Alpine Funded 

Reply from Alpine Funded

Mar 31, 2026

Dear Aron,

Thank you for sharing your thoughts on our account structures and payout terms. We are sorry to hear that our current model does not align with your expectations for your trading journey.

At Alpine Funded, we strive to create a sustainable environment for all our traders, and our rules are designed to balance risk while providing significant capital opportunities. We understand that every trader has different preferences when it comes to payout milestones and account rules, and we appreciate you highlighting what matters most to you.

If you have any specific questions or if there is anything our team can do to assist you further, please feel free to reach out to our support team directly. We are always happy to listen to our community as we continue to refine our services.

Best regards,
Alpine Funded Team

Reply from Alpine Funded

Mar 31, 2026

Dear Muhammed,

We are a bit surprised to see this 1-star review, as our internal records show that your inquiry has already been fully addressed to your satisfaction.

According to our support logs, following your initial message, our team provided the assistance you required. You concluded the conversation by stating: "Thank you so much for your support. If anything requires further, I will let you know."

As you confirmed that your questions were answered and even thanked our team for the support provided, we kindly ask if you would consider updating this review. A 1-star rating for "unanswered questions" does not reflect the successful resolution and the positive conclusion of our interaction.

We remain available 24/7 should you need any further assistance in the future.

Best regards,
Alpine Funded Support Team

Reply from Alpine Funded

Mar 31, 2026

Dear Simon,

We take all feedback seriously, but we must address the fact that your review contains no specific details, Order ID, or description of a genuine trading experience with Alpine Funded.

1. Transparent Entry Models:
We offer a variety of entry models (2-Phase and Instant Funded) to suit different trading styles. All rules, profit targets, and drawdown limits for these models are clearly displayed on our website and in our FAQ before any purchase is made.

2. Competitive Payout Terms:
Our payout terms are among the most consistent in the industry. We process payouts every Thursday for eligible accounts. We also offer an "On-Demand Payout" add-on for Base Camp Accounts at checkout for traders who wish to access their profits even faster.

3. Verification:
We have conducted a search of our database and cannot identify a customer associated with your profile name. We have officially requested identification from you via the Trustpilot platform to verify your account status, but you have not yet responded.

If you are a genuine customer with a specific concern regarding a trade or a payout, we invite you to identify yourself and contact our support team. Otherwise, we must conclude that this review is not based on a real experience.

Best regards,
Alpine Funded Team

Reply from Alpine Funded

Updated Mar 31, 2026

Dear Mazrek,

We understand that a rule breach can be frustrating, but we must address the inaccuracies in your review regarding our 3-Phase challenge and your specific account history.

1. The Reality of Your Success:
Your claim that "no trader can pass it" is directly contradicted by your own performance. Our records show you successfully passed Phase 1 and reached Level 2 of the challenge. This proves our objectives are achievable for disciplined traders.

2. The Daily Drawdown Breach:
The closure of your account was a black-and-white technical breach of the risk parameters. On your Level 2 account, your daily equity dropped to -3.43%, exceeding the allowed 3% Daily Drawdown limit. These safety protocols are a standard requirement in professional proprietary trading to protect the firm's capital.

3. Payout Structure and "On-Demand" Add-on on Base Camp Accounts:
Regarding your comments on payouts, our structure is fully transparent. You mentioned wanting a payout at Level 1; however, as clearly described on our website and in our FAQ, a Level 1 payout is only available if you purchase the "On-Demand Payout" Add-on at checkout. Without this add-on, payouts are distributed upon reaching the 3rd level.

4. Weekly Payouts (Every Thursday):
To correct your claim about a 2-week wait: Alpine Funded processes payouts every Thursday for Base Camp Accounts. We do not make traders wait for 14 days; we maintain a consistent weekly schedule to ensure our successful traders receive their profits promptly.

We congratulate you on reaching Level 2 and encourage you to review the risk management tools on your dashboard to help stay within the 3% limit in the future.

Best regards,
Alpine Funded Team

Reply from Alpine Funded

Mar 31, 2026

Dear Julia,

We must clarify the technical reasons for your account closure, as our records provide a clear, timestamped explanation that contradicts the claim of an arbitrary closure.

1. The Specific Violation:
Your account was not closed because you were "reading the news," but because you opened a new position during a high-impact restricted window. According to our Terms and Conditions for Standard Accounts, trading is restricted 5 minutes before and 5 minutes after major economic releases.

2. The Data:
News Event: Core PPI m/m (High Impact)
Event Time: March 18, 2026 – 13:30 GMT+1
Your Trade Time: March 18, 2026 – 13:25:42 GMT+1

The Breach: You opened your position exactly 4 minutes and 18 seconds before the news release, placing it directly inside the prohibited 5-minute window.

3. Choosing the Right Account:
We offer different account types to suit different strategies. If your strategy relies on trading during high-impact news events, we highly recommend our Swing Account. On a Swing Account, news trading is fully allowed, giving you the flexibility you need. However, on a Standard Account, these safety protocols are black-and-white and must be respected to protect the firm's capital from extreme slippage.

Being "in the black" at the time of a rule violation does not grant an exemption from the contractual risk parameters you agreed to at signup. We encourage all traders to select the account type that best fits their specific trading style.

Best regards,
Alpine Funded Team