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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent customer service, describing interactions as professional, courteous, and helpful when issues arise. People often find the website easy to use for placing orders, and some are pleased with the quality of the products received, noting that items were exactly as pictured and well-designed. Several reviewers also highlight fast delivery times and express satisfaction with personalized items, with many intending to order again. Conversely, a small portion of people felt that the product quality was poor, with items not matching the advertised 3D appearance and instead being flat or blurry. Some customers also noted issues with packaging, leading to damaged products, and experienced very long delivery times, sometimes receiving items weeks after expected or not at all. There were also complaints about customer service being unhelpful or unresponsive regarding these issues, particularly concerning refunds or tracking information.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and appearance. Many reviewers express... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction.... See more

Quality

Consumers find quality to be ambiguous, with many expressing disappointment as products often differ... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant delays and... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's professionalism,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered a "sewing notions" mug with my wife's name on it as it was depicted in 2D showing raised detail. When it arrived, I gave it directly to her unopened and said "Happy Birthday"! $35 Screenpri... See more

Rated 5 out of 5 stars

I was a bit skeptical after reading some of the reviews. However the product I ordered for my wannabe hair stylist niece when she graduates from high school a personalized salon style coffee mug was... See more

Rated 5 out of 5 stars

Great product which was customized with family name. This is the 1st time, I have purchased from AlmaGems. They are very communicative, professional and courteous. Their web site is easy to place an o... See more

Rated 5 out of 5 stars

I first saw the products of Almagems on a Facebook ad, and I investigated a little. The product I saw, AND purchased, is all about celebrating the strength and positive attributes of a person, and is... See more


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Great quality

Great quality. Loved my order. Got 3 of Family Christmas for my 3 adult kids. Got a Sailor for my son with his name and ship name on it.

17 December 2025
Unprompted review
Rated 2 out of 5 stars

I ordered two separate items

I ordered two separate items, one a christmas ornament and the other a candle with a saying on it. Disappointed about the candle, they make it seem to be larger, however, its fine. I never received the ornament, they claim they were both delivered on the same day. Only one item received. I have been going back and forth with them, sending pictures, still not resolved. Will not be ordering from them. Company claims both items were delivered on December 3, 2025

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Quality gifts

After initial sckepticism on my side, the item we ordered, a women's leather purse, arrived and met our expectations. Diligent customer service!

13 December 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the gold watch for my…

I purchased the gold watch for my brother in Florida and when it arrived he claimed it wasn't operable. So I contacted customer service and after I wasn't very friendly with them at the time about the watch. They pleasantly walked me thru what the issue was after my brother sent me photos of it. Turns out they were very thorough packaging the watch my brother did not see the tiny clear stem retainer. Once removed all was good.
He was very touched by the sentiment. I would highly recommend this company for your gifting needs.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Heart Ornament.

I ordered the heart ornament for my niece. It’s beautiful! It was easy to order and I received it quickly. I would recommend ordering from Almagems!

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy

I ordered a personalized dentist cup as a gift due to the pictures in their website. When I received it, parts of the personalization is smeared and the name is not centered on the cup but drifting off the cup. Its totally unacceptable to give as a gift or even keep it yourself. I asked for a refund and they replied back by saying the print is acceptable and that is way its supposed to be because of the curve of the cup. DO NOT BUY....waste of money. Please of other sites do a great job and making the personalization professional and not cheap.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

I was so disappointed when I received…

I was so disappointed when I received the Christmas ornament. It was a piece of 1/8 inch luan with a piece of paper stuck to it for the amount of money I paid. I expected more of a 3-D ornament like they showed.
You can't return it because it's personalized and if you return it they charge you shipping and a $30 restocking fee this is a total scam and it's based in Hong Kong. The quality is horrendous. Don't expect what you look at on the site

5 December 2025
Unprompted review
Rated 2 out of 5 stars

Deceiving practice

The picture shows that the item is 3D .. it is a Christmas ornament .. what showed up was a low quality inkjet print on a piece of cardboard .. not even close to the depiction on line.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Almagems is a scam

Almagems is a scam, appears to be operating from Hong Kong, a bogus address in Colorado, and a non-existing phone number in Alabama. Only takes paypal. Pedal products that when googled only show in scam websites. Stay away from it!!

23 November 2025
Unprompted review
Rated 5 out of 5 stars

ease at web site

ease at web site, ease to make up pillows, and the finished products are just beautiful. the quality of the soft material is nice and hope it lasts for my great nieces for years to come. 1110

10 November 2025
Unprompted review
Rated 2 out of 5 stars

Sorely disappointed. Expensive and had to throw away. I’m sad.

Delivered in such a tightly wrapped plastic, it broke the ornament in half and was difficult to cut the outer plastic without risking cutting the pillow. The ornaments were flat junk. I purchased for customization but they are such tiny ornaments there is no way to read the customization. I did like the soft tiny pillows.

28 November 2025
Unprompted review

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