Altur Reviews 109

As of yet, I’m very annoyed. I bought 3 products a month ago and just 2 of them arrived. That’s fine… but I’ve contacted customer service almost a week ago and have been ignored so far. Please correct this and I’ll change this review.

Unfortunately I didn't visit this site before I ordered and sadly it looks like what everyone is saying is true. Despite their very nice insta, it seems Altur is basically a fake brand. I ordered three items about three weeks ago. Two have so far arrived, separately from each other, in budget packaging and looking very cheap and cheerful. The third has not yet showed up, but may arrive in a week or so. Not the experience I was hoping for.

I ordered an item over a month ago and the tracking still says it’s in China (they cover up that’s it’s coming from there when you place the order). I’ve sent three messages over the last week to customer service and have had no response. They either don’t monitor their email or this is a scam.

Ordered two items and none of them arrived. Tried to contact them, but no feedback received.

I ordered two things and just the cheaper one arrived...nobody got back to me. Will never order here again!!

Cheap chinese Sexshop material. SCAM. only positive thing, we had a good laught trying to wear it :)

It took a long time but finally arrived.
Perfect size, Good material!

After reading all the reviews I guess I was just lucky one .. I ordered 2 things from altur.co and both of them arrived (2 separate orders) (Ireland). I waited about two weeks for delivery. Quality of fabrics and materials used is first class. Items I purchased looks better in real than on pictures. Very happy with purchase and in my opinion it’s worth risking but the choice is yours

I made a purchase 1 year ago and I never got my order complete, lousy page 🤮🤮🤮

Never arrived. Since 13 Months I try to get my money back or simply get what I ordered...nothing!

It's 2023 now, and I still didn't get my purchase or money back.

I placed an order, never received confirmation or my items! I have been trying to get my money back for SO LONG. I'm not in a good place financially right now and I really need every dollar. They scammed me and now whenever I try to contact them they ignore me. I even submitted tickets at their request and they ignore those. I've been patient for so long but they do not care!

Ordered something 5 months ago and received an order confirmation right away, but never received a shipping update or an answer to my complaint mail asking for a refund or update...

Don't expect to receive my money or any product at this point.

I ordered an item on July 13th and it has not arrived yet. Filling the user form on their website did not get me any answer on the status of my delivery.
I am now trying to cancel my order.
Getting into contact with them directly they replied back saying sorry and that I should fill the form.
All that time they are keeping my money.

This is fraud.

This company doesn’t even deserve one star! I ordered a piece of clothing from them on the 27/11/2018 and to this day I have not received it. I bought my item through a Facebook ad and paid $80 for it and I tried emailing them to follow up on my order but received nothing.

I bought 2 products on may 5th, I got one of them a week ago and the other one I’m still waiting , I contacted them and still no answer . I Don’t recommend this at all .

I ordered on April 25th and paid "Express" shipping. One of the items arrived in mid-June. I looked at it and it was very similar, but definitely not the item that they sold me. After trying it once it started to loose threads here and there. The second item has not arrived after two months. I keep wondering what was express about the shipping. When I ordered, I was unaware that this was an Asian store. That in itself is not necessarily bad, but my experience with such stores is not generally positive. One item was shipped from Singapore and the other from China. I don't know if I'll get the second item or if it will be the item purchased or a cheap imitation (like the one that arrived). This is really my fault. I usually look at company reviews before buying, but I completely forgot with this company. The cheap turned out to be expensive.

Order # 410388

i had been following them for so long on instagram!package didnt arrive and they always asked me to fill in the order support form.what a cheat.
What you could do: apply at the bank to question the transaction and get your money back.go to police to report the scam.

It’s a fraud!!! They sent me faulty products from china, poor quality and I cannot exchange them as they ignore all my e-mails + I haven’t received a product I payed for. The worst ordering experience!!! Do not buy from them!!!

I ordered $100 worth of items from them in Feb 2020. I gave them two weeks past the delivery date due to the COVID-19, then contacted them. They directed me to a link to fill out a form in which I filled out two times already with no response. I understand that COVID-19 may be affecting shipping but at least refund my money if they are not able to send me the items I paid for. This website is a scam. Zero stars for them.

It´s really really really bad. The products supposedly arrived yesterday and they didn´t, my boyfriend and I bought the collar and the leash with some tights, the number of the order is 398398.

First of all the prize was off, since we had to pay more than we calculated just because. It seems that they rised the prize for us to pay more. I asked in an email and their excuse was that the prize 'changes' just because. It wasn´t really big deals since we just paid 31,94 USD.

Moving on, I read all this comments and we got scared since it seemed that nobody received what they bought, but we held on the faith of the products arriving. I searched for the origin of the products and they are from... (drum roll please) ALIEXPRESS!!! YAY I JUST BOUGHT SOMETHING THAT WAS SUPPOSED TO HAVE THE QUALITY THAT YOU PAY FOR.. ejem ejem hand-made ejem ejem

SPOILER ALERT: You, my friend, are buying from a chinese cheap a$$ store.

It's been forty seven days and the packaged supposedly arrived yesterday, as you can tell by this review it didn´t arrive at all. I asked if this could be a mistake (suprinsingly they answered all the emails that I sent, except for one in which I ask if it IS going to arrive) and guess what they said.. YES, IT IS, and they blamed my shipping national company (Correos).

To this point of the story all we want is our money back, even though it´s just 32 USD, Trust me I will fight this 6itches until I get my money back 'cause there´s no way they're keeping it. Oh yeah, I'm also reporting them from Paypal, their own instagram account and telling every innocent soul to not buy from this sad-excuse-of-a-handmade-store.

My conclussion: Don´t buy from Altur, it´s a freud and, of course, NOT WORTH THE SWEAT. You will not receive it and if you do, the quality is a real cheap one

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