A bunch of frauds...
A bunch of frauds...
Customer service is a joke and they don't know what they are talking about and might try to retract what they have said before.
The whole 3 volume saga started over two months ago when I tried to purchase their product. My attempt failed. First, the payment was successful and confirmed but then I received an email saying that their "system rejected it". (??) Support only suggested to try a different card, different email. Fine, but with a different email I was not eligible for a first-time buyer discount but whatever - I can swallow that. The second failed the same way despite a different payment method and email.
After a longer while, I decided to try yet again but I had moved to a different country and had to ship the item to Latvia. There was no Latvia in the shipping list, although there were the neighboring Lithuania, Estonia. The support said they had updated the shipping destinations and now there was supposed to be Latvia, too. I tried ordering and surprise - Latvia WAS on the list, however, the product was no longer available...
I asked, what happened, they said - oh sorry, try Amazon. But on Amazon their products have a different price tag + extra shipping + no discount. Alternative was to wait for a month, and they would update me when the stock returns. Never happened, had to find it out myself. And surely enough the problem continued - Latvia again was not on the shipping destination list.
Support assured me that it is.
It was not.
Support suggested I get a help from a family member to place the order :D
That's when I made a screen recording on two devices to demonstrate that what they are telling is a lie and Latvia is not on the list.
Then they stopped responding.
After a while, I decided to inquire about the situation, and now they're saying that they have removed Latvia because of shipping problems. (??) But maybe I can ship it to a different country.
No sorries, no we'll figure it out, no here's a solution.
Let's break it down. I can't use the discount that they promote because it was used for the first payment that they later rejected and it cannot be reused. I can't pay with my cards/Paypal because their system rejects it. I can't ship the product to my address because they haven't solved their shipping problems.
I do not know how much patience they think I have, but having been through their bllsht for over two months, I can confidently say that they have shown their true standard of quality. Now they can go stick their product where the sun don't shine.
