Amazon Reviews 

Had to go through 12 steps just to attempt to order. Then once I had subbmited the verification information, they said it would take up to 24 hours, and they would send a verification email. It has been more than 24 hours, and I still can't access my account to contact support or cancel the order.

This puts me in a really frustrating situation where the product I am trying to buy is getting more and more expensive and has now gone out of stock, meaning I missed out on buying it somewhere else. I have tried contacting the Amazon support number, but no luck.

I have since been charged for a $519 product that I can't cancel and am unable to do anything about it.

DONT BUY ON AMAZON AUSTRALIA.

Originally, I contacted support because the lights on my standing desk stopped working. I was told my case would be escalated due to my situation and disability. A refund or a replacement was given. this was then escalted to another team bc i advised its the power surge. I was told wait 24hrs. But shortly after my daughter replaced it herself going out of pocket.
Came back again & After doing this, the 2nd representative asked for a receipt that I do not have. When I asked to speak with a supervisor to clarify options, the entire support process was shut down. everything that i was told on 2 different occasions was then dismissed. RUDE ! I was later told that the information I had been given was “incorrect” and that escalation was never something they could do, despite this being clearly communicated to me earlier. Their response focused on internal “coaching and retraining” rather than addressing the impact on me as the customer. So everything that was done and said went out the trash. MY time also wasted. Whats the point ? I even noticed that the supervisor YASH didnt even bother to check the previous claim. Guess what it was never escalated... RUBBISH service. HIs attitude online was like a entitled man child.
WASTED ALL MY TIME FOR NOTHING

I'm sick and tired of my orders being delayed and suddenly unavailable. I'm waiting weeks without an update on where my order is. One said it had been shipped, with an expected delivery date, and then nothing, even though I purposely ordered within Australia. No explanation, no new estimate. This has happened three times in the past 2 months. Fed up.

Rated 1 out of 5 stars
Make Amazon Great Again But
Like most people have different problems

Pros are: Low prices, eg for general food items etc, they beat grocery store prices.

Free shipping depending on the size of the purchase, this increased to $99 to from $59 for the purchase amount.

Customer support has always been excellent, but when we replace the order , then order were not replaced why I need answer and it is very difficult to understand replaced or not and more time and more time and then product not replaced.

5 stars if this was back in 2019...but unfortunately we are not there
Amazon is drop shipping outlet for Chinese online stores. There are no quality products when it comes to furniture, mugs, bags, utensils, pens, toys, etc. You basically have the same product being sold by "different" companies. It is low quality stuff that is 3x price of what it sells for on the Chinese online site.

For me this is just a website filled with spam, unless you are targetting a specific product or brand. You cant peruse a general category due to the duplicate cheap stuff Given the good support and the history of once being a great online store .

Amazon has become a low-quality service seller. They give you options for delivery on their website for their OWN boxes that no longer exist. Then my item was returned without giving me an option for a different delivery and guess what? After the refund I tried to buy the item again and it had increased in price. Customer services said they could do nothing to fix something that was THEIR OWN FAULT. They are heavily script-driven AT ALL times, they cannot go outside their script. Thinking very carefully now before buying with them again. Only if there is no other option, otherwise will go local.

Rejoined Kindle unlimited. The functionality is fine but range of books limited. Worth it at a discounted rate ( which I did) but not the full rate. Even where you do buy Kindle books they are totally locked into the Amazon kindle ecosystem and you don’t really own them

Dreadful, they withdrew 20 X $5.99 from my bank account for their audio books, I didn't order them. Had to cancel my Visa card, total amount was $120.00. Waiting to get charge back via my bank. Has left me very very short of money for the week.
A real damn nuisance.
I rang Amazon and they said they can't refund as it's under different email address. I only have one email address. An utter nightmare, buyers please be aware.

no problems receiving all my orders so far on their expected dates. The return process was easy and never had any issues. The next day delivery is always a bonus in emergencies.

Ordered a bed frame on the 2nd of January 2026, still have not received it. Automated messaging from Amazon tells you the parcel has been shipped, however the carrier has not even picked it up yet. Amazon tell you it will be delivered and the carrier hasn't even collected. Had I known the carrier was couriers please, I would never had ordered the product. It is now the 18th of January and the parcel according to Amazon was on board for delivery on the 13th, and according to the Amazon, it is still on board for delivery. the parcel was collected from NSW, taken to QLD, whoops, back to NSW and tracking says it arrived in SA on the 13th of January. Unlikely! Customer service have not replied to my inquiry. Update on Amazon web site, "sorry your parcel is late" Amazon, pressure you to buy something within a certain time frame, usually hours to ensure your delivery comes in a few days, so you purchase the product and they take your money however, once it leaves their hands it is no longer their responsibility.

Rubbish assistance from Costway their reply didn’t make any sense.There is a no return policy. It is huge, way too big for a woman of a certain age to operate & assemble. I nearly blew away with it, then it came crashing down on top of me. Instructions are not easy to follow, illustrations only. It would not wind down! A YouTube video would be a great help. Unfortunately I live in a very windy coastal city so have to weight It down with bricks and sandbags. I tied it to the patio posts and it kept lifting off the ground. IT WILL BE FOR SALE ON MARKETPLACE THIS WEEK.

Reply from Costway
And when windy and rainy needs to close the umbrella. There is a point that there is a sliding block on the umbrella, there is a tip sticker above, close the umbrella when you must be sure to slide the block to close it up, or else it is easy to be bad. The main point of attention is that these are the umbrella is to open and close the shaking hand on the line! Please check attached manual. Just let us know if you have any more questions, and we will do our best to help you out. Best regards,

Terrible delivery Experience

I've clearly indicated on my delivery preferences to only ever deliver to my back door if no one answers the front door after ringing the very loud doorbell or even knocking if the delivery driver can't see the doorbell. Without fail, EVERY SINGLE DELIVERY DRIVER is too lazy to knock or ring the doorbell. Without fail, EVERY SINGLE DELIVERY DRIVER drops my package at the front door rather than adhering to the delivery instructions. I live on a busy street and the package can be seen easily by passing pedestrians and drivers and could so easily be stolen. It's only through sheer luck that no one has stolen one of my packages yet.

I've complained to customer service multiple times and each time they say they will make sure it doesn't happen again. What a joke. Amazon delivery drivers are the worst.

Company uses code express to deliver, or what I should say supposed to deliver items, despite knowing that code express is beyond useless they continue to use them, when you call Amazon you are told that they have no say on who they use for deliveries, I’m beginning to think it’s all a scam, Code Express, beyond useless yet still used by Amazon. Absolutely pathetic.
Their phone number is 0290955000, I just spoke to the most unhelpful person ever called Peter, he told me that they couldn’t find my address, he told me he couldn’t find it on google maps, at the same time I was looking at my house on the same google maps, full of rubbish, doesn’t care about the reviews given, I’m thinking that Amazon own this horrific company, anyway, phone number above, call and ask for Peter, enjoy.

One star because I can't rate zero.
Amazon closed our account because they thought it was linked to other acounts that had previously been closed. They will not provide any further details and have now said they will likely not respond to any further emails.
We have no other accounts and have been told we are not allowed any other accounts, can no longer use the firestick which needs an account to use so can not watch tv any longer. Their timing couldn't be worse as this was what our father (who has terminal brain cancer and is very restricted in what he can do) used as entertainment. Shame on you amazon, your service in this matter is a disgrace.

I purchased security cameras specifically from Amazon Au as I needed a Tax invoice & ABN (Australian Business Number) to claim a Seniors rebate from WA government.
I spent 1 hour online attempting to make a request for the Tax Invoice & ABN. Amazon had their supplier send me an invoice that is not a proper Tax Invoice & the company has no ABN (Asian company)
I ordered the item from Amazon & paid Amazon expecting that I was dealing with Amazon & would automatically receive the documentation to satisfy the requirements for the rebate which in this case was for 100$ of the cost.
It has effectively cost me the full purchase price due to not being able to claim the rebate.
Take note if you are considering a purchase which may be subject to a Tax Invoice & ABN, dont buy from Amazon. I could have purchase the same security cameras locally for about 10% more & received the full rebate.

They used my credit card to join me to Prime against/ without my authority. Impossible to contact and they just lost a customer. They are legit thieves. My Bank stopped the payment in seconds this is the second time they have done this last time same shit. Done.

Rip off to sell on - forced to compete to have the lowest price, all the money from the sale goes to Amazon, and the selling platform is awful in general. I had holiday settings on, and Amazon was still setting products to customers! Buy from Australian businesses directly, not this nasty drop-shipping American junk!

If you want stress, wasted hours, and a delivery problem that never gets resolved, Amazon’s escalation process will not disappoint.
This review is written to warn customers about a serious operational failure within Amazon’s customer support and delivery escalation process.

This was not a normal delivery delay. It was an escalated case that Amazon was unable to resolve.
Order # 249-0559801-7662213

I spent over 2 hours in a live chat after being told my case had been escalated. I was explicitly instructed not to write in the chat to avoid further delays. During that time, no supervisor joined, no update was provided, and no resolution was offered.

Across this issue, I was transferred between more than 30 different agents for a single package via chat and phone. Each agent repeated scripted apologies, but no one took ownership. I repeatedly requested a case number or reference, and this was refused multiple times.

Amazon also sends emails stating that a supervisor or leadership team will follow up. However, when customers reply to those emails, no response is ever received. There is effectively no two-way communication, making escalation meaningless.

Despite this being an escalated and time-critical delivery issue that has been ongoing for weeks, the only solution repeatedly pushed was cancellation and refund, even after this option had already occurred multiple times and was explicitly refused.

After more than 2 hours waiting in a so-called “live” support chat, with no supervisor, no case number, and no action taken, it became clear that the process is designed to exhaust the customer rather than resolve the problem.

This appears to be a systemic failure to handle escalated delivery issues.
The escalation process does not function, accountability is absent, and customers are left without real support.

This entire interaction has been documented.

havent received all that i ordered. They have no delviery date. Secondly the items were returned by the person, they refunded my money but not the amazon gift card i used. Really unprofessional. GO WITH SOMEONE ELSE FOR PEACE OF MIND.

Ordered book on 1 Dec didn’t hear anything until my bank came back and said they still had the funds - so much for Xmas on investigation found it won’t be delivered until 19 Jan - why can’t they be honest and say not in stock I could have bought elsewhere - now too late. You just lost a customer and your Customer support is shocking - couldn’t get any support at all though I could phone a US 0800 number from NZ? Never again!!!

Great for low carb nutrition which is hard to get at supermarkets. Eg quest protein cookies and bars