Maybe looking up parts could improve a little such as if you want to look up Hobart dishwasher model starting with C the alphabet would pop up instead of having to scroll down several pages you could... See more
Company replied
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See what reviewers are saying
Pricing is competitive. Your shipping packaging has improved over the past year. The number of characters allowed for the PO field is limiting. The PO we enter gets cut-off during shipping process.... See more
Very Satisfied Everyone we've dealt with has been helpful and responsive to our needs. We sometimes call at the last minute with an order requiring overnight shipment. They go above and beyond to ac... See more
Company replied
AllPoints has been our go to for commercial parts since 1998 ICS is who you were when we started doing business with you and you have improved over the years. Free shipping on Back orders is HUGE and... See more
Company replied
Company details
Information provided by various external sources
As the leader in replacement parts, AllPoints makes the job of finding replacement parts quick and easy. AllPoints combines the most complete inventory of Non-OEM parts, the simplicity of identifying hard to find parts, and easy access to OEM parts. One call. One click. One source.
Contact info
607 Dempster St, 60056, Mt Prospect, United States
- 8003322500
- aptrustpilot@allpointsfps.com
- allpointsfps.com
4.2
Great
1K reviews
Hasn’t replied to negative reviews
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UNSATISFIED
1. Wrong dispatch that causes me a lost in taxes and declaration in customs offices, you make me lost money and now you don't want to recognize it even if it is your complety fault.
2. invoice with taxes even if I declared that all the items I purchase to you, several times, are for exports to Ecuador
3. dissapointed.
1 June 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Maira Jose Almeida, we’re sorry for your experience with AllPoints. We strive to always provide best-in-class customer service. Our team appreciated the opportunity to discuss your feedback with you. If there is anything else we can do, please reach out and let us know.
The service is always pleasant and…
The service is always pleasant and helpful, never have problems with any of the sales persons whom I have been dealing with over the years.
28 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Ziki, we appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
always have what i need
25 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Mark, thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
I have gotten what I needed most of the…
I have gotten what I needed most of the time and my rep does a great job researching the parts I need and if he can't find it it probably doesn't exist great company and people to work with
25 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Ted, we appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
I did not subscribe to the emails and…
I did not subscribe to the emails and their unsubscribe link does not work.
25 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi David, we do apologize that you have continued to receive emails. I just got with our marketing team and can assure you that your email address has been removed from our lists as of this morning. Thank you.
I've been dealing with AllPoints for…
I've been dealing with AllPoints for over 12 years and have never had one complaint.
19 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Wade, thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!
I had no issues
I had no issues, and have no complaints that need addressing. I had a great experience overall.
18 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Tyler! Thank you for choosing AllPoints as your partner in OEM equivalent parts. We’re proud to be a part of helping you do what you do best.
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
fast and courteous customer service
18 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!
Reply from AllPoints Foodservice Parts & Supplies
Hi Rick, we appreciate your positive feedback! We strive to always have the parts our customers need. Thank you for choosing AllPoints.
Always quick to answer questions and…
Always quick to answer questions and help whenever however they can
17 May 2021
Reply from AllPoints Foodservice Parts & Supplies
We appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
Great communication and friendly on time service
ordered a TRUE part that had to be programmed before shipping. Communication was great, keeping me up to date on when my order was shipping. The parts i ordered got here faster than expected, that is always a plus!
17 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!
Had the parts I needed at a great price.
15 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
I had a Great experienceoverall but the…
I had a Great experienceoverall but the Package did Not have my Name on it and it was a confusion at the time that I was Picking up... but for The rest of the experience Great.
Thanks.
13 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Julio, we appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
Parts never arrived on time
Parts never arrived on time. Packing can be improved, appreciated if price are shown in Canadian dollars
12 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Saeed, we’re sorry for your experience with AllPoints. Our team has reached out and we hope to hear back from you soon. As always, you can call us at 800-332-2500, email us at custserv@allpointsfps.com, or Live Chat us on our website.
Terrible customer service
Terrible customer service! I’ll do everything in my power not to order from you guys anymore!
11 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Matt, we’re sorry for your experience with AllPoints. We strive to always provide best-in-class customer service. Our team appreciated the opportunity to discuss your feedback with you. If there is anything else we can do, please reach out and let us know.
So far good service for the first order
11 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Wayne! Thank you for choosing AllPoints as your partner in OEM Equivalent parts. We’re proud to be a part of helping you do what you do best.
Reply from AllPoints Foodservice Parts & Supplies
We appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
Reply from AllPoints Foodservice Parts & Supplies
Hi Mike, thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!
I received a wrong part and it caused…
I received a wrong part and it caused huge inconvenience.
5 May 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Emre, we’re sorry for your experience with AllPoints. We strive to always provide best-in-class customer service. Our team appreciated the opportunity to discuss your feedback with you. If there is anything else we can do, please reach out and let us know.
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