Maybe looking up parts could improve a little such as if you want to look up Hobart dishwasher model starting with C the alphabet would pop up instead of having to scroll down several pages you could... See more
Company replied
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See what reviewers are saying
Pricing is competitive. Your shipping packaging has improved over the past year. The number of characters allowed for the PO field is limiting. The PO we enter gets cut-off during shipping process.... See more
Very Satisfied Everyone we've dealt with has been helpful and responsive to our needs. We sometimes call at the last minute with an order requiring overnight shipment. They go above and beyond to ac... See more
Company replied
AllPoints has been our go to for commercial parts since 1998 ICS is who you were when we started doing business with you and you have improved over the years. Free shipping on Back orders is HUGE and... See more
Company replied
Company details
Information provided by various external sources
As the leader in replacement parts, AllPoints makes the job of finding replacement parts quick and easy. AllPoints combines the most complete inventory of Non-OEM parts, the simplicity of identifying hard to find parts, and easy access to OEM parts. One call. One click. One source.
Contact info
607 Dempster St, 60056, Mt Prospect, United States
- 8003322500
- aptrustpilot@allpointsfps.com
- allpointsfps.com
4.2
Great
1K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great service and speedy shipping.
8 November 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Mac, thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
Wrong part sent.
1 November 2021
Reply from AllPoints Foodservice Parts & Supplies
We’re sorry for your experience with AllPoints. Please call us at 800-332-2500, email us at custserv@allpointsfps.com, or Live Chat us on our website so we can assist you with this issue.
Great service.
30 October 2021
Reply from AllPoints Foodservice Parts & Supplies
We appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
This parts & supply service provided me…
This parts & supply service provided me with the correct parts and delivery was on the day it was scheduled. Awesome service !
28 October 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Flavor Town BBQ, thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
Great Service Nice People
18 October 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Kerry, thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!
The product I needed was in stock
The product I needed was in stock, it shipped fairly quickly. The website is easy to use. My only ding would be I thought the ground shipping charge was about double of what other products (other vendors) typically charge for that size and weight ship to my business.
14 October 2021
Reply from AllPoints Foodservice Parts & Supplies
We're sorry for your experience with AllPoints. We strive to always provide best-in-class customer service. We will pass along your feedback on our shipping rates.
The parts that I need are available 99%…
The parts that I need are available 99% of the time.
6 October 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Vector Service, we appreciate your positive feedback! We strive to always have the parts our customers need. Thank you for choosing AllPoints.
I just started dealing with All Points…
I just started dealing with All Points and so far I feel customer service is great and shipping was fast. Pricing is good. I’m very happy with my experience to date.
4 October 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Knott Services, thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
still waiting for my order
3 October 2021
Reply from AllPoints Foodservice Parts & Supplies
We’re sorry for your experience with AllPoints. Our team has reached out and we hope to hear back from you soon. As always, you can call us at 800-332-2500, email us at custserv@allpointsfps.com, or Live Chat us on our website.
Part is still backordered I guess have…
Part is still backordered I guess have not received any communication on the status of my order.
27 September 2021
Reply from AllPoints Foodservice Parts & Supplies
We’re sorry for your experience with AllPoints. We strive to always provide best-in-class customer service. Our team appreciated the opportunity to discuss your feedback with you. If there is anything else we can do, please reach out and let us know.
Still haven’t received part
Still haven’t received part. No one can tell me where it is. But website still says in stock.
26 September 2021
Reply from AllPoints Foodservice Parts & Supplies
We’re sorry for your experience with AllPoints. We strive to always provide best-in-class customer service. Our team appreciated the opportunity to discuss your feedback with you. If there is anything else we can do, please reach out and let us know.
Reply from AllPoints Foodservice Parts & Supplies
We appreciate your positive feedback! We strive to always have the parts our customers need. Thank you for choosing AllPoints.
Great service
9 September 2021
Reply from AllPoints Foodservice Parts & Supplies
We appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints
Still waiting on partial order
Still waiting on partial order. Ordered 8/23/21. No updates
7 September 2021
Reply from AllPoints Foodservice Parts & Supplies
We’re sorry for your experience with AllPoints. Our team has reached out and we hope to hear back from you soon. As always, you can call us at 800-332-2500, email us at custserv@allpointsfps.com, or Live Chat us on our website.
Received one part but not the other
Received one part but not the other. No phone number left email to customer service. No reply. Won't buy again from them. We are a business NOT individual. They lost future business
5 September 2021
Reply from AllPoints Foodservice Parts & Supplies
We’re sorry for your experience with AllPoints. Someone from our customer service team will be reaching out and we hope to hear back from you soon. As always, you can call us at 800-332-2500, email us at custserv@allpointsfps.com, or Live Chat us on our website.
Bakers pride replacement pizza stones
Awesome company the stones are great unfortunately two arrived broken employees took care of sending out two more couldn’t be happier thank you
1 September 2021
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
Super fast delivery!!!!
1 September 2021
Ever since Vegas location closed
Ever since Vegas location closed, deliveries are way too long. I’m going to start looking for other vendors, long time customer
30 August 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Chris, we’re sorry for your experience with AllPoints. Our team someone from our team will be reaching out to better understand the issue.
ive sent multiple messages needing a…
ive sent multiple messages needing a reciept / invoice that matches the charged amount and its been a week with no responce
30 August 2021
Reply from AllPoints Foodservice Parts & Supplies
We’re sorry for your experience with AllPoints. Our team will be reaching out and we hope to hear back from you soon. As always, you can call us at 800-332-2500, email us at custserv@allpointsfps.com, or Live Chat us on our website.
On my last order I believe it was…
On my last order I believe it was Kendra or Kendall. I complimented her on her service cuz she was outstanding. She had to look up a part you have never sold before. And go out to third party for results. She got back to me before I could even get my eggs cooked I was making breakfast. Complete with instructions and numbers and made my life very easy that morning. Apparently I must have gotten the email wrong and she notified me 2 hours later that she hadn't heard from me and should she proceed.
The part is brand new to your company and didn't have a number yet applied so logistically it was a poop show. But I received the product two days earlier than expected. Of the customer was very pleased and the product was OEM and right on the money. When I complimented her said you must know your way around a bit she said actually she was fairly new to the company.
My my interactions with most of your reps are as expected and sometimes they need a little help with description or direction with mechanics. This lady was pretty Sharp said she did no real previous restaurant experience mechanically. But I would have never known that by the interaction I had with her for the situation I was in stuck between a rock and a hard spot.
I'm sure you can find whether it is Kenda Kendra Kendra Kendall something Samson I think in my previous order which was over 600.
In any case she blew me away and I would hire her in a second in my company. She is really somebody to look at for advancement and rapid pay increase for her skills Head and shoulders above any other of dealt with.
Best regards,
KLS
29 August 2021
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