Already we pay a monthly subscription to watch movies, tv shows & documentaries ad-free. Now we’re forced to pay extra to remove unwanted ads that were never a part of the initial subscription we pay... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Long-term prime customer. Took out the Paramount + subscription through prime. New episode of series out today. States "not available in your location". Called customer services and are absolutely... See more
Thinking about joining Amazon Prime DON'T....we joined years ago, decided to cancel our subscription, everything was fine, payments stopped coming out of our account Nov 2024 NOW suddenly they are t... See more
It's in the middle of the video streaming services. Would give it 4 stars, but I travel a lot and it is super annoying they don't respect my settings regarding wanted language, and instead show me opt... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Lack of accessibility… many programmes have no subtitles
Most of the films have to be purchased in addition to your subscription. Added to that they then use adverts on a subscription service, results in one or two things worth watching if you can handle paying to watch adverts.
Deliberate misrepresentation of service, as free subscription does not play any adverts, or mention additional Charge above subscription is needed for advert free viewing.
Cancelled subscription as soon as we became aware of hidden charges as really not worth it.
Amazon not bothered about persons with accessibility needs as many programmes have no subtitles which would cost very little to do, and in this day and age such neglect is disgraceful.
American style adverts even when paid
Let me get this straight so adverts on a paid subscription on videos? So...effectively destroying the streaming concept. It is now like 80's terrestrial TV with adverts forever destroying the movies. Don't get me started on their "prime videos" nothing short of complete garbage movies forcing you to pay, on top of a subscription, to actually watch a decent video!!!!! Bezos FO
Adverts are unbareable
Great selection of shows and films if you dont mind sitting through a bombardment of adverts everytime you want to rewind/fast forward the adverts are relentless forcing you to pay an extra subscription to remove them
Ive had the service for years but they added the adverts recently and I refuse to pay more for the same service
Very disappointing
Suddenly they started showing promos
They began displaying terrible promos at the start of films/shows without any prior notice or warning, when before shows and films were completely ad-free, at least in my region. 0 stars. Not one star.
And promos are disabled in the Communications settings. Figures.
Think I will bin prime movies due to…
Think I will bin prime movies due to ads - stick with Netflix
Awful ads
Love the summer I turned pretty
HATE THE BLOODY AMOUNT OF ADS!!!!!!!!!!!!!!
Took payment with joining membership
I had canceled amazon prime several months ago and then today I noticed that they had started taking payment again, I had to go onto amazon to cancel the membership
Is this just happened to your has anyone else have the same problem
I pay subscription and still need to…
I pay subscription and still need to pay extra to watch some movies?? Come on!
I Cancelled my subscription and Prime…
I Cancelled my subscription and Prime continue to deduct £7.99. Today they deducted the last money in my account and I'm fuming I need them to refund me from the date I cancelled my subscription I fed up.
Consistent bad streaming from Prime…
Consistent bad streaming from Prime Video. None of my other streaming services have issues, but when using prime, it’s always bad, low quality. Also the usual “resets” rarely work, but as I say, I don’t have to do this with other services
No customer service
I started up my prime account again by paying first month. But then it is not possible to login. Something about suspiuous use, and contacting customer service. And sending me codes on e-mail to make new passord. And then the neverending loop starts! About contacting a non-existing customer service. Not possible to make new passord without contacting them, and not possible to contacting them without log in… NEVERENDING STORY LOOP!
A bad service
I have a subscription for two years
I replaced a phone and this I don't have more access to my profile, even though I pay every month.
I can't submit a complaint because I have no access to my page and I try to get them for two weeks without regulation, claim I have no account, what is this nonsense?
Amazon Prime
Amazon for some reason have begun taking 2 payments per month for Prime.Using their chatbot gets you nowhere!Guess I'll just need to keep advising my bank about it to get my refund
The ads get to a point where they are…
The ads get to a point where they are annoying. How can I go through 90 sec adverts more than 4 times in under 30 mins?
Nothing decent is included
Nothing decent is included. All the good stuff they charge you extra for even if you have full subscription
Cheapest organisers
Cheapest organisers, absolutely disgusting by adding ads in between shows or movies
Anything half decent worth watching you…
Anything half decent worth watching you need to pay for. The rest is 1994+ rubbish. Don’t waste your money.
So far so good , will see how long it stays
Had to make some changes in the house , move router to different rooms, try to
Get best possible internet speed , so far works everything fine , 4 k streaming is awesome
Disappointing and Not Worth the Price
I was planning to continue with Amazon Prime after the free trial, but the experience has been really disappointing. One of the main selling points was that it was ad-free, but now they’ve introduced ads unless you pay more for an ad-free option. On top of that, the content isn't worth the price—many of the films or shows you’d want to watch require additional payment. It’s frustrating to already be paying for a subscription and then be hit with more charges or interruptions. I expected a better experience and will definitely not be continuing with Prime.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



