.

I waited in great anticipation for their "reply" and this is what I got:
Thank you for contacting Amazon Flex.
The email address that you used to contact us with isn't associated with an Amazon Flex account. Make sure you're signing in using the same email as your account. If you need to reset your Amazon Flex password, follow the next steps:
Open the Amazon Flex app: Select Main Menu > Settings > Sign Out
After completing the steps, try to sign back in. Select Forgot Password and follow the instructions for assistance.
Once you reset the password, you can use the same password to sign in to the Amazon Flex app.
If you've lost access to your account, can't sign in, or think you may have accidentally created a duplicate account, don't create a new one. Please contact Support in the app by going to the Main Menu > Help > Contact Us.
You can also find general information and answers to questions by visiting the Amazon Flex FAQ webpage:
For faster access to driver support, try live chat by signing in to the Amazon Flex app and going to the main menu > Help > Contact us.
Thank you for delivering with Amazon Flex.

Well that wasn't what I expected but then I received 2 missed calls from +1.206.922.0800 and I know area code 206 is Washington St - where the mothership lives. So I return a call to the 'SPAM' number that my phone tagged and spoke to a young person at 0751 CST on 27 Feb. I explained that I was returning a missed call. She said that was impossible. I explained that my phone had received 2 calls earlier that morning (27 Feb 2026) at 0458 and 0459 and she said that was impossible.

I have to stop because I only have 6 charact

I canceled my prime membership Feb 22, 2026 and it's march 2nd now and they charged me. My bank is disputing it now. I always screenshot everything I canceled or buy just for issues like this.

I have a few complaints about Amazon…
I have a few complaints about Amazon Prime. The first is i got my cell service under the promotion of Amazon Prime video that as long as i kept Metro PCS as my mobile provider i would not have to pay for it. Woow and behold few mnths in i start getting charged for something that should be free. When i calk customer service to get things straightened out the rep says she has never heard of the promotion. Ok??? Then recently i got got Paramount Premium for the 7 day free trial. Ok, cancelled that then got a pop up: get Paramount Premium for .99 for the next 3 mnths then be billed the $16 after the 3 mnth trial. Git an email there was an issue with my payment and GUESS WHAT??? The charge was not for the .99 but the $16. And for some reason Amazon Prime keeps trying to charge my card $11 to my card for services i DID NOT agree to... No wonder theyre being sued

Cancelled my prime sick to death of adverts absolute crap you should all cancell

I had a parcel containing foodstuffs delivered by Amazon Prime. It was dumped over my gate onto the drive and left. I found it later that evening. This is not acceptable and not the first time it has happened.
The delivery note states it was handed to the customer which is an absolute lie. I shall be cancelling my Amazon Prime subscription.

Purchases says delivery tomorrow is it's purchased now, the products is received 4 days later, and then justifying, sorry for the delay. As a Prime Member I expect to received my packages in 2 days, they are constantly been delay and not receiving a promotional refund for the delays. I'm very upset with their bad delivery functionality. I will be contacting customer service regarding this issue, and will be considering terminating my prime membership and/or closing my account. Its better going directly to a store and purchasing the product. Right now I'm going through another delay.

Absolutely useless you can’t watch anything adverse every 10 minutes,,,

I order a item and date shows 2 days, Amazon was at one time very good at keeping that date. Now the normal response is your delivery has been delay. Then it keeps saying that for 2 or 3 day after the due date. They want your business but has no problems delaying the order. Amazon needs to figure the problem out.

monthly charges without ay notification without using any service - refused any refund!!! scammers

Amazon Prime rejected our complaint. Our detailed description did not fit their format. We were unable to get them to respond to the fact that poor packaging and shipping by their vendor caused the problem. Their main focus in on sales and getting paid - not fair treatment of the customer.

Amazon is playing smart on people these days. What is the essence of monthly subscription if you will cancel people’s deliveries and send the annoying message “Now Arriving Tomorrow” on the very day the package is supposed to be delivered??? You guys need to stop. In fact, I am canceling the subscription right away.

While I can tolerate some advertising, the sheer intrusiveness and frequency make classic TV seem tame by comparison. Combined with declining content quality, clumsy pay-per-view pushes, and a perpetually clunky interface, the entire experience has degraded into something terrible. At this point, it’s far better to just watch YouTube.

Horrible customer service! I was double charged spent well over 20 minutes arguing and was hung up on and called again they said I wasn't charged 2 times my bank statement says different unbelievable very rude customer service !

Ordered an item. Paid for it next day delivery. Informed item was delivered but it wasn’t. Amazon said I pay for prime next day and it wasn’t delivered but to the wrong address. They said they had fulfilled their promise and it wasn’t delivered a mistake from their driver and there are times that the driver picks the option it is handed to resident when it has not been delivered. The manager noumar and advisor nefry did not really care that the item was not delivered and nounars answer was “ well you can reorder it”. Amazon customer service has gone from excellent to absolute
Rubbish. But I suppose the owner has made his billions now so why should they care about the normal customer which they obviously don’t. Disgusted with the service I received. Admitting they made a mistake but then saying the item was delivered to the wrong address. Looks like I will be cancelling my subscriptions. Was called by the distribution center who said they will investigate it but will take 48 hours. An absolute joke.

Paying for prime membership and having to wait a week for anything we order when its advitsed as next day delivery.
Once the order has been completed they keep changing the delivery date.
Spoken to rude customer service team who lied and say everything at amazon is out of stock.

i have use some time but i have not satisfite