Ordered on 18 March with a 2–4 business day delivery timeframe. Weeks later, tracking still only shows “shipment information received,” meaning it likely hasn’t even been handed to the courier.... See more
Company replied
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I had Mae as my customer service agent and she was lovely!! She helped me to her best ability and addressed my concerns with my order. She was very helpful and transparent which I highly appreciated!... See more
Company replied
Mainly just tracking of my package, I have a tracking number and it’s been almost 3 days since it has updated! Also I would loved expedited shipping!
Company replied
I recently discovered Almond Muse and I’m honestly impressed with the overall vibe of the brand. The website is beautifully designed, easy to navigate, and really gives off a premium, modern feel.... See more
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Company details
Written by the company
Founded in 2019, Almond Muse is committed to creating well designed pieces that combine simplicity and elegance. Our focus is on timeless styles with quality craftsmanship, offering versatile dresses made to be worn effortlessly for any occasion.
Contact info
United States
- +1 (213) 857-0481
- info@almondmuse.com
- almondmuse.com
Breach of guidelines
Grace and beauty
I’ve never seen such beautiful and angelic pieces of art
18 April 2026
Unprompted review
Reply from Almond Muse
Dear Customer,
Thank you very much for sharing such a beautiful review.
We are truly delighted to know that our pieces left such a graceful and memorable impression on you. Creating designs that feel feminine, elegant, and almost dreamlike is at the heart of Almond Muse, so your words mean a great deal to our team.
Your kind feedback is deeply appreciated, and we are so grateful you took the time to share it.
With care,
Almond Muse Customer Support
The girl was easy to deal with
The girl was easy to deal with, nice, and quick to respond. Thank you.
17 April 2026
Unprompted review
Reply from Almond Muse
Dear Customer,
Thank you very much for taking the time to share your kind feedback.
We are so pleased to know that your experience with our support team felt smooth, pleasant, and efficient. Helpful communication can make such a difference, and it means a great deal to hear that this came through in your interaction.
Your appreciation is truly valued, and we are grateful for your support.
With care,
Almond Muse Customer Support
Complete Scam, Do not purchase
Everything about my experience with this website was a nightmare. I placed my order on March 9th. It then sat in mystery transit for a full month before it ever actually got tracking information. Every email inquiry I sent was met with insincere, generic, consolatory phrases that never actually gave any answers and only insisted that "There's nothing we can do because your order is in transit :)"
Fast forward to when the dresses actually arrive. They don't fit (shocking), and in order to return them I have to pay for my own shipping label, a processing fee for them to take it back, and all of that just to get store credit instead of getting my money back because they were "on sale."
Save yourself, do not trust this website or it's clothing. The dresses were cheap polyester and didn't match what any of the influencers said to begin with (also shocking).
17 April 2026
Unprompted review
Reply from Almond Muse
Dear Amelia,
We are truly sorry to read how disappointing this experience has been for you.
We understand how frustrating it must have felt to wait longer than expected, reach out for updates, and still feel that the responses did not give you the clarity or reassurance you needed. That kind of uncertainty can make the entire order experience feel stressful, especially when expectations were high.
We are also sorry to hear that the dresses did not feel right for you once received. Fit, fabric, and overall presentation are all important parts of the experience, and we understand how disappointing it is when an order does not feel as expected.
Please email our customer service team at info@almondmuse.com and include your order number in your message so we can identify your case immediately, especially if the name on your order differs from the one shown on your review. Kindly also mention that you sent an inquiry through TrustPilot, so your case can be located and reviewed with the proper attention.
We would appreciate the opportunity to review your case carefully and provide a clearer follow up based on the details of your order and return.
With care,
Almond Muse Customer Support
I liked so so much thank y ❤️❤️❤️❤️❤️
17 April 2026
Unprompted review
Reply from Almond Muse
Dear Nada,
Thank you very much for your lovely review.
We are so happy to know that your experience left such a wonderful impression. Short, sweet, and full of warmth, the kind of feedback that instantly brightens our day.
Your support means a great deal to us, and we are truly grateful you took the time to share it.
With care,
Almond Muse Customer Support
The first contact with Almond was so…
The first contact with Almond was so pleasant, they were super fast to respond, polite and very welcoming, looking forward on seeing more pieces from them :)
17 April 2026
Unprompted review
Reply from Almond Muse
Dear Ari,
Thank you very much for taking the time to share such a lovely review.
We are truly delighted to know that your first impression of Almond Muse felt warm, smooth, and welcoming. Creating a thoughtful and pleasant experience from the very first interaction matters greatly to us, so your kind words are sincerely appreciated.
It is also wonderful to know that you are already looking forward to seeing more from us. That kind of excitement is the sort of compliment we never get tired of receiving.
Thank you again for your support and encouragement.
With care,
Almond Muse Customer Support
Beautiful pieces that any woman would…
Beautiful pieces that any woman would feel confident in 💗 quick response and very nice service
17 April 2026
Unprompted review
Reply from Almond Muse
Dear Mette,
Thank you very much for taking the time to leave such a lovely review.
We are truly delighted to know that our pieces left such a positive impression and that the service you received felt both prompt and kind. Creating designs that feel beautiful to wear, while making the overall experience feel smooth and supportive, is always what we hope to achieve.
Your kind words are sincerely appreciated, and we are very grateful for your support.
With care,
Almond Muse Customer Support
Worse experience ever
Worse experience ever. I should have read the reviews before purchasing from this company. A complete fraud scammers I will definitely report them to credit bureau. I have made a purchase the beginning of April I received a fake tracking number that doesn’t exist. I emailed the carrier that they claim that will deliver the package tracking number doesn’t exist. I have been calling emailing every week no change on the tracking number. I want my money back. I have 3 weddings coming up thought the advertisement for the dresses I ordered was amazing and placed an order right away. This company has to be reported and shut down immediately complete scam. Every time I call customer service they tell me the package should be delivered soon even if there’s no update with the tracking number. Please don’t not order from Almonds Muse they are a complete fraud scammers and I hope this company shuts down immediately.
17 April 2026
Unprompted review
Reply from Almond Muse
Dear Anese,
We are truly sorry to read how distressing and disappointing this experience has been for you.
When an order is placed for important occasions, the expectation is simple: clear updates, dependable delivery, and support that feels genuinely helpful when concerns arise. From what you have described, that is not how this experience has felt for you, and we completely understand why you would be upset.
We can also appreciate how alarming it is to see tracking that does not appear verifiable while trying repeatedly to get clear answers. Situations like this can quickly turn excitement into frustration, especially when time matters and the order was meant for upcoming events.
Please email our customer service team at info@almondmuse.com and include your order number in your message so we can identify your case immediately, particularly if the name on the order differs from the one shown on your review. Kindly also mention that you sent an inquiry through Trustpilot so your case can be located quickly and followed up on with proper priority.
We genuinely appreciate you taking the time to share your experience. Feedback like this is difficult to receive, but it matters, and we would value the opportunity to review your case carefully and provide the attention and follow through it deserves.
With care,
Almond Muse Customer Support
I am leaving this review to share my…
I am leaving this review to share my experience and warn others.
I placed an order and paid 499 RON (approximately $100+ USD). The product I received did not match the pictures shown on the website at all.
I decided to return the item, and I had to cover the return shipping myself, which cost me around 60 RON (approximately $13 USD). I returned the product expecting a proper refund.
Instead, I was given store credit of only $18.72, which is completely unacceptable and does not reflect the amount I paid. At this point, they have both the product and my money.
I have already contacted the company via email and clearly stated that they have until April 24 to resolve this situation. If no proper solution is provided by then, I will proceed with a chargeback through my bank.
Given the lack of transparency and fairness so far, I do not expect a response or resolution, which is why I am taking further steps.
I strongly advise others to be cautious. In my experience, this website is misleading and does not handle customer issues appropriately.
16 April 2026
Unprompted review
Reply from Almond Muse
Dear Bianca,
We are truly sorry to read about your experience, and we completely understand why this situation has left you feeling so frustrated and disappointed.
Receiving an item that did not reflect your expectations, paying for the return yourself, and then being left feeling that the final outcome was not handled fairly would understandably cause serious concern. We also understand the added frustration of feeling that both your time and money have been tied up in a process that did not leave you with the clarity or resolution you expected.
Because you have also indicated that you may proceed with a chargeback if this is not resolved, we want to make sure your case is reviewed with the seriousness and urgency it deserves. Please email our customer service team at info@almondmuse.com and include your order number in your message, along with a note that you also submitted an inquiry through Trustpilot. This will allow us to identify your case immediately, especially if the name on the order differs from the name on the review, and ensure it is followed up on without delay.
We genuinely appreciate you taking the time to share your experience. Feedback of this nature is never easy to read, but it is important, and we would value the opportunity to review your case properly and provide a careful response based on the full details.
With care,
Almond Muse Customer Support
Ordered on 18 March with a 2–4 business…
Ordered on 18 March with a 2–4 business day delivery timeframe. Weeks later, tracking still only shows “shipment information received,” meaning it likely hasn’t even been handed to the courier.
I’ve contacted customer service 5 times and keep getting told they’ll “check and get back to me,” but they never do.
Their own policy says lack of tracking updates after 4 days should be escalated and this hasn’t happened.
Very poor communication and no resolution. Over a month without tracking updates is ridiculous
16 April 2026
Unprompted review
Reply from Almond Muse
Dear Lauren,
We are truly sorry to read about your experience, and we completely understand why this has left you feeling frustrated and let down.
Waiting this long with tracking still showing no meaningful movement is understandably upsetting, especially after reaching out multiple times and being told you would receive follow up that never came. We also understand how discouraging it must feel when the process appears not to have matched the expectations set by the communication you received.
Please email our customer service team at info@almondmuse.com and include your order number in your message so we can identify your case immediately, especially if the name on the order differs from the one on your review. Kindly also mention that you sent an inquiry through Trustpilot so your case can be located quickly and followed up on with the urgency and consistency it deserves.
We genuinely appreciate you taking the time to share this feedback, and we would value the opportunity to review your case properly and give it the careful attention it should have received.
With care,
Almond Muse Customer Support
Good quality
Good quality, good fit, timely delivery.
Return process is complicated though.
15 April 2026
Unprompted review
Reply from Almond Muse
Dear Kalina,
Thank you very much for taking the time to leave such a thoughtful review.
We are truly pleased to know that the quality, fit, and delivery left a positive impression on you. Those are three details we never take lightly, so it means a great deal to hear that they came together well in your experience.
We also genuinely appreciate your honest note about the return process. Positive feedback is always lovely to receive, but constructive feedback is equally valuable, as it helps us understand where the experience may feel less seamless than it should. In other words, the dress may have passed the test, but we see that the return journey still needs a little more grace.
Thank you again for sharing both the highlights and the room for improvement. It truly helps us do better.
With care,
Almond Muse Customer Support
I ordered the wrong size and emailed to…
I ordered the wrong size and emailed to switch my order, they answered incredibly fast, switched my order and even sent a confirmation email. Amazing customer service.
15 April 2026
Unprompted review
Reply from Almond Muse
Dear Emma,
Thank you very much for taking the time to leave such a thoughtful review.
We are truly pleased to know that your request was handled quickly and smoothly, and that our team was able to assist with the size change without adding any extra stress to your order experience. Moments like that may seem simple, but getting the details right, and getting them right quickly, is exactly the kind of service we always aim to provide.
It also means a great deal to hear that the follow through felt clear and reassuring from start to finish. A prompt reply is lovely, but a prompt reply with proper action behind it is even better.
Your kind words are sincerely appreciated, and we are very grateful for your support.
With care,
Almond Muse Customer Support
Mainly just tracking of my package
Mainly just tracking of my package, I have a tracking number and it’s been almost 3 days since it has updated! Also I would loved expedited shipping!
12 April 2026
Unprompted review
Reply from Almond Muse
Dear Kelly,
Thank you very much for taking the time to share your feedback.
We completely understand that once a tracking number has been issued, any pause in movement can feel concerning, especially when you are checking for updates and looking forward to your order arriving. Tracking can occasionally remain unchanged for a short period while the parcel is being processed between courier checkpoints, but we understand that this does not make the wait feel any easier.
We also appreciate your comment regarding expedited shipping. Feedback like this is genuinely valuable to us, as it helps us better understand what our customers would love to see improved in their overall shopping experience.
Thank you again for sharing your thoughts with us.
With care,
Almond Muse Customer Support
I had Mae as my customer service agent…
I had Mae as my customer service agent and she was lovely!! She helped me to her best ability and addressed my concerns with my order. She was very helpful and transparent which I highly appreciated!
15 April 2026
Unprompted review
Reply from Almond Muse
Dear Taylor,
Thank you very much for taking the time to leave such a thoughtful review.
It means a great deal to know that you felt well supported throughout your experience and that your concerns were handled with care, clarity, and sincerity. Providing helpful and transparent service is something we value deeply, so hearing that this came through in your interaction is truly appreciated.
Your kind words are incredibly encouraging, and they serve as a lovely reminder that thoughtful customer care always matters. We are very grateful for your support.
With care,
Almond Muse Customer Support
SCAM
I tried to exchange the dress I ordered for a bigger size. First they did not reply for weeks to my emails about how to return the item. Then I had to pay for the shipping to return the dress. Then I was told the original shipping to send me the dress would be deducted from the refund I would get. And I could only get a store credit, not a real refund. The store credit I got was $18.72 for a dress I had paid €89 and €21 in shipping costs for. They are scammers. I have contacted my bank for assistance. DO NOT ORDER FROM THEM.
Update 15 april:
Since I cannot reply to the reply almond muse wrote. I will reply here. I had already sent an email to your customer service about contacting my bank for assistance. I have also not received a reply to that email. Your customer service knows my case. They just won't solve the problem. Hence why I have contacted my bank. This is a scam.
14 April 2026
Unprompted review
Reply from Almond Muse
Dear Liza,
We are truly sorry to read about your experience, and we completely understand why this left you feeling so frustrated and disappointed.
An exchange or return process should never feel drawn out, confusing, or unfair. Waiting for replies, paying to send the item back, and then feeling shocked by the outcome would understandably leave anyone feeling let down. That is not the kind of experience we want associated with our brand, and we are very sorry this has been your impression.
Because you have also mentioned contacting your bank, we want to make sure your case is reviewed with the seriousness and attention it deserves. Please email our customer service team at info@almondmuse.com and include your order number, along with a note that you posted this review on Trustpilot. This will help us identify your case immediately, especially if the name on the order differs from the one on the review, and ensure it is followed up on without further delay.
We would genuinely appreciate the opportunity to review the full history of your return carefully and provide you with a proper response based on the details of your case.
With care,
Almond Muse Customer Support
Flawless and prompt service
Flawless and prompt service, carefully packaged, and very good quality.
12 April 2026
Unprompted review
Reply from Almond Muse
Dear Dorothea,
Thank you very much for taking the time to leave such a thoughtful review.
We are truly delighted to know that your experience with our service felt smooth, prompt, and well cared for from start to finish. It also means a great deal to hear that the packaging and quality left such a positive impression, as those details matter just as much to us as the pieces themselves.
Your kind words are sincerely appreciated, and we are very grateful for your support.
With care,
Almond Muse Customer Support
Incredible perfect graduation dress
Incredible perfect graduation dress
12 April 2026
Unprompted review
Reply from Almond Muse
Dear Mareli,
Thank you very much for your lovely review.
We are absolutely delighted to know that your dress felt perfect for such a special milestone. Graduation moments deserve a look that feels just right, and we are so happy one of our pieces could be part of yours. A dress earning a place in a graduation memory is quite the honor.
Your kind words truly mean a great deal to us, and we are so grateful for your support.
With care,
Almond Muse Customer Support
It’s been a month and the shipping…
It’s been a month and the shipping update has never changed from “LABEL CREATED.” This brand and website are a scam. They need to be shut down!
They replied to this review, but they’ve yet to reply to my email. Shipping should not be an issue, I have since ordered from a trusted brand whose items also ship from China and it took all of 2 days from date ordered. Nothing has changed, nothing has been addressed, nothing has been fixed. DO NOT TRUST THIS WEBSITE!!!!
Report them to the FBI Internet Crime and Google Safe Browsing so they can be removed.
17 March 2026
Unprompted review
Reply from Almond Muse
Dear Rebeca,
We are truly sorry to read about your experience and completely understand why this has left you feeling frustrated and upset.
Seeing no movement for that long, especially with the tracking remaining unchanged, would understandably cause serious concern. We are very sorry that this situation has led to such a disappointing impression of our brand, as this is not the experience we want any customer to have.
Please email our customer service team at info@almondmuse.com and include your order number in your message so we can identify your case immediately, especially in case the name on the order differs from the one on your review. Kindly also mention that you sent an inquiry through Trustpilot so your concern can be located and prioritized without delay.
We would genuinely appreciate the opportunity to review this properly and make sure your case is followed up on with the urgency, care, and consistency it deserves.
With care,
Almond Muse Customer Support
I was really satisfied with their…
I was really satisfied with their collection, the pieces are really cute can’t wait for them to arrive!
12 April 2026
Unprompted review
Reply from Almond Muse
Dear Alessia,
Thank you very much for your lovely review.
We are so pleased to know that our collection left such a wonderful impression on you. Hearing that you found the pieces so charming and exciting to shop makes us incredibly happy, and we truly hope your order feels just as special once it arrives.
Your support and kind words mean a great deal to us, and we are very grateful you chose to share them.
With care,
Almond Muse Customer Support
Reply from Almond Muse
Dear Anja,
Thank you very much for taking the time to leave such a lovely review.
We are truly delighted to know that our quality and design left such a positive impression on you. That combination is always at the heart of what we aim to create, pieces that feel just as beautiful in person as they do in concept, so your words mean a great deal to us.
Feedback like yours is deeply appreciated and reminds us why attention to detail matters so much.
With care,
Almond Muse Customer Support
Fake usps tracking number provided 5…
Fake usps tracking number provided 5 days ago and nobody provided a real update for my order. I even paid for a shipping protection fee, but at this point I don’t not if this company is legit or I have been scammed.
11 April 2026
Unprompted review
Reply from Almond Muse
Dear Silvana,
We are truly sorry to read about this experience and completely understand why this situation would feel upsetting and alarming.
When tracking appears unclear and no meaningful update follows, it can very quickly create doubt and frustration, especially when you also added shipping protection for extra peace of mind. We fully understand why this has caused concern.
We would also like to clarify that the tracking numbers we provide come directly from the courier. We are fully transparent about this, and you are absolutely welcome to verify the tracking information directly with USPS as well. We never want there to be confusion around shipment details, which is exactly why we would like the opportunity to review your case more closely.
Please email our customer service team at info@almondmuse.com and include your order number in your message so we can identify your case immediately, especially in situations where names may not match. Kindly also mention that you sent an inquiry through Trustpilot so your concern can be prioritized and followed up on properly.
We would sincerely appreciate the opportunity to look into this for you with the urgency, care, and consistency your case deserves.
With care,
Almond Muse Customer Support
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