If I could give zero stars I would. Booked my lease car for collection in December (booked in advance in October!) and BCA the logistics company didn’t collect. Rescheduled for 5th January - no corr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had it with Alphabet. Firstly they provide us with two leased new Ford Transit Courier vans which are not fit for purpose - constant issues with hands-free system, batteries and now the doors are fai... See more
Company replied
Took initial 3 month deposit from my bank OK but then claimed a further 'amount' roughly equivalent to 4 months. Managed to speak with them and promised a refund within 3 days. Repayment not made! Let... See more
Company replied
Extremely pathetic customer service The lease contract has ended over a month ago, payment for excess mileage paid and account closed Inspite of that getting repeated invoice e mails, when i rin... See more
Company replied
Company details
Written by the company
As a leading provider of business mobility, we enable our customers to manage their corporate mobility in an economical and sustainable way with tailored end-to-end solutions. Founded in 1997 as a division of BMW Group, we offer a wealth of international fleet management and leasing knowledge and experience. With both car and vehicle funding and management expertise, we are committed to excellence in everything we do. Our comprehensive portfolio of products and services includes emobility consulting and funding as well as corporate vehicle sharing and risk management. Based in Farnborough, Hampshire, we manage over 131,000 cars and light commercial vehicles in the UK. Internationally, Alphabet is ranked fourth in the European market, operating in 38 countries with a fleet of 760,000 vehicles.
Contact info
United Kingdom
- 0370 50 50 100
- alphabet.co.uk
1.3
Bad
109 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Acquired Alphabet leasing my last BWM
Acquired this lot leasing my last BWM. They literally nickel and dime you for communication. I received a fine parking at my own flat. They sent a letter in the post during the postal strikes Decmeber 2022 telling me I could pay it and charged me £14.40 for doing that. Then paid the fine because I didn't response - because I didn't get the letter. Meaning the management company couldn't rescind the fine. An they've just done the same thing. Except this time I got the letter told them I am dealing with it and still get a £14.40 fine for the pleasure of that letter from them. NUTS. BAd Bad Bad terrible customer service zero emotional intelligence.
16 May 2023
Unprompted review
Reply from Alphabet (GB) Limited
Hi Jules, we’re sorry to hear your thoughts on your recent experience and are keen to learn more so we can help to resolve your issue. Please get in touch with our Customer Experience team on 0370 0120 342 or customerexperience@alphabet.co.uk so we can assist you. Many thanks, Jessie
Use another finance company
Having phoned customer service and speaking to Alphabet first contact I thought the informal lease agreement for 1 month was in place as £25 was taken from my account I assumed as admin fee . Many calls and emails later still unaware if lease in place , I signed a hard copy of contract and sent back at least 3 weeks ago . Terrible company to do business with .
8 May 2023
Unprompted review
Reply from Alphabet (GB) Limited
Hi Scott, I’m sorry to learn that you’re unhappy with the service you’ve received from Alphabet on this occasion. I’ve spoken to our Customer Experience team and understand that your complaint has been reviewed and an outcome reached. Thank you for your patience while the team has reviewed your case. Many thanks, Jessie
I returned the car
I returned the car, Inspection done on the the day everything perfect no damage or scratches found on the car and nothing to pay. After 2 weeks email come demanding £325 for the dent wich magicly appears on the car wich I really don't understand. After complaining to the customer service speaking to (Charlotte Harper) another emails come day later demanding £825 now. Dont really understand what really happing. STAY from the compay.
EDITD on 4th May after their reply- I have contacted the email that provided let see how they sort the matter.
19 April 2023
Unprompted review
Reply from Alphabet (GB) Limited
Hi Kavshal, we’re sorry to hear your thoughts on your recent experience and are keen to learn more so we can help to resolve your issue. Please get in touch with our Customer Experience team on 0370 0120 342 or customerexperience@alphabet.co.uk so we can assist you.
Many thanks, Jessie
I returned the car
I returned the car, Inspection done on the the day everything perfect no damage or scratches found on the car and nothing to pay. After 2 weeks email come demanding £325 for the dent wich magicly appears on the car wich I really don't understand. After complaining to the customer service speaking to (Charlotte Harper) another emails come day later demanding £825 now. Dont really understand what really happing. STAY from the compay.
19 April 2023
Unprompted review
Reply from Alphabet (GB) Limited
Hi Kaushal, we’re sorry to hear your thoughts on your recent experience and are keen to learn more so we can help to resolve your issue. Please get in touch with our Customer Experience team on 0370 0120 342 or customerexperience@alphabet.co.uk so we can assist you.
Many thanks, Jessie
THIS IS THE WORST COMPANY
THIS IS THE WORST COMPANY. THEY WILL RIP YOU OFF. STAY AWAY. THEY WILL MAKE UP INVOICES AND EXPECT YOU TO PAY FOR MADE UP CHARGES.
THEY WILL BLATANTLY LIE TO YOU AND THEN DENY IT. WHEN YOU ASK THEM TO LISTEN BACK TO THE TELEPHONE CALLS THEY WILL REFUSE BECAUSE IT PROVES THEIR LIES. THERE COMPANY VALUES ARE
1. LIE
2. MAKE UP CHARGES AND RIP CUSTOMERS OFF
I PAID THEM OVER £9000 AND THEY STILL JUST MAKING CHARGES UP .
THEY CLAIM TO HAVE A CUSTOMER EXPERIENCE DEPARTMENT WHICH IS A JOKE.THEY HAVE A CUSTOMER EXPERIENCE ADVISORS WHO CANT BE BOTHERED TO LISTEN AND CONTINUES THE COMPANY VALUES OF LYING
19 August 2022
Unprompted review
Reply from Alphabet (GB) Limited
Hi Gd,
I’m sorry to learn that you haven’t been satisfied with the service you’ve received from Alphabet. Having spoken to our Customer Experience team, I’m aware that your complaint was thoroughly investigated and you were provided with a response, outlining our position on your complaint.
I can only apologise that you remain dissatisfied and thank you for allowing us to review your concerns.
Many thanks, Ollie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.