Really bad experience. I bought a bike for my son. It was supposed to be delivered between May 2 and May 5. Nothing came. It was really complicated to reach customer service, but I finally got to hear... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got conspicuous reading the reviews. Made a phone call with customer service, immediately a real person answering. Ordered two tents on Friday, they were nicely delivered today, Monday. Checked the te... See more
1 month & 1 day later!!!! No delivery!! Attention!!!! Please be very careful ordering from this store!! My order has never been delivered!! It's been almost a month !!!Payment taken but no delivery.... See more
Company replied
On October 14, 2025, I ordered a pair of Endura Pro SL EGM Bibshorts in Black XL. After reporting them as lost and not received, I contacted PostNL several times, but still no resolution. I... See more
Company replied
Company details
- Bicycle Store
- Bike Accessories Store
- Outdoor Clothing and Equipment Shop
- Outdoor Sports Store
- Running Store
About Alltricks
Written by the company
Alltricks is gespecialiseerd in de verkoop van fiets-, hardloop- en outdooruitrusting. Sinds 2008 biedt Alltricks een breed scala aan fietsonderdelen, complete fietsen en uitrusting voor alle outdoor activiteiten (Gravel, MTB, BMX,
Wieler, Running, Trail, wandelen etc.) van de grootste merken (Shimano, SRAM, Garmin, Nike etc.). Alltricks heeft ook de bocht van de elektrische fiets genomen en begeleidt jou bij de aankoop van een elektrische fiets of een elektrische mountainbike.
Dankzij ons assortiment kunnen alle sporters, of ze nu beginner of wedstrijdsporter zijn, maar ook het hele gezin (ruime keuze aan kinderfietsen, loopfietsen en textiel), zich uitrusten.
Ons hardloopuniversum zal je verrassen met een selectie van de beste merken op de markt. Zo hebben wij Trailschoenen, GPS-horloges, Hardloopaccessoires en nog veel meer in de aanbieding. Jij vraagt wij bieden aan!
Bestellen bij Alltricks betekent ook profiteren van het advies van onze experts, gemakkelijke betaling en een snelle levering en makkelijke retour procedure zowel in Nederland als in België. En dat voor top prijzen!
Contact info
5 avenue Newton , 78180 , Montigny-le-Bretonneux, France
- contact@alltricks.nl
- alltricks.nl
2.7
Poor
485 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication with your costumers!
Communication with your costumers!
I read the comments below written by Mr. Kuppen. We've got exactly the same issue. Payment not confirmed, but my bank tells my a different story and the money is definitely payed! I think my money is lost.
If you're wise read trustpilot and believe the reviews do NOT order by this company. Definitely not trustworthy!!
Mrs. Ria van der Velden-Bronk.
27 November 2024
Unprompted review
Reply from Alltricks
Dear Mrs. van der Velden-Bronk,
Thank you for your message, and we sincerely apologize for the frustration you’re experiencing. We understand how upsetting it can be to see your payment not confirmed while your bank indicates otherwise. We want to assure you that your money is not lost, and we are actively working to resolve the issue.
At the moment, we are facing some technical difficulties with payment confirmations, which is causing this delay in processing orders. This is absolutely not the experience we want for our customers, and we understand how important it is to resolve this as quickly as possible.
We highly value your trust, and we are committed to finding a solution for you. Please reach out to our customer service team directly at +33(0)1 83 71 01 35, and they will be able to manually verify your payment and help resolve this matter promptly.
We truly appreciate your patience, and again, we apologize for the inconvenience. We’re working hard to fix this situation and hope to restore your confidence in our service.
Met sportieve groet,
Het Alltricks-team
payment not received
I ordered a jacket on NOvember 25 - never got a confirmation and when I looked into a bit closer by opening an account I saw that my payment is pending - not confirmed, yet I paid and it has been debited from my bank account. So, I sent two mails about this issue on November 29 including screenshots of the relevant bank mutation
Today December 3 I got a reply that there are issues with the IDEAL payment - and they will look into it. I would like to know how long it takes to solve this issue because looking at previous reviews it seems that Alltricks is dealing with this problem quite some time now... I hope I will have better news when I write a new review. I ordered a Patagoina jacket, not cheap, supposed to be a Xmas present.
29 November 2024
Unprompted review
Reply from Alltricks
Hello,
Thank you for reaching out and sharing the details of your concern. We understand how frustrating this must be, especially with the holiday season approaching, and we sincerely apologize for the inconvenience caused.
This issue with the payment has been ongoing for a week now, and I want to assure you that our entire team is actively working to resolve it. We understand the importance of getting your Patagonia jacket as quickly as possible, especially since it's a gift for the holidays.
To expedite the process, we kindly recommend calling our customer service at +33(0)1 83 71 01 35 to confirm your order and ensure that the payment is properly processed. This will help us ensure that the package is sent out to you as soon as possible.
We appreciate your patience and understanding as we work to resolve this as quickly as possible. We are committed to improving our service and hope to provide you with a better experience soon.
Thank you again for bringing this to our attention, and we look forward to getting this resolved for you.
The Alltricks Team
I paid products via iDeal, but 'payment not confirmed'
I paid products via iDeal, but it still says 'payment not confirmed'. My bank states that the amount is paid in full directly to ALLTRICKS. Furthermore I have sent 3 Emails but not ONE respons.
Update 3-12-2024: Response from Alltricks is that they have problems with their financial system and that we should have some patience. Furthermore, they tell me to call their customerservice in France (!!!!). I did before this response and luckily there is still some knowledge of the French language in my brain. If you present yourself as a European company it would be rather nice if you have at least people in cusomer service who speak and understand English.
As for my patience, there is a limit.
I would recommend NOT BUYING with Alltricks for the time being.
29 November 2024
Unprompted review
Reply from Alltricks
Hi there,
I’m sorry to hear about the issue you’re experiencing. We’re currently facing technical difficulties with our payment system, and our team is working hard to resolve this as quickly as possible.
To get your situation addressed promptly, we recommend contacting our customer service team directly at +33(0)1 83 71 01 35 (Engels). They’ll be happy to assist you and provide a concrete solution.
Our sincerest apologies for the inconvenience caused, and thank you for your patience as we work on fixing this issue.
Update: Hello,
We truly understand your frustration, and we apologize for the inconvenience caused by the issues with our financial system. Please rest assured that we are working hard to resolve the situation as quickly as possible.
Regarding customer service, we sincerely apologize for any confusion. As a European company, we strive to offer multilingual support. We actually have two customer service numbers:
For French: 01 30 48 90 07
For English: +33(0)1 83 71 01 35
Thank you for your patience as we continue to improve our services. Should you have any further questions or concerns, please feel free to contact us directly.
We appreciate your understanding, and we hope to assist you soon.
Best regards,
The Alltricks Team
Never order anything here
Never order anything here! It's a scam!
I payed for my order and never heard anything back from them, tried to contact through the contact form - no reply. So I guess I've just lost a bunch of money and all I can do is report them to Police.
Save yourself and stay away from this store. The name says it all, right?
26 November 2024
Unprompted review
Reply from Alltricks
Hello Yana,
We're truly sorry to hear about your negative experience and understand your frustration. This is definitely not the service we aim to provide. We do have technical issues at the moment which may have affected the order processing and communication, but we are actively working on resolving this.
To assist you, we strongly recommend contacting our customer service team directly at +33(0)1 83 71 01 35 (English). They will be able to address your situation and offer a solution as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your patience as we work to improve.
Best regards,
The Alltricks Team
some delay
There were some problems with international payments so my order took 2 days longer than expected but in the end everything worked out well. It would be good if it would be easier to contact them directly.
22 November 2024
Unprompted review
Reply from Alltricks
Hello :)
We sincerely apologize for the inconvenience you’ve experienced with your order. It seems there is a technical issue affecting the payment status on our system, which is why your payment hasn't been confirmed despite it being completed.
We understand your frustration and want to resolve this as quickly as possible. Our customer service team is available by phone from **10:00 AM to 5:00 PM** Monday to Friday at +33(0)1 83 71 01 35 (Engels). They will be able to check the status of your order and provide you with an update.
We appreciate your patience and once again apologize for the inconvenience caused.
Best regards,
The Alltricks Team
Orders never arrived and long waiting…
Orders never arrived and long waiting time until someone could help and finally get a refund. This happenes regularly because they sell items they don't have in stock.
15 November 2024
Unprompted review
Reply from Alltricks
Hi Gary,
Thank you for sharing your feedback! We’re really sorry to hear about the delays you've experienced. We do have a two large warehouses situated in France, but sometimes things can get held up due to issues with our carrier.
We completely understand how frustrating this can be and we are working hard to improve our delivery service.
Please rest assured, we’re not selling items that are out of stock, and we truly appreciate your patience and understanding.
If you need any further assistance, we’re always here to help! :D
Met sportieve groet,
Het Alltricks-team
I will never order something here…
I will never order something here again.
On the site they say that about 2 days my order will be here , so i take a day free from work to install everything , now 5 day further still didn’t receive anything!!!!
Waste of my days and time !!!
Be careful before you order something here !!!
29 September 2024
Unprompted review
Reply from Alltricks
Hello Ahmed,
We’re really sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be, especially since you took time off work. This is definitely not the experience we aim to provide.
Could you please provide your tracking number if you haven’t received your package yet? We’ll immediately get in touch with the courier to find out what’s causing the delay and ensure your order gets to you as soon as possible. We’d also like to offer you compensation for the inconvenience.
Once again, our sincerest apologies, and we’ll keep you updated.
Best regards,
The Alltricks-team
Everything worked well and the return and refund also
The whole process went well. I bought bike shoes that were to small for me. The process do return it and get my refund worked smoothly
29 August 2024
Unprompted review
Reply from Alltricks
Hoi Henrique !
Bedankt voor je positieve feedback! Het is fijn om te horen dat alles goed is verlopen.
Als je in de toekomst nog iets nodig hebt, staan we graag voor je klaar! :-D
Met sportieve groet,
Alltricks team
DON'T DO IT.
DON'T DO IT.
I am very amazed by the fact that this company is just so bad at everything?
Allow me to explain what happened.
I have ordered 2 helmets at this company. One was totally fine, so they can actually do something right. but the other helmet. Here we go.
First of all the size of the helmet was incorrect. But the helmet looked so nice I didn't even notice at first. But I came to the conclusion, that this wasn't even the helmet I ordered in the first place. So the size and the helmet was totally different from my order.
That can happen, but when I reordered the helmet again and had some nice contact in the meantime with a helpdesk employee. They send me a wrong helmet AGAIN.
Okay, keep kalm and verified with the specific lady that they would verify with the warehouse that they have the correct one in stock. As a "sorry for the miscommunication" I received my money back in my website account and I got a premium subscription on their website for free shipping.
So after that, I had my money waiting in their website before ordering again. They verified that they did not have the correct helmet at their warehouse so I could go for another option.
We were 1,5 week further already. And a new stock of helmets came into their warehouse. So I ordered the specific helmet again, but guess what?
WRONG HELMET. So now my patience was over but as I am a nice guy I send them an email if they would even verify the orders before shipment and ask them how to continue with this issue.
In the meantime, my friend ordered a helmet from their website, and ALSO received a wrong one. But he was okay with that helmet (probably the one which was very nice but I send back to them because it was the wrong one.)
After all this, as they send me 3 times the wrong helmet order, I decided to leave it as it is and go for a full refund on my bank account. And here it started to get annoying.
In the first communication with the nice lady I got my money back after proof of shipment to their warehouse. but this time it was different. The Lack of trust I believe or were they as annoying on my as I was on them?
I asked for a full refund of my order on the 19-06. After one week i was wondering about the status? But then the Ignore game started. I have mailed and contacted them 7 times in different ways. And after some serious anger management they finally came back to me with a refund. I can confirm I have received my money back (€150,-) after 5 weeks of waiting.
But no communication at all?
I am very unsatisfied with their communication, their prices seems okay but how can you do it wrong like this, over and over again?
As I got 10 email messages from them for asking me to do a review. Here you are.
10 July 2024
Unprompted review
Reply from Alltricks
Dear Kjoffy,
Thank you for taking the time to share your experience with us. We sincerely apologize for the numerous issues you've encountered with your orders and the frustration this has caused.
It is completely unacceptable that you received the wrong helmet on three separate occasions. This is not the standard of service we strive to provide, and we understand how disappointing it must have been, especially after you made efforts to communicate with our team and patiently awaited the correct product.
Your feedback highlights several areas where we clearly need to improve, particularly in our order verification and communication processes. We apologize for the delays in processing your refund and for the lack of communication during that time. This is not the experience we want our customers to have.
We are glad that you eventually received your refund, but we regret the inconvenience and frustration that preceded it. We want to assure you that your comments will be taken seriously and that we will be addressing these issues internally to prevent them from happening in the future.
If there is anything else we can do to make this right or if you have any further concerns, please don’t hesitate to reach out. We value your feedback and hope we can earn back your trust in the future.
Sincerely,
The Alltricks Team
I am leaving totally in the dark with…
I am leaving totally in the dark with my retour-delivery. i did not received an emil of confirmation as told and I try to contact you by an contact-form but you are also not confirming these mail. So I now I think I just lost my shoes/money and I think that is not okay! You have to have an easy possibility for contact. so. that why I only give you one star. If I hear something of you I will definitely change that. Best regards, Jiske from the Netherlands (after a week or 2 everything went well and the package was deluvered and taken care of thexrefund. So I re-view my review:-)
23 July 2024
Unprompted review
Reply from Alltricks
Hello Jiske !
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you've experienced with your return delivery and our communication.
We want to assure you that we take your feedback seriously. Regarding your refund, please note that the full amount was refunded to you on July 25th, 2024. If you have not received any confirmation or have faced any issues, I deeply regret the inconvenience caused.
We strive to make our contact processes as seamless as possible, and we're sorry this was not your experience. We understand how important it is to feel confident that your issues are being addressed promptly.
If you have any further questions or need additional assistance, please don’t hesitate to contact us directly. We value your feedback and hope to restore your confidence in our service.
Sincerely,
Alltricks
Terrible service
Terrible service
Buying something here works perfectly fine, but when theirs is an issue with the product they’re not helpful.
First I had to contact the brand of the product I bought myself and see if they had a solution. They didn’t have one. After that they’ve send my personal details to that company (without my consent) to try again. More then a month later, I haven’t heard anything from that company nor from Alltricks.
I’ve send multiple messages, but they’re ignoring me for over a month now.
1 July 2024
Unprompted review
No return possible and no way to contact properly
Ordered an article that I wanted to return. Article was not registered on my account and you can’t contact Alltricks by phone. Since my order is not in the system registered,I can’t return and I lost my money. Extremely poor service. Never will buy there again and I advise other people to use more trustworthy companies.
22 July 2024
Unprompted review
Reply from Alltricks
Hi Marc,
Thank you for your message and my sincere apologies for this incident.
I can see that one of my colleagues has helped you to receive the amount you paid for your order. On the 6th of August you have received this refund.
Once again, my apologies for this situation, however, I think it has been solved by now :-)!
I want to wish you a wonderful day,
The Alltricks Team
Items arrive but no further support
Items arrive, but their response to warranty concerns seems to indicate avoidance of responsibilities. If you want a product that arrives in good condition, be aware that support may be lacking.
PS: The company's response to this comment does not lead to an outcome. They reply, but there is no result.
17 July 2024
Unprompted review
Reply from Alltricks
Hi Christian,
Thank you for your message and I am sorry to read that you did not have a good experience with our customer service, notably on the warranty side of your order.
I have asked my colleague that is on your case if there are any new developments.
As soon as I get a response back, we will of course let you know.
My sincerest apologies for this experience.
Sportly,
The Alltricks Team
Super satisfied with my order
I was hesitant to order from AllTricks because of the reviews. But I still did it, as I was able to find the ASICS that I wanted only from them. And I’m not regretting it. Super fast delivery! Places my order on June 8th and on June 13th it was delivered. Everything is exactly as described. Overall super happy with my order, no problems at all.
14 June 2024
Unprompted review
Reply from Alltricks
Hi Monica!
Thank you for your message :-)
We are very happy to hear that you enjoyed your customer experience at Alltricks!
We wish you loads of (athletic) fun and hopefully we see you soon at Alltricks.nl!
Sportly,
The Alltricks Team
Waiting for a claim for three months…
Waiting for a claim for three months now, return send and no reaction at all.
11 June 2024
Unprompted review
Reply from Alltricks
Beste Marcel,
Bedankt voor je bericht en ik kan mij erg goed indenken dat dit frustrerend is. Onze oprechte excuses hiervoor.
Ik heb mijn collega gevraagd of zij kan inzien of wij het retourpakket goed hebben ontvangen. Zodra dit is bevestigd zullen wij weer contact met je opnemen :-)!
Nogmaals, onze excuses voor dit ongemak.
Mocht je in de tussentijd nog vragen of opmerkingen hebben, aarzel dan zeker niet om ons een berichtje te sturen.
Sportieve groet,
Het Alltricks Team
My order was cancelled 1 day before…
My order was cancelled 1 day before delivery. The amount was credited from my account within 1 day I did the order
Now the order is cancelled I did not yet received my refund and I receive no answers to my messages.
2 May 2024
Unprompted review
Reply from Alltricks
Hi Shelley,
Thank you for your message and I am sorry to read that the refund took longer than expected. I see that the order was canceled because the products you ordered were not in stock anymore. In the messages of my colleagues I can see that the reimbursement was locked in the account, however, they have unlocked it and the refund was made on the 25th of April.
Our apologies for this inconvenience. We remain at your disposal if you have any further questions (please direct all questions directly to our customer service department).
Sportly,
The Alltricks Team
No money back
After months returning the item, we still don’t have our money back and don’t get a response from customer service. You cannot reach them.
26 February 2024
Unprompted review
Reply from Alltricks
Beste Margreet,
Hartelijk dank voor je bericht.
Ik heb even in ons systeem gekeken en ik heb je zojuist van een antwoord voorzien op jouw eerdere mail die je naar onze klantendienst gestuurd had.
In het kort: er staat sinds 12 maart al een voucher klaar in jouw klantenprofiel. Mocht je de voucher willen gebruiken voor een toekomstige bestelling kun je deze toevoegen in jouw winkelwagen wanneer je uitcheckt. Mocht je liever een terugbetaling willen zal je dit in gang moeten zetten in jouw klantenprofiel onder "Mijn vouchers".
Mocht je nog vragen hebben hoor ik dat uiteraard graag!
Sportieve groet,
Het Alltricks Team
Kona Honzo Order
I was a bit reluctant to order a complete bike based on some of the other reviews, but I'm really glad that I did! Not only was the price much better than other sites, but it was delivered extremely fast and had the exact specifications described in the listing. I would not hesitate to order from Alltricks again - very happy with my experience!
7 April 2024
Unprompted review
Reply from Alltricks
Dear Tyler,
Thank you for your message! We are very happy to hear that you are satisfied with our services and that everything went well!
We wish you loads of (sports) fun and hopefully we will see you again at Alltricks.nl! :-)
Sportly,
The Alltricks Team
good service / good discounts
good service, good sleek shopping experience. good discounts, friendly emailing of different steps in shopping.
8 April 2024
Unprompted review
Reply from Alltricks
Hi Alexander,
Thank you for your message and we are happy to hear that you are satisfied with our service and the products on our website.
We wish you loads of (sports) fun and hopefully we'll see you soon on Alltricks.nl! :-)
Sportly,
The Alltricks Team
I received the wrong backpack and i…
I received the wrong backpack and i have no idea how to return it and get a refund. Customer Service hasn't replied
29 March 2024
Unprompted review
Reply from Alltricks
Hi Marilia,
Thank you for your message and my sincerest apologies for the experience of receiving the wrong package.
I see that my colleague has responded on the 30th of march. She will handle your case as soon as possible.
Once again, our apologies for this situation.
Sportly,
The Alltricks Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.