Allparts UK Reviews 

1,322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the incredibly fast delivery and dispatch times, often receiving orders sooner than expected. People are very pleased with the great quality and excellent selection of products, including hard-to-find items. The top-class service, easy-to-use website, and helpful communication are also widely appreciated. Consumers note that items are always as described, fitting perfectly and ensuring they get exactly what they need. Reviewers also frequently mention the excellent and secure packaging, contributing to a very reliable overall experience.

What people talk about most

Delivery service

People report overwhelmingly positive experiences with the delivery service, frequently highlighting its... See more

Product

Customers consistently note positive experiences with product quality and selection, often finding rare parts... See more

Service

Reviewers mention positive feedback about service, consistently describing it as incredible, top-class, and... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent build and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris Moorcraft , one of the tech support team was very hopeful and pointed me in the right direction to get the rolling bridge i needed for my guitar 5* As I play all over the country in a Oasis tri... See more

Rated 5 out of 5 stars

Glad I found the parts I needed on Allparts...I have to admit they are not always competitively priced for some things but when I need specific things - in this case fretwire - they can be relied on

Rated 5 out of 5 stars

I needed a tuning mech for an imminent gig. Ordered for delivery next day before 1pm, and had it by 10am. Royal mail failed to keep their tracking up to date, but I can't fault AllParts for that.

Rated 5 out of 5 stars

I ordered a tortoiseshell pick guard for my recently acquired Gibson Cromwell guitar, very pleased with the quality of the pick guard. Delivery very quick.


Company details

  1. Musical Instrument Store

Written by the company

Guitar, Bass and Amp parts. The UK's #1 choice for guitar techs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,322)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If something is going to break it’s…

If something is going to break it’s going to happen just before a performance and the package arrived in good time to repair the tuning post and get a good test before being needed, so timing was a real bonus here, the quick delivery saved the day.

18 March 2025
Allparts UK logo

Reply from Allparts UK

Thank you for your feedback. Glad to hear it arrived in the nick of time!
Allparts UK

Rated 5 out of 5 stars

All good

All good. Thanks.

8 March 2025
Allparts UK logo

Reply from Allparts UK

Thanks for your feedback.
Allparts UK

Rated 5 out of 5 stars

Excellent advice and communications

My actual online purchase from Allparts was the culmination of an email exchange where I was given excellent advice and expertise relating to my questions. My query related to replacement tuners and the guys went above and beyond in providing clear and concise replies which were much appreciated. I was able to purchase confident that what I was purchasing was exactly what I needed. Very happy to recommend.

15 March 2025
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Reply from Allparts UK

Thank you for your kindly worded review. Glad we were able to help and that you are pleased with the service.
Allparts UK

Rated 5 out of 5 stars

Thanks a ton to Chris Moorcraft for…

Thanks a ton to Chris Moorcraft for supporting and solving problems with the order. I ordered some screwsn on Allparts and I am not from UK. Unfortunately, RoyalMail accidentally shipped the order to US. I contacted allparts, and Chris solved the situation smoothly. I got a refund which actually covered customs charges from US to CZ. Overall, customer service in this company is great.

2 March 2025
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Reply from Allparts UK

Thank you for your detailed feedback. We are glad we were able to sort this out for you.
Allparts UK

Rated 5 out of 5 stars

Goods were in stock

Goods were in stock, arrived quickly no problems.

13 March 2025
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Reply from Allparts UK

Thanks for your feedback. Glad to hear you are pleased with the pots.
Allparts UK

Rated 5 out of 5 stars

All good

All good, well done.

13 March 2025
Allparts UK logo

Reply from Allparts UK

Thanks for your feedback. Glad to hear you are pleased.
Allparts UK

Rated 5 out of 5 stars

Great product

Great product. Good advice given on the phone when I called to check fitment etc.
The hipshot tuner buttons arrived and fitted perfectly. Many thanks 😊

12 March 2025
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Reply from Allparts UK

Glad to hear the tuner buttons are the right fit! Thanks for your feedback.
Allparts UK

Rated 5 out of 5 stars

Always great service

Always great service , super fast delivery ,great product.

27 February 2025
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Reply from Allparts UK

Thanks for your feedback. Always a pleasure, look forward to dealing with you again next time.
Allparts UK

Rated 5 out of 5 stars

Great Service

Great Service, Thanks Again

11 March 2025
Allparts UK logo

Reply from Allparts UK

Thanks for your feedback. Pleased to hear you are happy.
Allparts UK

Rated 5 out of 5 stars

Great parts and service

Order was dispatched really quickly, and the strap buttons were easy to fit on the Epiphone EJ-160E. Great service highly recommended

8 March 2025
Allparts UK logo

Reply from Allparts UK

Glad the strap buttons went on easy. Thank you for your feedback.
Allparts UK

Rated 5 out of 5 stars

Great customer service

Great customer service, my query was responded to quickly and good alternatives were offered by an experienced, friendly member of staff.

8 March 2025
Allparts UK logo

Reply from Allparts UK

Thank you for your feedback. Glad your experience with us was good and we were able to help!
Allparts UK

Rated 5 out of 5 stars

Excellent service

Excellent service, great to deal with!

7 March 2025
Allparts UK logo

Reply from Allparts UK

Pleased to hear you are happy! Thank you for your feedback.
Allparts UK

Rated 5 out of 5 stars

Easy website and helpful team

Easy website and helpful team if you need help.
Availability has been a bit of an issue at times but when your chosen item is in stock the buying process and delivery times are good.

7 March 2025
Allparts UK logo

Reply from Allparts UK

Thank you for your feedback. Glad we were able to be of service.
Allparts UK

Rated 5 out of 5 stars

Arrived in good time

Arrived in good time. Fitted ok to the Les Paul.

22 February 2025
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Reply from Allparts UK

Thanks for your feedback. Glad to hear the jackplate fits.
Allparts UK

Rated 5 out of 5 stars

Allparts; quick service, good products.

Ordered twice from Allparts now, both times they have dispatched the items quickly, and are good at keeping you up to date with what’s happening with your order. Currently having a guitar custom made so will be using Allparts for a few more bits yet. Recommended supplier.

4 March 2025
Allparts UK logo

Reply from Allparts UK

Thank you for your feedback. Glad to hear you are pleased with the parts and service and hope your build goes well!
Allparts UK

Rated 5 out of 5 stars

The part I required I was able to…

The part I required I was able to source easily on your web pages.
Delivery was well before I expected it.

21 February 2025
Allparts UK logo

Reply from Allparts UK

Thanks for your feedback. Glad to hear we had what you needed and it arrived in good time.
Allparts UK

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