Alza.cz Reviews 88

Never buy as a company. They only have 6 months warranty on washing machines if you buy as a company. We had to pay for service ourself. The service man was shocked since the washing machine had been opened by service before and had 6500 hours logged. We haven’t opened not had service on it before and there has not been 6500 hours since we bought it even if we would have run it 24/7. They clearly sold us a used washing machine as new. Customer service is of no help at all. We will file a report against Alza and never buy again.

They listed celebrations deluxe pin collection at a good price and a bunch of hours after making the order they switched the image and the title with a lower value deluxe pin collection of another expansion without any warning. If I wasn't looking I would have received an overpriced collection I didn't want. Beware of this seller

Not for the first time, I purchased an expensive item from Alza. I was stupid to do this. I did it because their offer was cheaper than their competitors. Beware: They do not take any responsibility for items they have sold and wrongly fitted. They refused to help when the expensive dishwasher I purchased from them was wrongly programmed. I have purchased many appliances in Prague over the last twenty years. In future; I will use Datart

Alza needs to understand that how they handle the warranty claim is part of the service. Also the service center they chose can affect their credibility.
In my case, they had my coffee machine for ~25 days and they brought it back same defect. When I complained - they said raise another case - another 30 days. Really?

I have ordered and returned an item. It was accepted and part of the price was refunded. So far, so good. The largest amount was supposed to go on my bank account and that is where it all started. The payment probably did not go through Alza's payment gate, since my bank does not have an evidence of the transfer ever made. Alza leaves the investigation all on me, although we are in the same situation (they think they've sent it, I did not receive it). All they provide is an output of their payment gate system, but they require a stamped letter from my bank to confirm "that their payment was never received" :) which costs more than the amount they are supposed to return. Ridiculous. Not mentioning the fact, that I had to describe the situation to their support almost 10x. Plus their payment dept. has sent me all the supporting evidence 3x already, without proper next steps outlined. I mean, frustration has reached another level. The above drags on from Jan, 31st until today, so 11 days and counting.

Service is fast. However they have a lot of weird sale where they put like 30% off, but the discounted price is actually the market price. They do a lot of shady things like that and their costumer care is poor so I rather shop elsewhere.

Alza has the fastest delivery in Prague. Love it. I ordered in the morning. I have it already delivered

The best store for electronics. Super fast shipping, easy returns and great prices. Also support works great. Love this store

Fast delivery, easy returns, can recommend.

the best eshop in czech republic. I have no complaints. Great customer support and fast delivery.

I ordered a gym bench to be delivered on Thursday, got an email that it would be delivered on Friday. Waited all day for it on Friday and nothing, not even a message saying they wouldn't deliver. It's now Saturday morning and I'm on the phone waiting for the last 10 minutes to speak to someone. The pity is I paid for the product upfront, I'll have to go to the store in person as contact seems to be impossible. Terrible service.

Checkout is useless. Encountered two bugs when i tried to order my stuff.
Also, wanted to order notebooks (paper) for school. It was impossible to find.
Alot of crapy items show up when you use the search function also.

In the Czech Republic, misleading advertising and failure to honor advertised delivery terms fall under:

Act No. 634/1992 Coll. on Consumer Protection

Civil Code (Act No. 89/2012 Coll.)

Under these laws, companies must not provide false or misleading information about key elements of a sale — including delivery times.
If a delivery timeframe was part of your decision to buy, and they didn’t meet it, you can demand compensation or even withdraw from the contract.

Alza.cz stated for my order "Order by midnight, ready in the AlzaBox in the morning!
We guarantee a specific delivery speed to AlzaBoxes for selected products in each region, as indicated by the colour label. And with AlzaPlus+, delivery to an AlzaBox is free."

My order met these conditions but was not honored.

These guys are a nightmare, we were ordering 280K yearly from them in various things. And the management sold us on some leasing devices saying its better than buying, fine we did it, then the issues started. They could not automatically deduct from our cards the payments they had to have bank transfer inmagine in todays day and age bank transfer, so we had not employees that did this, we had to bring in an external person to pay out invoices on alza every month, but that was not good enough as every 14 days they will send it to a debt collector because god help if they have no auto payments, no 30 day payment time for montly processing.

We cancelled everything and Amazon signed a contract as they expand in SK and CZ more, trought Nivy tower we spread the message of Amazon and its great we get a referral from amazon and customers get a better service, what a breath of fresh air. Enjoy your debt collectors 20 euros, desperate company, the harassment was crazy. So happy to be done with ALZA.

I am writing to share my deeply frustrating warranty experience with Alza.cz to warn potential customers.

I purchased an Arctic Liquid Freezer II cooler (Order Number: [463788979]) from Alza.cz.

The product failed within the warranty period. I contacted Arctic's official RMA service, who were very responsive.

After diagnostics, Arctic's official support confirmed in writing (email) that the cooler had an "irreparable manufacturing defect."

With this official confirmation, I contacted Alza.cz to request a refund, as is my right under EU consumer law.

Alza.cz refused my claim. They are demanding a physical "official document with a stamp and signature," despite knowing that the manufacturer's official confirmation is a verifiable corporate email. The manufacturer cannot provide a document in this archaic format.

Alza.cz is using a bureaucratic technicality to avoid their legal responsibility. They are knowingly creating an impossible hurdle for the customer. While the manufacturer (Arctic) ultimately offered me a solution, the behavior of Alza.cz was obstructive and, in my opinion, deceptive.

Be very careful when dealing with Alza's warranty claims. Their process seems designed to make you give up. I have all the email correspondence to prove these facts.

Everything

They are the most reliable company Ive buyed stuff from. Customer service is very reachable, delivery fast. I myself had some problems and took longer to solve than I wished for with product reimbursment but that stuff happens and I think competition would do much worse.

After more than 2 years as a loyal customer and premium subscriber, I can honestly say that Alza.cz is probably the best online and offline shop I've ever used. It's truly Czechia's Amazon, and in all this time, I haven't had a single disappointment.

What really sets Alza apart is their superb customer service. They don't just process your requests - they genuinely care about their clients. Their premium subscription has been worth every penny for a regular user of their shop.

The speed of their service is absolutely incredible, especially their collections even on weekends. I can't tell you how many times this has saved me when I needed something urgently. Their weekend operations run just as smoothly as weekdays, which is rare to find anywhere.

Having access to their widely available pickup boxes 24/7 means I can collect my orders whenever it's convenient. The "Order by midnight, receive in the morning" service is fantastic - I've literally ordered something on Saturday night and picked it up Sunday morning. The convenience is unmatched.

When I've needed to return anything, their refund process has been remarkably smooth and fast. No bureaucratic delays or unnecessary complications - they handle everything professionally and get it sorted quickly.

Recently, I had an issue with my Nothing earbuds where one of the pods stopped working properly. I was prepared for the usual warranty runaround that most companies put you through. Instead, Alza completely exceeded my expectations. Within just 10 days, they sent me a brand new set - not a repair or refurbished unit, but completely new earbuds. This level of warranty service is something you just don't see anymore.

Their physical stores are equally impressive. The staff is incredibly friendly, helpful, and always smiling. What's been particularly valuable for me is that all their agents speak English, which makes everything so much easier. The speed of service in-store matches their online excellence - you're in and out quickly without any hassle.

After using countless online retailers over the years, I can confidently say that Alza operates at the same level as Amazon. Their logistics, customer service responsiveness, and innovative solutions are truly world-class.

In a world where people are quick to post negative reviews and complaints, I felt it was important to recognize truly exceptional service when you experience it. Alza has earned this praise through consistent excellence over my entire experience with them. If you're shopping in Czechia, whether online or in their stores, honestly look nowhere else. They've set the bar incredibly high, and I can't imagine shopping anywhere else now.

I've consistently had outstanding experiences with Alza.cz, and I can't recommend them highly enough. They truly excel in every aspect of their service, making them my go-to online retailer.

First and foremost, their delivery is incredibly fast and reliable. I'm always impressed by how quickly my orders arrive, often much sooner than expected. This efficiency is a massive plus, especially when you need something urgently.

Beyond just speed, their customer support is top-notch. Any time I've had a question or needed assistance, their team has been incredibly responsive, helpful, and professional. It's refreshing to encounter such dedicated support.

But what truly sets Alza.cz apart is their immediate product availability. It's a huge advantage that they nearly always have the items I'm looking for readily in stock. This eliminates the frustration of long waiting times and ensures you can get what you need without delay.

Overall, Alza.cz consistently delivers a seamless and satisfying shopping experience. If you're looking for a retailer with great delivery, fantastic support, and products immediately available, look no further!