Amazon Uk Reviews 435

Thank you to the delivery in Islington today who rang my bell and waited for me to answer the door. It was pouring with rain and unlike previous deliveries, handed me the parcels rather than leaving them on the doorstep. Greatly appreciated.

I have been with Amazon for years, I'm a prime member, because of how many things I order from Amazon. Only a few days ago, I ordered some plastic files from Amazon and tried to leave review. Only to be told I couldn't leave a review because of suspicions on my account. I went Amazon chat area and was then asked did anyone else use my payment card on Amazon? I said no, and asked them what would have caused them to ask me that? I went though my orders, there was nothing unusually there. Then they asked did I leave reviews, and I said yes, but couldn't remember the last one I had left. Then the truth came out, I had left a review that a seller hadn't liked and now my review status was blocked. Amazon did unblock it a few days later though, and allowed the reviews I had sent a couple of years ago to be reactivated. None from 2023-2025 though. Apparently seller can only question a review they don't like within 90 days of it being posted, so why have 3 years worth of reviews been deleted? Also when you fully read what a review can comment on, I'm surprised anyone write one any way. They ask that you contact customer service, but there is no option to do that in their chat options. They will take your money, but not your criticism.

Rubbish poor quality Chinese garden lighting sets, 9 out of 30 lamps failed within 4 hours useage, no returns as out of 30 day return period.No more Amazon shopping from our household

I think is time to stop buying and deactivate my accounts from Amazon.

The reason is that they let some dodgy companies like (Timber Artscraft) to send half of the parcels items to customers and people waste time and money.

Trustpilot is full of unsatisfying customers from the same seller! ( timber Artscraft )

We bought rattan furniture from Timber Artscraft through Amazon and one box missing. They waste my time, waiting for the delivery also.
Amazon customer service said I have to paid to return it.

Lots of people complain about these company and Amazon still let them to cooperate with them.

They don’t have a telephone number and they never reply their emails.

Enough is Enough. Never again! Avoid the scammers!!!!!!🤬🤬

Amazon customer service is diabolical, they are unable to answer simple questions as they keep referring back to script and sorry about everything
The customer service is set up in the favour of the seller not the buyer
There call centres in the far and Near East are the worst if the lot
Amazon should get a grip of this out of date customer support

Delivery service is appalling. Couriers make no attempt to deliver the parcels to the house but just drop them over the gate. They are then less than a metre from the road and in full view of anyone passing by.
This has happened several times now.

A very petty minded company that has now switched to employing migrants. Amazon Prime is terrible and Amazon is going to get bug hit soon and will be gone. Terrible company. Should not be in the HK.

My delivery was left on the street along with deliveries for about +- 6 other deliveries for apartments in this multistorey block. All deliveries were for BT10.
Access to building is via an intercom system, which is in full working order today, and has been every day for past 20+ years.

They say no one is above the law, yet Amazon is ripping off thousands of customers not delivering there parcels then not giving a refund or replacement they are stealing millions off people and they are getting away with it, Amazon the biggest thieves who are above the law.

Recieved an office chair that turned out to be well below par, so small I can barely sit on it and it's painful.

Problem, I cant take it apart! So it wont fit in a box. Amazon refuse to collect it unless it's in a box. They say go to another courier. Not having any joy, they all seem to want it packaged properly.

I am disabled so I cant fly around doing these things.

Amazon app now even worse. When using the app when browsing. The photo keep popping up, annoying. One of the worse experience I had browsing on the shop. When you scroll it and accidentally touch the photo it will pop up and you need to close it again. Terrible, so I gave up and buy on other online shop instead.

Amazon really need to do something about sellers misleading over prime delivery dates. Ordered item because it was next day delivery. Then when it didn’t show was told it will now be 7 days from when I ordered. If I’d had this information beforehand I wouldn’t have ordered. Amazon brush off the complaint “flag the seller” doesn’t solve the problem

Was expecting a delivery yesterday they apparently attempted delivery I have on my instructions that they obviously can’t be bothered to actually read that they can call the concierge if no one answers my buzzer they clearly ignored this and just left then today the day they were again apparently attempting to re-deliver I got an email just after 7pm now I’ve been home all day I had 1 parcel delivered from Royal Mail that was it but now apparently Amazon haven’t been able to locate my address sorry but that is utter B.S and they know it I order from Amazon a lot so not being able to locate my address is actually laughable it really is so what exactly are we playing at here Amazon coz it’s actually ridiculous!

Well having used amazon for a lot of years i placed 6 orders this week . The goods where ariving then i got a message WE ATEMPTED DELIVERY not true with a message we will try and deliver again so i left it a few days still no delivery . So i contacted them and was told they lost my order so WE ATEMPTED DELIVERY was totally untrue therefore AMAZON lie to there customers also it will take a further 7 days to get my refund great way to treat your loyal customers . I was informed they would give a £15 gift card another lie having used them for years I'm totally discussed with the service i have received BYE BYE amazon lying to your customers great service

Today I received an email from Amazon Customer Service stating that the courier informed them they were unable to locate or access the address used for my recent order. I was at home all weekend, and nobody came or called regarding the issue I had with the particular book order.

I’ve been dealing with the same delivery problem on Amazon for over two years, and despite doing absolutely everything in my power to resolve it, nothing has changed.

My address and mobile phone number have remained the same since March 2023, and they are correctly listed in my Amazon account. I’ve provided clear delivery instructions, and — at Amazon’s own request — I’ve submitted the geographical coordinates of my residence twice. I was told these would be shared with delivery drivers.

But when I asked a few delivery drivers directly, they told me they only receive the postcode — no coordinates whatsoever. So why was I told otherwise? Why is Amazon lying about using my coordinates when clearly they are not being passed on?

Meanwhile, delivery instructions, my phone number, and the location data are all ignored. And yet Amazon continues to act as if the issue is on my end. It’s not. I’ve done everything I can to make sure my location is findable.

If Amazon’s internal systems are a mess and information isn’t being transferred properly, that is not the customer’s fault. The problem has persisted for over two years, and all I’ve ever received are scripted apologies, broken promises, and false claims that the coordinates are in the system and being used.

Now they’ve even stopped explaining why a parcel wasn’t delivered and instead demand ID verification for a refund or replacement I never asked for. When they can't deliver properly, they turn the situation around and start pressuring the customer.

This is not acceptable. My data has been consistent for years — address, phone number, delivery instructions, and coordinates — all in place. Yet the deliveries keep failing.

What kind of operation is this, if you can’t fix such a basic issue in over two years?

I also sent a copy of the complaint to Amazon UK Managing Director John Boumphrey.

Shameful service. Zero accountability. Endless lies.

I am a prime member but wanted a kettle when mine give up the ghost ordered before 5am paid £ 2 for same day delivery. After 3pm got an e mail saying left sorting centre rung got through to a call centre man in India I would say. He informed me that it would be there by 10 pm I started to explain that I'm not comfortable opening the door later a night (as I'm disabled) to which he replied I did not say in the middle of the night. I never said he did. very rude man tried to cancel order he said it may not be possible In the end cancelled very rude man company want subscriptions plus one off payment for services other on line retailers do better for a one of payment . being loyal is silly in this day & age lesson learned will buy other places in future and cancel subscription as not worth the money I'm afraid.

Customer service is very bad, it is like speaking to bots

I am still waiting for a £50 refund for an Apple Gift Card and they have refused to give it to me.

Anyone else notice you can no longer contact Amazon, just a bot!!! No call backs, just take it or leave it, full of Chinese fakes, gone downhill massively trying to compete with Chinese cr*p

Before you renew your prime account bare this in mind, more and more next day delivery doesn't count for anything no matter it may say next day, items being sent via evri or whoever else, late same old excuse, we had a problem couldn't deliver when I can clearly see it hasn't even been sent out, one item turned up three days late and at 22.10 in the evening left outside while driver no doubt ran off to avoid the complaint, what's the point of paying for next day when it's not going to be next day, I won't be renewing my prime account.