Alzashop Reviews 865

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Alza sells broken products, the "Good as new" products are a scam. This is the scenario, you buy something it's broken, you have two choices, return it or take warranty. Returning gives you the m... See more

Rated 1 out of 5 stars

I not just bought, but paid almost double price in Hungary for CC-9011210-WW case and CW-9060048-WW cooler at Alza.hu and now I cannot use them, because a $3 value part (CW-8960091) is missing and I... See more

Company replied

Rated 1 out of 5 stars

Terrible experience in CZ... I purchased a product "BOSE smart speaker 500" which was not working fine from day one. Despite of my many claims, still no resolution after 5 months, even with extended i... See more

Company replied

Rated 5 out of 5 stars

Instant shipment and delivery within few days although the package had to make its way from Czech republic to France. I don't know what else to comment except that ordering here just works and thats w... See more

1.6

Bad

TrustScore 1.5 out of 5

865 reviews

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Rated 5 out of 5 stars

Perfect

Perfect, payment by paypal, one of the best offer on net and fast delivery with tracking.
I recommand.

14 May 2018
Unprompted review
Rated 3 out of 5 stars

Order never delivered

I ordered a smartphone the 7 avril, i should have received it the 13. Today, it is the 23, but my order is in Germany since the 11 when i look at the GLS parcel tracking. I don't know if it is the fault of Alzashop or GLS, but none of them is able to tell me why i still not received it.
I called both GLS and Alzashop ans spent more than 20 euros due to this, but i'm still waiting. During the call, Alzashop told me tomorrow we will give me more informations, but it was 4 days ago ! Moreover, Alzashop responded to my mails in the beginning but now they ignore all. I finally told them i want a refund immediatly because i really need a new smartphone quickly, but they did not respond either.
I really wonder if i will receive it or if i will get back my money...

EDIT:
After this comment, Alzashop contacted me to offer me the refund. I received it today.
GLS was the problem, avoid them if you can.

23 April 2018
Unprompted review
Alzashop logo

Reply from Alzashop

Hello, Thank you for your review. We are sorry that your shopping experience was anything but a happy one. We are currently in the process of resolving your case and will get back to you shortly with more information. We would like to apologize for the delay. Best Regards, The Alza Team.

Rated 5 out of 5 stars

totalmente recomendables

The music team arrived very quickly and I was informed where I was at all times. I like serious stores and this one has been. Thank you very much for everything and I recommend you totally.

10 April 2018
Unprompted review
Rated 5 out of 5 stars

Excellent seller!

Excellent seller!
My order has been ready quickly
The expedition also arrived at my home on time.
I highly recommend, a very good quality of general service

28 March 2018
Unprompted review
Rated 1 out of 5 stars

second order via GLS Belgium

second order via GLS Belgium. never more! I was home, the courier did not wait for 3 minutes, I have a small child at home. Never GLS Belgium!

19 March 2018
Unprompted review
Alzashop logo

Reply from Alzashop

Hello, Thank you for your review. We are sorry that your shopping experience was anything but a happy one. Rest assured that we value all customer feedback and will review the situation with your orders to ensure that it does not happen again. Best Regards, The Alza Team.

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