Altcointrader Reviews 

169
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

I am wring this review as a happy and satisfied client of Altcoin trader I am wring this review as a happy and satisfied client of Altcoin trader. Not once did i have a query that was never resolved... See more

Company replied

Rated 4 out of 5 stars

The support from the AltCoin team was immaculate, to be specific, Shakirah is a Queen and the rest of the team should treat her like one. She helped me nice and slow and made sure I got to the end ha... See more

Company replied

Rated 5 out of 5 stars

Good Day. I blocked my account from 3 unsuccessful attempts and I was panicking. I wrote an email immediately and the support team opened a ticket for me immediately. Within 2 hours my matter was reso... See more

Company replied

Rated 1 out of 5 stars

I have been trying to make a withdrawal for months now. Opened multiple tickets for assistance to no resolve. They ask you to answer silly questions then close the ticket without successfully assistin... See more

Company details

  1. Cryptocurrency Service

Written by the company

Secure easy crypto trading... for support queries please email support@altcointrader.co.za


Contact info

You should know

3.7

Average

TrustScore 3.5 out of 5

169 reviews

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No recent history of asking for reviews

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3.7

All reviews

(169)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After I sent my FICA document my…

After I sent my FICA document my account was verified the next day without any issue or delay.

15 January 2024
Unprompted review
Altcointrader logo

Reply from Altcointrader

Hi Fred,

Thank you for your review, we are happy to hear that your account was verified swiftly.

Kind regards AltCoinTrader Social Media Team

Rated 1 out of 5 stars

Bottom line scam

Bottom line scam. They are holding my R1million and after several attempts to get my money, I just came to the painful realization that it's been one big scam. Don't sit with an egg on your face like me. This company is fraudulent please stay far away from them. Once your money gets in, it's no longer going out

31 January 2024
Unprompted review
Rated 2 out of 5 stars

My account is blocked

My account is blocked, and I have send supporting documents.

I can't use my AltcoinTrader.

9 January 2024
Unprompted review
Altcointrader logo

Reply from Altcointrader

Hi Hombisa Bambelo,

We are sorry to hear about your experience. Kindly note that we have responded to your email in regard to your documents. Please provide us with the necessary documents as requested in our email communication so that we may assist in resolving your query.

Kind regards AltCoinTrader Social Media Team

Rated 5 out of 5 stars

I would recommend this platform toe any…

I would recommend this platform toe any one

5 January 2024
Unprompted review
Altcointrader logo

Reply from Altcointrader

Hi Zandre,

Thank you for your review. We greatly appreciate the time taken to review us. We are happy to hear that you would recommend AltCoinTrader.

Kind regards AltCoinTrader Social Media Team

Rated 5 out of 5 stars

I had an issue with my account

I had an issue with my account , send a mail to support and it was resolved within 30 minutes.

3 January 2024
Unprompted review
Altcointrader logo

Reply from Altcointrader

Hi Quen,

Thank you for taking the time to leave us a review. We are glad to hear that your query was resolved swiftly.

Kind regards AltCoinTrader Social Media Team

Rated 5 out of 5 stars

Altcointrader

Best Exchange in South Africa. Good variety, great service, Easy to use, NO B.S!!!

24 December 2023
Unprompted review
Altcointrader logo

Reply from Altcointrader

Hi Laurika,

Thank you for taking the time to leave us a review. We are glad to hear that you enjoy our service.

Kind regards AltCoinTrader Social Media Team

Rated 4 out of 5 stars

Amazing Security

@AltCoinTtarder is the best trading platform in South Africa. The security is amazing.

30 November 2023
Unprompted review
Altcointrader logo

Reply from Altcointrader

Hi BassieMol,

Thank you for your review and kind words. They are greatly appreciated and will be passed on to the team.

Kind regards AltCoinTrader Social Media Team

Rated 5 out of 5 stars

The best of the best

The best of the best. This exchange is one of the best i ever used. Am giving it 5 stars. Been using it since 2019,have never been disappointed.

Quick & fast withdrawals and funding.

21 December 2023
Unprompted review
Altcointrader logo

Reply from Altcointrader

Hi Mpho,

Thank you for taking the time to leave us a review. We are happy to hear that you have had a good experience with AltCoinTrader and enjoy using the platform.

Kind regards AltCoinTrader Social Media Team

Rated 5 out of 5 stars

My time with AltCoinTrader

Been trading on this platform for about a year now. My experience has been a good one, I have had a couple of failed withdrawals and it has been sorted out almost immediately from time of tickets being logged to the time the money re-entered my account. Support staff are always friendly.

13 December 2023
Unprompted review
Altcointrader logo

Reply from Altcointrader

Hi Zacharias,

Thank you for taking the time to leave us a review. We appreciate your feedback and are happy to hear that you have had a good experience with AltCoinTrader.

Kind regards AltCoinTrader Social Media Team

Rated 5 out of 5 stars

I am not very technical but i love…

I am not very technical but i love crypto. I am not able to stake my own crypto on the blockchain so i really love how Altcointrader lets me do this with good rates and no lock-in periods.

11 December 2023
Unprompted review
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Reply from Altcointrader

Hi Daniel,

Thank you for taking the time to leave us a review, we are happy to know that you enjoy our EasySave feature.

Kind regards AltCoinTrader Social Media Team

Rated 5 out of 5 stars

Easy to use

Had a bit of a slow start, but now that I understand how to buy and withdraw it is easy to use and navigate around the platform.

12 December 2023
Unprompted review
Altcointrader logo

Reply from Altcointrader

Hi Lyn-Marie,

Thank you for your review, we are glad to hear that you understand how the platform works. If you have more questions on how to navigate around the platform, please visit our Help Centre https://altcointrader.zendesk.com/hc/en-gb

Kind regards AltCoinTrader Social Media Team

Rated 3 out of 5 stars

I have been entering my 2FA code from…

I have been entering my 2FA code from my authenticator over and over but it does not take it as a result i cannot login, what is the cause of this and how can i fix it

5 December 2023
Unprompted review
Altcointrader logo

Reply from Altcointrader

Hi Kuhle,

We have noticed that you have logged a ticket with our support team regarding this matter. It seems you might have missed the response from our support team.

As your 2FA is not responding, kindly try clearing all cache, cookies, and other temporary data.

If you are experiencing issues with 2FA on your Apple device, please refer to the following link for further guidance on resolving this matter.
https://altcointrader.zendesk.com/hc/en-gb/articles/4401919246738-My-2FA-is-not-working-on-my-Apple-device-


If you are encountering difficulties with 2FA on your Android device, kindly visit the following link to obtain additional information on how to resolve the issue.
https://altcointrader.zendesk.com/hc/en-gb/articles/360007300779-My-2FA-is-not-working-on-my-Android-device-

Kind regards AltCoinTrader Social Media Team

Rated 1 out of 5 stars

ALTCONTRADER SCAMS

I've been using this site to exchange currency for the past 6 years ,on the 13/05/2023 I was charged 50% just to make a withdrawal and their explanation is,temporary increase in BTC withdrawal. I've tried contacting them or speaking to someone who can explain why but it didn't help ,just imagine putting R2000 in their account but when you withdraw you R1000, their explanation on mail is As a result of network congestion, we have had to temporarily increase our bitcoin withdrawal fee. As the network dynamics shift we will look to reduce this when possible. Unfortunately, network congestion is outside of the control of AltCoinTrader. The withdrawal fees have been increased to ensure that transactions are pro

13 May 2023
Unprompted review
Altcointrader logo

Reply from Altcointrader

Dear Bernadette

We are sorry to hear about your experience.

Kind regards AltCoinTrader Social Media Team

Rated 2 out of 5 stars

Withdrawals not reflected

I made a withdrawal Wednesday instant withdrawal and today is Monday still haven’t received my funds .instant normally takes few hours to reflect . I have write to support no response still and I’m not the only one experiencing that all. I’m angry since they used to be awesome now not sure

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Oldest and Safest Crypto exchange in South Africa

I've been using altcointrader.co.za for more than 7 years ,they kept on improving and introducing new safe altcoins to invest in. Never in my past 7 years had any problem with the platform even when crypto was facing some serious turmoil globally, the platform stood firm. This is one of the oldest safest crypto exchange in South Africa i would highly recommend it at any given time.

27 April 2023
Unprompted review
Altcointrader logo

Reply from Altcointrader

Dear Glen

Thank you for your kind words. They are greatly appreciated and will be passed on to the team.

Kind regards AltCoinTrader Social Media Team

Rated 1 out of 5 stars

2018 i opened an account with Altcoin…

2018 i opened an account with Altcoin Trader when i was just learning about these crypto things. i decided to make an investment. I deposited money into my altcoin trader account and when i tried to make a withdrawal it said my account was reported for fraud which i believe they were just taking chances. I contacted support and i was asked to send proof of funds which i did send to them and i later received an email from their support to say the matter was closed. Indeed it was because i went on to deposit more money and everything seemed ok. i then bought Crypto and kept in in holding and now today when i logged into my Altcoin Trader account, i didn't find any balance, i contacted their support and they referenced the hold of 2018, i then replied to tell them that hold was long removed because i had verified the funds and everything was fine and i even made a further deposit which i used to buy the crypto i was holding. They replied and send they refunded my crypto balance to the depositor, what a joke because i personally made the deposit and i had sent them the deposit receipts. these people blocked my account the moment i raised this issue, this is clear stealing and i have proof of every exchange, every deposit and conclusion to the "Fraud case" as they alleged that was settled by them. I will take this matter as far as possible and i don't care what i lose in the process, but i will make sure these crooked platforms don't steal a cent from people who think they are investing their hard earned monies. This has to stop. And i thought these people were genuine. Please don't make the same mistake i did trusting them

18 April 2023
Unprompted review
Rated 1 out of 5 stars

Becareful of Altcointrader exchange…

Becareful of Altcointrader exchange ****ming clients

Its been more than 12 months since Altcointrader , a crypto currency exchanger locked my account without any valid reasons and what is worst is they locked the account with my funds in it.

Imagine if you have your life savi gs or emergency funds in this exchanges and suddenly your àccount is blocked without a reason.

This gives cryptocurrency a bad name since this centralised exchanges can take all your money and tell you theres nothing they can do.

All i want is to withdraw my hard earn cash but the support team keeps saying theres nothing i can do meaning someone from altcointrader exchange stole my money.

Becareful of this decentralized exchanges and **** Altcointrader.As soon as you have alot of money in the exchange they lock your account and tell you that theres nothing you can do.

Its sad to lose hard earn money to a company like Altcointrader.

5 April 2022
Unprompted review
Rated 1 out of 5 stars

AltCoinTraders Scam

AltCoinTraders, Poloniex and BioWalletStore....this is all a group with their own websites and Twitter pages........recent scam is operational in name of BioWallet they ask for funds to remove limit and never removes it.

27 February 2023
Unprompted review

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