AlunoTec Reviews 114

Fantastic experience from start to finish. Quality of their pergola is first class and the whole process of ordering to receiving the goods and installation went seamlessly well. I would fully recommend using AlunoTec as they offer a very professional and personal service

Customer service is very good and the tech staff very knowledgeable it’s also very quick solving any problems pergola very good and well built
Would recommend to anyone interested in buying

I ordered a 2.5m x 3.5 aluminum pergola with motorized louvers, LED lighting, and custom wall panels from Alunotec, and the experience was excellent from start to finish. They provided a detailed quote very quickly, offered fair and competitive pricing, and handled the entire DDP process, including shipping and importation into Canada, with zero issues.

The pergola arrived exactly on schedule, very well packaged with every panel individually wrapped in plastic and bubble wrap. The quality exceeded my expectations as all components were solid, precisely fabricated, and finished beautifully. It took three people about 12 hours to install, and everything fit perfectly with clear labeling and all hardware included.

Alunotec also made a few custom changes to the wall panels at my request, and they handled those adjustments quickly and without complication. Overall, I’m extremely happy with the product and experience. Highly recommend Alunotec considering a premium aluminum pergola. Great value, great service, and a company that delivers exactly what they promise.

Communication is great, and the product is of very great quality! Scoot has been a rockstar! 👏

From start to finish, my experience with Alunotec has been absolutely amazing. The aluminum pergola I ordered exceeded all expectations — the design is sleek, modern, and of top-notch quality. Shipping was smooth and efficient, with everything arriving well-packaged and on time.

What truly sets Alunotec apart is their excellent customer service and communication. The team was incredibly responsive and helpful throughout the entire process, quickly addressing any questions or concerns I had. Even when small troubleshooting issues came up, they handled everything professionally and efficiently.

A special thank you to Leebit and Annie, who went above and beyond to ensure everything went perfectly — their dedication and attention to detail made the entire experience stress-free and enjoyable.

I couldn’t be happier with both the product and the service. Highly recommend Alunotec to anyone considering an aluminum pergola — you won’t be disappointed!

Carol and the Alunotec team were very easy to work with. Always thoughtful in their answers and worked hard to clear up confusion during the construction process.

The pergola itself is very well made and looks very sleek. You can really customize every last detail to your liking. I especially like the solidness and utility of the louvered blind sliding doors and the roof.

Everything worked perfectly. Friendly helpful service. Wery quick reactions Detailed infos during the whole process. I ám 100 percent satisfied.

5 star service and exceptional quality.
We absolutely love the product and the built quality is just top-notch. Given this is a customized product imported overseas, the team worked very closely with us in very step of the order — design, shipping, installation and after-installation care. I would absolutely recommend to anyone interested in the pergola.

We are so glad that we chose to go with Alunotec for our recent custom pergola purchase, and we couldn’t be happier with the end result. Everyone who has seen the finished structure has been extremely impressed by its modern look, sturdy build quality, and smart design. For prospective customers, rest assured, this is a top-notch product from a highly reputable company as evident by the many positive online reviews. The entire sales experience from initial contact to final delivery, was incredibly smooth and efficient. Much of the credit goes to the superb team of Ms. Katrina Wu, who was our sales contact, and Ms. Annie Qiu, who handled the shipping and delivery logistics. We greatly appreciated how they always kept us informed and how all our questions and concerns were promptly answered every single time. Thank you to you both for making the whole process super easy and unbelievably stress-free! You are without a doubt the best brand ambassadors for the company!

The shipping transit time to California was a little less than 3 weeks, and a few days more passed for the shipment to be then delivered. Everything arrived well packaged in sturdy wood crates and with no missing items! It should be mentioned that a forklift is required at the delivery site to unload the crates, and this is the responsibility of the customer.

Great buying experience with AlunoTec. They helped me with the design, customer support was amazing, delivery process was smooth all the way to Canada and everything was well packaged. Putting it together was not an easy task but the end result is just amazing. Would recommend AlunoTec to everyone. Doreen and Annie did an amazing job of making sure that I was happy with the process and the end result. Just amazing from A to Z. Thank You

Alunotec is a great company to deal with. From design to installation, I was able to communicate with the right team throughout the design stage. I didn’t order the standard four column pergola, instead I have the pergola installed on my second floor balcony with one side mounted to the wall. The support I received was very helpful. Their engineering team is very knowledgeable and answered my questions promptly. The pergola was well packed with clear instructions. Installation was very smooth thanks to the precise fabricated parts, everything fits just like the drawings. The finish of the pergola seems to be high quality and the materials are durable. I would recommend anyone who would like to build a custom pergola from Alunotec.

Excellent customer service. Their team worked with me patiently to customize my pergola. The entire process was seamless. The product is of great quality and was delivered on schedule. The customer service team followed up with me post delivery to ensure my satisfaction.

The Alunotec team was always prompt with their replies and extremely helpful throughout the process. They assisted with installation questions, product settings, and overall usability, making everything smooth and hassle-free. The quality of the product is excellent, and our family is really enjoying the new addition to our home. Highly recommend Alunotec for both their product quality and outstanding customer service!

We recently installed an AlunoTec pergola with motorized aluminum louvers, motorized screens, and integrated LED lights, and it has completely transformed our backyard. The team, particularly Ivan and Scott, were fantastic to work with and they continue to support us with programming questions even after the project was completed and paid for.

The pergola itself is stunning. It feels like we’ve turned our backyard into a year-round resort. Because each bay of louvers and each screen can be controlled independently, everyone in our family can enjoy it, whether that’s full sun, complete shade, or something in between. Those of us with fair skin finally enjoy sitting outside just as much as the sun-seekers!! We stay dry when it rains, cool when it’s hot, and the integrated LED lighting creates the perfect atmosphere at night.

The quality and fit are exceptional. Our system was custom-sized to our space, and the team even adjusted the blade height to work around our roof overhang. Every detail feels solid and well-thought-out, including the instructions, which were clear and easy to follow.

This pergola has exceeded our expectations. It’s beautiful, practical, and has elevated how we enjoy our backyard. I highly recommend both the product and the people behind it.

I have had a great customer experience with Alec and Scott who has been my contact point. I’ve purchased two Pergola and Scott’s customer service skills is timeliness and attention to detail has been excellent. The Pergola when delivered have been in wood pallets packed so well no damage Has been made during shipping. All the Pergola had lights, heaters, fans, and shades, which all have worked very well. I strongly recommend this company and his products.

Fantastic product, really happy with the build quality and design. Will actually buy a second unit
Definitely go with the motorised option and led lights

Reliable, responsive, and excellent quality.
Quality pergola.
Excellent communication, they respond very quickly to all questions, even on weekends. Clear quote, all inclusive, including customs fees and delivery.
Customized plan, photos during manufacturing with product measurements.
Photos of the packaging and pallet before shipping.
Continuous monitoring.

From the first time I got in contact with alunotec it’s been amazing. All the questions I asked were answered by Fannie her response time was excellent . If she was not sure she would tell me she would have to find out.( which she did). The ordering was made easy by Fannie she’s a credit to her company.when the pergola was delivered I couldn’t believe how well it was packed the quality of the pergola was way above my expectations. The installation instructions were easy to follow and it looks amazing so pleased I bought this from alunotec and I would definitely recommend.PS:- Thanks FANNIE

Great product, flexuble production solutions, great customer service, they offer always an alternative solution, if you do not have the exact solution.

I ordered a custom motorized louvered pergola from AlunoTec, and the experience has been excellent from start to finish. Leebit, my sales rep, guided me through everything—material selection, custom dimensions, design renderings, and even final installation diagrams. Communication was always clear, and she quickly resolved the one small color mismatch during production. It’s clear that a skilled team of designers, engineers, and customer support staff worked behind the scenes to make the whole process seamless.

Production took about a month, with regular updates, photos, and videos of the finished product. Shipping to the U.S. took another month, and when it arrived, I was impressed by how carefully it was packaged. The pergola was shipped in three long wooden crates (about 20 feet each), and every piece was perfectly packed—no scratches or damage at all. The material quality was outstanding and the detailed instructions made assembly straightforward.

Assembly required a few people due to the heavy beams, but the design made it simple to put together. Any installation questions I had were answered right away, and when one electrical module didn’t work, a free replacement was shipped immediately.

Now that it’s installed, the pergola has completely transformed my outdoor space. It’s sleek, solid, and loaded with features—remote and app control, lights, heaters, fans, motorized blinds, and even a rain sensor that automatically closes the louvers when it rains. Friends and family are amazed by the quality, and I use the space almost every day.

I highly recommend AlunoTec and especially Leebit for anyone looking for a custom pergola. Great product, great service, and truly worth the investment.