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Rated 5 out of 5 stars

Although it was neatly wrapped and crated, one of the seven mirrors shattered during transaction. I prepared myself for a difficult procedure to resolve the issue; communication was quick and efficien... See more

Company replied

Rated 1 out of 5 stars

3/17/26 - I was asked to supply details of dissatisfaction with aforementioned mirror. I welcome any adjustments to help make this mirror useful. Updated/Edited: In spite of bright daylight,... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service!!! Seriously, this company goes above and beyond to help their customers out. I had an issue with parts on a large LED medicine cabinet and they did the due diligence to find... See more

Rated 5 out of 5 stars

The mirrors arrived with a defect in the glass. Customer service was exceptional. They immediately offered either a refund or a replacement. We chose replacement. Customer service sent me tracking nu... See more

Company replied

Company details

  1. Bathroom Supply Store

Written by the company

Offering the best value in high-quality bathroom products: Expert of Mirrors, Medicine cabinets, Lighting fixtures, etc.


Contact info

4.1

Great

TrustScore 4 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

The mirror is nearly flawlessly

The mirror is nearly flawless. The LED lights, particularly the clock and controls, are too bright for my taste at night, which is my main grievance. I applied the tiny stickers that reduce the brightness of electronics. It ruined the appearance but helped (not enough). Additionally, their vivid blue color is awful at night. I'll locate a night light and have successfully turned off the clock and temperature. We tucked ours into the wall, and I'm a little worried that one day a fastener or nail will pierce the wall from the opposite side.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Although it was neatly wrapped and…

Although it was neatly wrapped and crated, one of the seven mirrors shattered during transaction. I prepared myself for a difficult procedure to resolve the issue; communication was quick and efficient, and there was no disagreement. ExBite arranged for a replacement door. which was once again properly packaged before being broken by FedEx. One more, without hesitation, ExBite provided a replacement that was undamaged and expertly packaged. After that, I was able to install the unit, and I'm really happy with the product's quality and simplicity of use.

7 January 2026
Unprompted review
Allsumhome logo

Reply from Allsumhome

Thank you so much for sharing your detailed experience with us. We sincerely apologize for the multiple shipping damages you have encountered, and we truly appreciate your patience and understanding throughout the whole process.
It is our responsibility to ensure you receive intact products, so we are glad we could arrange replacements promptly and resolve the issue smoothly for you. We are delighted to hear that you are satisfied with the product quality and easy installation in the end.
We will further optimize our packaging and shipping cooperation to avoid similar situations in the future. Thank you again for your trust and support. Please feel free to contact us if you need any further assistance.

Rated 4 out of 5 stars

This mirror is well quality and it…

This mirror is well quality and it looks amazing in my guest bathroom!

14 January 2026
Unprompted review
Allsumhome logo

Reply from Allsumhome

Thank you so much for your choice and wonderful review! We’re delighted to hear that the mirror is of great quality and looks stunning in your guest bathroom. Your satisfaction is our greatest motivation, and we hope you continue to enjoy it. If you have any needs later, please feel free to contact us.

Rated 3 out of 5 stars

Nice product

Nice product. Had a minor flaw and Exbrite handled it professionally.

14 March 2026
Unprompted review
Allsumhome logo

Reply from Allsumhome

Thank you so much for your kind feedback and for choosing Exbrite! We’re glad you’re happy with the product and appreciate your understanding about the minor issue. It’s our pleasure to resolve it professionally for you. We hope you enjoy your purchase and have a great day!

Rated 1 out of 5 stars

Overpriced Bathroom LED Cabinet, read review

3/17/26 - I was asked to supply details of dissatisfaction with aforementioned mirror. I welcome any adjustments to help make this mirror useful.

Updated/Edited:
In spite of bright daylight, the night light still does not work. I will ge leaving a Google review as well. Mirror does not stay in magnetic field at times, drops and I fear it will break. Anti Fog inconsistent works. I have to bend over a counter to be able to use the make up mirror and look at oneself tilted- who does that when putting on makeup!

Pro: Nice size of mirrors. Nice interior illumination. Makeup mirror magnification is good
Con: Way, way overpriced for the following reasons: I don't need the room temperature displayed on the mirror, that's ridiculous; the night light does not work as stated;only came with 2 plastic shelf organizers; one has to be careful where the makeup mirror because it will hit the shelf (so I take it down when not in use) , doors do not meet flush; AND the vendor took a LONG time to address issues

16 November 2025
Unprompted review
Allsumhome logo

Reply from Allsumhome

We are truly sorry to hear about your experience and apologize for the frustration these issues have caused you.
We want to gently clarify a few details: our cabinet does not include plastic shelf organizers, and the night light feature is controlled by a dedicated switch. We’d like to help you check the settings and resolve all the problems you mentioned as soon as possible.
Your satisfaction is our top priority. Please reach out to our customer service team directly so we can assist you properly and make this right.
Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Exceptional customer service

The mirrors arrived with a defect in the glass. Customer service was exceptional. They immediately offered either a refund or a replacement. We chose replacement. Customer service sent me tracking numbers and then followed up when they were notified the mirrors had been delivered. Thank you for a hassle free experience!

27 February 2026
Unprompted review
Allsumhome logo

Reply from Allsumhome

Thank you so much for your wonderful review and for choosing our product! We’re sorry to hear about the initial issue with the glass, but we’re thrilled we could resolve it quickly and provide you with a hassle‑free experience. Providing exceptional customer service is always our goal, and we truly appreciate your trust and support. We hope you love your mirrors and enjoy them for years to come!

Rated 5 out of 5 stars

I had a problem with a vanity I…

I had a problem with a vanity I ordered. I immediately contacted them everything was rectified within hours. Quality merchandise and outstanding customer service. I will order again.

26 February 2026
Unprompted review
Allsumhome logo

Reply from Allsumhome

Thank you so much for your wonderful feedback! We’re sorry to hear you had a small issue with your vanity, but we’re glad we could resolve it quickly for you. We truly appreciate your kind words about our product quality and customer service. It means a lot that you’ll be ordering with us again — thank you for your support!

Rated 5 out of 5 stars

Great product support

Our first mirror was slightly damaged. I notified allsumhome and was sent a replacement quickly. Hassle free.

26 February 2026
Unprompted review
Allsumhome logo

Reply from Allsumhome

Thank you for your kind review! We’re sorry to hear about the slight damage to your first mirror, but we’re glad we could send you a replacement quickly and make the process hassle‑free for you. Providing great support is our top priority, and we truly appreciate your trust and feedback!

Rated 5 out of 5 stars

I absolutely love me mirror

I absolutely love me mirror ! It makes our remodeled bath room really cool and modern looking. I have plenty of storage and can easily find the things I use. There was an issue with one of the doors. A new door was sent out within a week and the issue was solved. Great customer service! Now I want one in my other bathroom.

12 February 2026
Unprompted review
Allsumhome logo

Reply from Allsumhome

Thank you so much for your wonderful review! We’re thrilled to hear you love your mirror and that it adds such a nice modern touch to your bathroom. We’re also glad we could quickly resolve the door issue for you. It means so much that you’re planning to get another one — we truly appreciate your support and trust!

Rated 5 out of 5 stars

Amazing customer service!!

Amazing customer service!!! Seriously, this company goes above and beyond to help their customers out. I had an issue with parts on a large LED medicine cabinet and they did the due diligence to find the exact parts that needed replacement, and are mailing them to me now in Alaska. Can’t say how much I appreciate a company that does the right thing and communicates well throughout the process to ensure they for sure make things right for their customers.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the illusion 72x36 medicine…

I ordered the illusion 72x36 medicine cabinet and love it! I can’t live without it! There’s so much storage and the mirrors are great for makeup. I had no issues with delivery and when I noticed the clock was not keeping the correct time they sent out a replacement asap. The customer service was excellent!

22 January 2026
Unprompted review
Rated 3 out of 5 stars

The shower door is great quality

The shower door is great quality, especially with the safety film. Just be aware that delivery is curbside, so I need help getting it inside.

3 September 2025
Unprompted review
Allsumhome logo

Reply from Allsumhome

Thank you for the great review and heads-up! We’re delighted that you’re pleased with the shower door’s quality and safety film. We’re sorry the curbside delivery created extra work. Next time, feel free to contact our support team in advance—we’ll gladly help arrange inside delivery or share handy moving tips. Enjoy your new door, and we look forward to serving you again!

Rated 3 out of 5 stars

The cabinet itself is great

The cabinet itself is great, but the digital display is already losing characters. An 8 now looks like a 5, which is a bit disappointing.

7 August 2025
Unprompted review
Allsumhome logo

Reply from Allsumhome

Dear Valued Customer,
Thank you for your kind words about the cabinet and for bringing the digital display issue to our attention. We sincerely apologize for the missing segments that make the “8” look like a “5”; this is certainly not the experience we want you to have. Rest assured, we will arrange a free replacement or repair of the display right away and tighten our pre-shipment inspections to prevent recurrence. Our after-sales specialist will contact you shortly via the information you provided to finalize the solution. Thank you again for your valuable feedback and your continued support!
Please directly contact our allsumhome after-sales customer service

Rated 2 out of 5 stars

Very Poor Design and Installation Instructions

The instructions provided are absolute garbage. It states to secure the mounting bar with the provided flat head screws. I did not receive flat head screws. The parts supplied only included pan head screws. Next, my mounting bar does not look like any images in the instructions or online. There are two ridges above and below the screw holes. These ridges do not allow the screws to sit flush against the bar. I can't imagine this is how it is supposed to fit, or that the cabinet will sit right with the screws not sitting flush against the bracket. The parts provided includes Anchor B for installation in wall studs but gives zero instruction on how to use those anchors. Only 1 Anchor A was provided for installation on drywall. Neither anchor has any instruction on how to install. Step 3 just says to "drill holes insert anchors where needed". That's not even good English, not helpful, and the illustrations look like they were hand drawn by a child. I tried to call the installation assistance number but it went to a voice mail. I've left a message with my phone number. The customer service is extremely unsatisfactory. This company has an F rating with the Better Business Bureau.

10 June 2025
Unprompted review
Allsumhome logo

Reply from Allsumhome

Dear customer, we're extremely sorry for your frustrating experience. We sincerely apologize for the installation issues and the failure of our after - sales team to assist you promptly. Our customer service team will contact you as soon as possible to resolve these problems. Thank you for your patience and understanding.

Rated 3 out of 5 stars

Good mirror

We're like this mirror quite a bit so far, and it's handy that I can choose to hardwire it or use an outlet. The drywell anchors it came with weren't great though - I have to use our own.

17 May 2025
Allsumhome logo

Reply from Allsumhome

Thank you very much for your feedback! We are delighted that you like the mirror and appreciate its flexible installation options, allowing you to choose between hardwiring or using an outlet. Regarding the drywall anchors, we are sorry for the inconvenience caused. When installing, if you encounter issues with the anchors not holding securely, you can try using larger-sized anchors or wall plugs. If you have any questions during the installation process or need further assistance, please feel free to contact us. We look forward to your next visit!

Rated 1 out of 5 stars

Purchase Intelligent Toilet Oct 2024

Purchase Intelligent Toilet Oct 2024
We purchased a toilet in Oct 2024, and it worked completely fine until April 1, 2025. Allsumhome offers a one year warranty. Firstly, when you call no one answers, then they request multiple videos/pictures to verify the issue. Once you send the videos they state that you pushed the wrong button, etc. Tech support promised they would send a replacement toilet. Finally, they sent replacement parts, that I didn't request. We have installed all the replacement parts, and the toilet is still not operating correctly! Apparently this is their mode of operation, I have found other reviews with the same storyline. I am going to contact the Attorney General and get behind this issue.

21 April 2025
Unprompted review
Allsumhome logo

Reply from Allsumhome

We are truly sorry to hear about the frustrating experience you have encountered with our customer service. We understand how disappointing it can be when things do not go as expected, especially when you are dealing with a product issue.
Please know that our management has been made aware of this situation and is taking it very seriously. We are committed to resolving this matter promptly and ensuring that you receive the support and resolution you deserve.
We sincerely apologize for the inconvenience and any frustration caused. We value your feedback and are determined to improve our customer service to prevent such issues in the future.
Thank you for bringing this to our attention. We will be in touch with you shortly to discuss further steps to address your concerns.

Rated 5 out of 5 stars

EXCELLENT customer service

EXCELLENT customer service! Thank you!

11 April 2025
Unprompted review
Allsumhome logo

Reply from Allsumhome

Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with our customer service. Your satisfaction is our top priority, and we strive to provide the best support possible. We hope to continue earning your trust and exceeding your expectations. Thank you again, and we look forward to assisting you in the future!

Rated 5 out of 5 stars

If you looking for a shower door for…

If you looking for a shower door for your bathroom remodeling project, there are no other provider with such a good price-quality ratio!
I especially want to note the excellent after-sales service, solving any problems in the shortest possible time.

11 April 2025
Unprompted review
Allsumhome logo

Reply from Allsumhome

Thank you for your wonderful feedback! We're delighted to hear that you found our shower doors to be such a great value and that our after-sales service met your expectations. Your satisfaction is our top priority, and we're committed to providing the best possible experience. We look forward to assisting you with any future needs and thank you for choosing us!

Rated 5 out of 5 stars

If you are looking to remodel your…

If you are looking to remodel your bathroom or just upgrade it look no further for a quality product . A medicine cabinet can become a statement when guests are over . We recently did our main bathroom and wanted a newer medicine cabinet . I did a lot of research and i'am so glad we choose Exbrite . You know your dealing with a quality company when you discover an issue while installing it. Called cust service and the rep could not have been more curtious and ensured the replacement was being shipped out . A few days later a package arrived . There was the item in perfect condition . There are a lot of companies that give you the run around but Exbrite goes above and beyond . We are very happy with there product and constantly get compliments . I will tell anyone looking , to look no further . Exbrite is the way to go .

23 March 2025
Unprompted review
Allsumhome logo

Reply from Allsumhome

Dear customer, hello! Thank you very much for your recognition and support of our products. Your satisfaction is our greatest motivation. We are very pleased that our customer service was able to assist you promptly when you encountered an issue during installation. Your positive review is the best affirmation of our product quality and service. We will continue to strive to provide you with even better products and services. We hope that you will continue to support us in the future. Thank you once again for your trust and support!

Rated 5 out of 5 stars

Perfect!

We ordered two of these medicine cabinets to swap out our old bathroom mirrors. The storage space is amazing and the lights are super easy to adjust.

13 March 2025
Allsumhome logo

Reply from Allsumhome

We're glad to hear that the medicine cabinets have exceeded your expectations. The added storage and adjustable lighting are designed to make your bathroom both functional and stylish. If you have any more questions or need further assistance, feel free to reach out. Enjoy your new bathroom upgrade!

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