Been with Alpha Capital for a couple years now and I gotta say the support is genuinely good, not the copy-paste kind of replies you usually get. I messaged them a bunch of times over the years with r... See more
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I have found Alpha Capital group to have great customer service. They reply within an hour of emailing support and also on live chat. I had an issue with Rise for payments but ACG were able to resol... See more
i've found that it's really quick and simple to get answers and connect to official staff of the company, i asked a question in there website chat window, and Umar answered my questions quickly and wi... See more
I had a conversation with their chat support and Mohit guy is such a great person,He gave me solution to my problem .i request alpha capital to give him a promotion he has done a great job. I wish i c... See more
Company details
Written by the company
Alpha Capital Group is a proprietary trading company set up for traders, by traders! We are looking for profitable traders who can demonstrate an ability to react to the markets, manage risk and be consistent with their trading strategy.
Contact info
10 Lower Thames Street, EC3R 6AF, London, United Kingdom
- support@alphacapitalgroup.uk
- alphacapitalgroup.uk
Breach of guidelines
Following up my last review here…
Following up my last review here regarding termination of my account and all services with Alpha Capital Group.
So the risk team responded on my email with another lies. They sent me a report where it shows the other accounts I was apparently part of. But I can see straight away they have wrong informations because under my account it says 'funded' but the account was in phase 2 and I only passed phase 1. So there you go, they won't admit their mistake even I pointed that out. They don't care that they are accusing people of something what is not true. Well at least I got one payout from them from my previous 10k for $40 which I then lost because I didn't know that I need to leave a buffer when I'm requesting payout because apparently the max trailing stop loss never reset. So when payout done I started trading again on it and I had only $200 max drawdown. I hope you guys find my review helpful with decisions you make regarding this prop firm. Like I said previously I had no issues with Alpha until now. So something is definitely going on with them, just be careful.
Very positive experience with Alpha Capital
The team has been responsive and professional throughout. I was particularly impressed when I was contacted for a verification interview by Mr. Usman, who made the process clear and straightforward. He confirmed that I was indeed the one operating the account, and the whole experience felt respectful and efficient, not intrusive at all.
The platform (website and MT5 server) is easy to navigate and I've had no technical issues. Everything I need to trade is accessible without problem.
I requested a withdrawal and it was processed without any problems. The payout arrived on time and the amount was exactly what I expected.
Overall, my experience with Alpha Capital has been smooth and trustworthy. I'd recommend them to anyone looking for a reliable platform.
Denied 14k Payout
I only give two stars because they have in fact given me payouts. My recent experience has been one star. To keep it simple I requested a 14k+ payout and they denied it. Not because of how I made the profit but rather because they found 1 example where 3 months prior I had taken 2 trades in opposite directions that overlapped for 24s. Keep in mind that I have requested multiple payouts since this happened and they never mentioned it. But now that they need a reason to deny a large payout they find some tiny infraction that occured months prior and is completely unrelated to the current situation.
Issue no.2 is that they always take longer than advertised to proccess payouts often taking twice as long as its supposed to.
Issue no.3 is that everything was going great until I got funded with a 200k account. They immediately placed me in a restricted category and since then its been a nightmare.
This concludes my experience with them. My advice is to not do business with them and find someone else.
Scam
Scam, do not bother.
After passing their 2step eval, they will make up something not to give you your funded account. Their direct funded account rules are unreasonable too.
There's just always something with them
This firm is genuine 😄 and give payout…
This firm is genuine 😄 and give payout if you follow all the rules
Part 3: Alpha Capital Abandoned Their 2024 IP Claim and Invented a "Finland CID" Allegation Out of Thin Air
In my first 2 reviews, I exposed how Alpha Capital Group terminated my two-year-old, $200k funded account using a censored screenshot of an IP match from October 3, 2024, five days before my funded account even existed, and weeks before my first live trade.
Once I pointed out the blatant impossibility of that timeline, Alpha realized their initial excuse was completely dead. Instead of doing the right thing, owning up to their mistake, and paying me my money, they simply created a brand-new allegation out of thin air.
When the 2024 IP argument collapsed, Louie Slack (Head of Client Support) pivoted. He pulled a completely new claim out of nowhere, alleging that on August 7, 2026, my account was accessed from Canada, and then 3 hours later from Finland under a different Client ID (CID): 42fcae76f28a12e80e82403a4dd162e1. His exact argument: "It is impossible for you to travel from Canada to Finland in 3 hours... the only logical explanation is that someone based in Finland accessed this account."
Here is why this new allegation is pure nonsense and proves they will invent literally anything to avoid paying out traders:
Manufactured Out of Thin Air: This "Finland CID" issue was never mentioned in my original termination notice. It only magically appeared after their 2024 IP narrative was completely destroyed.
Zero Corroborating Trades: There is not a single trade, order execution, or position opened during this alleged login. In fact, it cannot be tied to a single trade in the entire two-year history of my account.
No Evidence of Misconduct: A disputed, idle login log does not prove group trading or account management. They have zero proof of any actual rule breach tied to my trading activity, yet they are using an unverified server ping to forfeit $4,778 in earned profits, profits which date from July 22, 2026, and which have remained unpaid since.
Silencing the Truth: To top it off, instead of addressing these obvious holes in their story, Alpha Capital banned me from their official Discord server today just for asking questions and demanding to speak to someone.
This is no longer just a mistake on their end. It is a systematic effort to find or invent any technical anomaly possible to deny payouts and steal legitimately earned funds.
I have formally demanded full MT5 server journal entries, trade execution logs, and precise time zone data for my account. Alpha Capital has shown its true colors: if they can't catch you breaking a rule, they will drag up impossible timelines, invent fake logins, and ban you from the community.
I will keep publishing every single email, timestamp, and log to expose this firm for what it is. I have a massive trail of documented evidence proving their systematic goalpost-shifting, and I will continue making every piece of it public until they answer for this clear breach of contract and release my legitimately earned funds.
#20686991 they breach my account…
#20686991 they breach my account immediately because of the spread it hits like$4 only and they ianctive my account. Its very worst prop firm!
Fast and responsive specially Sandi
Ban because I use public ip of coffee shop
AlphaCapitalUK design payouts, approve them, then ban accounts right after? 🚩
1️⃣ Earned over $21,000 in payouts ($10,790 & $10,828 approved on dashboard).
2️⃣ Compliance claims IP violation due to public coffee shop Wi-Fi access.
3️⃣ Submitted full proof of location & public Wi-Fi usage as requested.
4️⃣ Compliance acknowledged receipt on Aug 11 saying it was "referred to relevant staff."
5️⃣ Complete silence & radio silence since.
Banning legitimate traders for public Wi-Fi overlap after approving a $10k+ payout is unacceptable.
Please review and respond to my emails.
I had an issue logging in.
I had an issue with logging in, so I contacted support, and they helped me within seconds. Pradeep, in particular, was extremely helpful. Overall, an amazing company with amazing people!
Good customer support fast payout over…
Good customer support fast payout over all great experience
Sharma is a real gem
Sharma is a real gem - super fast and super helpful. Good experiance with Alpha Capital - Rules are fair. good spread. Good customer service. Still yet to have a payout with these guys so yet to comment on this.
Outstanding Support from Pradeep!
Outstanding Support from Pradeep!
I had an issue that needed quick attention, and Pradeep handled it brilliantly. The resolution was fast, efficient, and completely clear with no follow-up questions needed. I couldn't be more satisfied with the level of service provided. Highly recommend Alpha Capital Group for their top-tier customer support!
Great costumer service
Great costumer service, they're flexible and understanding as long as you're a serious and professional trader
Umar was indeed helpful to help with my…
Umar was indeed helpful to help with my first purchase account... i will come back for a second review once i have received first payout... Thanks Alpha
Great experience
Overall, I’ve had a good experience with ACG. The account and payout process have been straightforward, and I’m happy with the service overall. My only area for improvement would be payout processing speed — a slightly faster and more consistent turnaround would make the experience even better.” Nevertheless thanks to the Alpha Team 🔥, special shout-out to David for always sticking out to help
Thank you (Karen ACG) for helping me…
Thank you for helping me choose the challenge.
🚨 SCAM ALERT
🚨 SCAM ALERT — TRADERS BEWARE! 🚨
I bought around 20 accounts with Alpha Capital Group, and my experience has been extremely frustrating. They refused my first payout, then before my second payout they emailed me saying I had been placed in their 1% Risk Management Group. On the very first day that email was sent—before I had even seen or read it—they later claimed I had breached the new 1% rule and used that to reject my third payout. Then, on my next payout request, they rejected me again for alleged “over-risking,” even though I risked less than 1%. After that, they closed all of my accounts and provided no compensation or refund for those accounts. After spending money on around 20 accounts and repeatedly having payouts rejected under changing or disputed reasons, I personally feel I was treated unfairly and would strongly warn other traders to be extremely careful before buying accounts from Alpha Capital Group.
⭐⭐⭐ (3/5)
⭐⭐⭐ (3/5) — Fast support, but no slippage protection
I had a Stop Loss set at 306$ risk on a Gold trade, which ended up executing at 471$ due to a fast market spike — a 165$ difference (+54%).
To their credit, support (Gerard) responded quickly and provided clear tick-by-tick data showing exactly what happened. However, they confirmed they apply no maximum slippage cap or fair-fill policy — meaning during fast market moves, your actual loss can significantly exceed your intended Stop Loss with no limit.
If you trade instruments like Gold that can spike suddenly, be aware of this and use a wider safety buffer on your Stop Loss. Support was responsive and transparent, but the lack of any slippage protection is a real risk to know about beforehand.
NO PIERDAN SU DINERO Y TIEMPO!!
NO PIERDAN SU DINERO Y TIEMPO!!
esta empresa pasas sus desafíos y te ponen excusas como tuviste una operación que duro menos de 2 minutos y no te podemos dar la cuenta o abriste 3 operaciones del mismo activo muy seguidas y eso es saturación de mercado , no te podemos dar la cuenta pero te damos una para que empieces otra vez.
POR FAVOR GENTE REPLIQUEN MI CALIFICACION PARA QUE ESTA EMPRESA DEJE DE EXISTIR ES UNA ESTAFA!
LAS CALIFICACIONES POSITIVAS SON CLARAMENTE CREADAS POR BOTS.
DON'T WASTE YOUR MONEY AND TIME!!
This company goes through its challenges and they give you excuses as you had an operation that lasted less than 2 minutes and we can't give you the account or you opened 3 operations of the same asset very consecutively and that is market saturation, we can't give you the account but we give you one so you start again.
PLEASE PEOPLE REPLY TO MY RATING SO THAT THIS COMPANY STOPS EXISTING IS A SCAM!
POSITIVE RATINGS ARE CLEARLY CREATED BY BOTS.
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