Allison Homes Reviews 

658
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and welcoming approach, with many team members going above and beyond to assist. People consistently praise the exceptional customer service, noting that staff provide detailed information and make the buying process smooth and easy. Reviewers are also impressed with the high quality and standard of the properties, often describing them as well-finished and meeting expectations. However, some customers also noted dissatisfaction with customer service responsiveness, reporting that complaints received no resolution or that communication ceased after initial contact. A few other people also felt that the quality of workmanship was poor, citing specific issues like uneven gardens, blistered kitchen cupboards, and ongoing defects requiring significant homeowner effort to resolve.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers highlighting exceptional professionalism and... See more

Location

People report positive experiences with location, often praising the great locations of their new homes and... See more

Quality

Reviewers highlight positive aspects of quality, praising the superb build quality, high-standard finishes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We called in without making an appointment and were made very welcome by Alan. We explained what we were interested in and how much our budget was. Alan showed us different options and invited us... See more

Company replied

Rated 5 out of 5 stars

We moved into Deer park Thorney 7 months ago we have been delighted with our home and everyone with Allison homes that have helped us with a couple of minor teething problems Paula was brilliant p... See more

Company replied

Rated 5 out of 5 stars

Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally... See more

Company replied

Rated 5 out of 5 stars

A lovely site Development, nicely planned and feeling spacious. The properties we viewed are high spec and finished to a high standard. Rachel who showed around the development and properties was very... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.

Allison Homes

Written by the company

A homebuilder you can trust
We create quality homes and communities that help people realise their dreams. From your first enquiry to long after moving day, we’ll listen, keep our promises and support you with honest advice and responsive customer care.

BUILT FOR LIFE

Your Allison home is protected by trusted warranties and supported by a 5-star Customer Care team, giving you confidence from the day you move in and for years to come.

Buying a new home is a big moment, and we want you to feel confident long after you’ve collected the keys. Every Allison home is protected by a 10-year NHBC Buildmark Warranty, alongside our own 2-year Customer Care Warranty. Should something not be right, our team will listen, respond and work to resolve it as quickly and efficiently as possible. As a 5-star Home Builder, we’re proud to create quality homes and communities that people can trust. From helpful buying schemes to ongoing support after you move in, we’ll be with you throughout your journey - making your move simpler, more affordable and reassuring.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

658 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(658)

232 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Popped in without arranging

Popped in Friday 10th without arranging, currently we are browsing for a new property, Vicki and Charlotte understood our situation and why we are moving, both were more than happy to show us around on what was an extremely hot and I’m sure a tiring day for them.

I left with plenty of information on the different styles of properties, cost and layout of the site, and although the site is still in the initial building phase- you got a good feel for how the site and properties are built.

I’ve looked online and Allison homes gets a good build quality review, we look forward to a further visit and hey we might be purchasing depending on factors.

10 July 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Andrew,

Thank you for your lovely review. We’re so pleased to hear Vicki and Charlotte were welcoming, helpful and took the time to show you around.

It’s great to know you left with plenty of information and a good feel for the development. We’ll be sure to pass on your kind words.

- Allison Homes team

Rated 5 out of 5 stars

Steve and Wayne at Venus Fields

Steve and Wayne at Venus Fields have been absolutely superb. I cannot thank them enough for ensuring any issues found are resolved in a timely manner. These guys deserve some serious recognition from the senior management team.

2 July 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Jamie,

Thank you for your lovely review. We’re so pleased to hear Steve and Wayne have been so helpful and quick to resolve any issues at Venus Fields.

We’ll be sure to pass your kind words on - it’s fantastic to know they’ve made such a positive difference.

- Allison Homes team

Rated 5 out of 5 stars

Purchasing with Allison Homes

We approached Allison Homes about purchasing a bungalow in the future at Frampton. Roxy was very helpful and informative, she even encouraged us to walk around the area a talk to those that have already bought and moved in, which we did. If your not sure about purchasing new just go and speak with Roxy and she'll help you with everything you need to know.

9 July 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Darron,

Thank you for your lovely review. We’re so pleased to hear Roxy was helpful, informative and able to support you while exploring your future move to Frampton.

We’ll be sure to pass on your kind words - it’s great to know she helped you feel informed and confident.

- Allison Homes team

Rated 5 out of 5 stars

Completed Work Experience with Allison Homes

I had a fantastic week completing my work experience at Allison Homes. Everyone made me feel incredibly welcome from day one, and I learned so much about the business and what it's like to work in Customer Care.

A special thank you to Courtney Goodwin, Ryan Burcham, Sara Thomas, and Laura Newton for being so welcoming, supportive, and always willing to answer my questions. Their guidance and encouragement made my experience both enjoyable and valuable.

I have come away with a much better understanding of the industry, developed new skills, and gained confidence in a professional workplace. I really appreciate the opportunity and would highly recommend Allison Homes as a great place to work and learn.

9 July 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Ruslan,

Thank you for your wonderful review. We’re so pleased to hear you had such a positive work experience with Allison Homes and felt welcomed and supported by the team.

We’ll be sure to pass your kind words on to Courtney, Ryan, Sara and Laura. It’s fantastic to know you found the experience valuable and gained confidence during your time with us.

- Allison Homes team

Rated 5 out of 5 stars

So so helpful

So so helpful, showed me numerous houses. Thank you Sammy you were great.

1 July 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Johnathan,

Thank you for your lovely review. We’re so pleased to hear the team was so helpful and able to show you a range of homes.

We’ll be sure to pass on your kind words.

- Allison Homes team

Rated 5 out of 5 stars

Allison Homes King's Meadow Sales Office

Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to proceed, this was no reflection of Rachel's professionalism and helpfulness. She is a credit to the company.

24 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Lesley,

Thank you for your lovely review. We’re so pleased to hear Rachel was professional and supportive throughout your experience.

We’ll be sure to pass on your kind words - they’ll mean a great deal to her.

- Allison Homes

Rated 5 out of 5 stars

My family and I had a positive…

My family and I had a positive experience when we visited Allison Homes. We were made very welcomed by Claire Walker who was friendly and professional, giving us time to consider all our options without feeling any pressure at all. Claire was patient and understanding of our final decision and if circumstance change we would not hesitate to return to Allison Homes.

16 May 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Deborah,

Thank you for your lovely review. We’re so pleased to hear Claire made you and your family feel welcome and supported during your visit.

It’s great to know you felt able to explore your options without any pressure, and we’ll be sure to pass your kind words on to Claire.

- Allison Homes team

Rated 5 out of 5 stars

Pleasant and Helpful Visit

Rachel was friendly, professional and very knowledgeable, she listened to our requests and provided appropriate information based on that about both the available properties and local area.

19 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Martin,

Thank you for your lovely review. We’re so pleased to hear Rachel was friendly, professional and knowledgeable, and that she took the time to understand your needs.

We’ll be sure to pass on your kind words.

- Allison Homes team

Rated 5 out of 5 stars

Tanya was an absolute delight to speak…

Tanya was an absolute delight to speak to. Helpful and obliging. A real credit to the company. Thank you.

21 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Honor,

Thank you for your lovely review. We’re so pleased to hear Tanya was helpful, obliging and a delight to speak with.

We’ll be sure to pass on your kind words - they’ll mean a lot to her.

- Allison Homes team

Rated 5 out of 5 stars

First class viewing experience with Rachel

Our viewing today was first class in every way. Rachel, who showed us round and gave us all the information relating to the property we are interested in was amazing. She was friendly and professional as well as being extremely knowledgeable. She took time to understand our requirements and help us in deciding which property would suit us best. She didn’t rush things and could answer everything we asked. Her knowledge of the development, the properties construction and the local area were impressive. We have had a few viewings now in our journey to relocate to Devon and Rachel has by far been the best customer service/ sales person we have encountered. We have come away with everything we need to know and consider prior to making our final decision on our house purchase. We have also made a 2nd appointment with Rachel for Thursday so that we can progress things.

21 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Lyn,

Thank you for your wonderful review. We’re delighted to hear Rachel provided such a first-class viewing experience and took the time to understand your needs.

We’ll be sure to pass on your kind words, it’s fantastic to know her knowledge, professionalism and support made such a positive impression.

- Allison Homes team

Rated 5 out of 5 stars

Great experience

We would just like to say dealing with roxy has been a pleasure, and things have moved very smoothly from using easy mover and selling our house within the first day. Once our house had sold roxy was very quick to get the ball rolling with a meeting as regards what the next steps are.

Many thanks Adam &Tanya

20 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Adam,

Thank you for your lovely review. We’re so pleased to hear Roxy has made the process smooth and helped guide you through the next steps.

We’ll be sure to pass on your kind words, and we wish you all the best with your move.

- Allison Homes team

Rated 5 out of 5 stars

Very helpful team -thank you

20 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Trevor,

Thank you for your lovely review. We’re so pleased to hear the team were helpful, and we really appreciate your kind feedback.

- Allison Homes team

Rated 5 out of 5 stars

Thank you to the lovely Annabelle! ☺️

Thank you to the wonderful Annabelle at Allison Homes in Norwich! We had initially looked at other developments within Norwich until we 'stumbled' across The Oaks, where we met the ever-so-lovely Annabelle. From our very first meeting with her, she really made us feel welcome, and she left us with such a positive and memorable impression of her. The knowledge that she has, her hardwork and dedication to the job, and to helping customers like us find and secure our dream home is apparent, and we really could not have done it without her. Nothing was ever too much for her, and she 'bent over backwards' to assist us. A beautiful person inside and out, Annabelle is such a kind, down-to-earth, friendly, and bubbly person, who has such a lovely way of making you feel seen and heard, and I feel like we have known her for years. Seeing her on the development is like seeing your best friend ☺️ With a lovely smile and such a warm presence, she brightens up everyone's day, and we really can't envisage having anybody else as the 'face' of The Oaks. Perhaps it should be renamed 'Annabelle Homes' 😆 A fantastic development, with some of the most lovely people working on it - from Annabelle, George, Liam, and Mark (Burt), we genuinely consider all of them to be like family to us!

19 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Elena,

Thank you for your wonderful review. We’re delighted to hear Annabelle made such a positive impression and helped you feel so welcome at The Oaks.

We’ll be sure to pass your kind words on to Annabelle, George, Liam and Mark. It’s fantastic to know the team have helped make your new home journey so special.

- Allison Homes team

Rated 5 out of 5 stars

Great experience

Huge thank you to Tracy at Abbey Park, Thorney. We recently brought a property on this development. Her knowledge, experience and helpfulness was brilliant, which definitely helped with the stress of buying a home. I would definitely recommend Tracy and the team at Abbey Park. We can’t thank them enough.

17 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Michelle,

Thank you for your lovely review and recommendation. We’re delighted to hear Tracy’s knowledge, experience and support helped make your home-buying journey at Abbey Park less stressful.

We’ll be sure to pass your kind words on to Tracy and the team.

- Allison Homes team

Rated 5 out of 5 stars

Moved in to our new house at the end of…

Moved in to our new house at the end of march, build quality is great and Liam and George the site managers have consistently been helpful going above and beyond with any small issue we have had or help we have needed

15 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Mat,

Thank you for your lovely review. We’re delighted to hear you’re happy with the build quality of your new home and that Liam and George have been so helpful since you moved in.

We’ll be sure to pass on your kind words, it’s great to know they’ve gone above and beyond.

- Allison Homes team

Rated 5 out of 5 stars

All round great and smooth experience

All round great and smooth experience. Customer care teams always available to help, special thanks to tareena who has helped me with a couple slight issues that have been resolved fast, made getting my first home much easier and less stressful than I imagined

16 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Danny,

Thank you for your lovely review. We’re so pleased to hear your experience was smooth and that our Customer Care team has been there to help.

We’ll be sure to pass your kind words on to Tareena. It’s wonderful to know she helped make buying your first home easier and less stressful.

- Allison Homes team

Rated 5 out of 5 stars

Good Customer Service

Tanya was so helpful with the purchase of our new home. Everything was clearly explained and nothing was too much trouble. We are looking forward to moving into our new home shortly. Thank you Tanya for all of your help.

7 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Shirley,

Thank you for your lovely review. We’re so pleased to hear Tanya was helpful and made everything clear throughout your purchase.

We’ll be sure to pass on your kind words, and we wish you every happiness in your new home.

- Allison Homes team

Rated 5 out of 5 stars

Clare Walker sales representative in…

Clare Walker a sales representative in Somersham. She was absolutely amazing as soon as we walked through the door. We were greeted with a massive smile and great interpersonal skills to guide us.
We would definitely recommend to everyone.

8 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Hatice,

Thank you for your lovely review and recommendation. We’re so pleased to hear Clare gave you such a warm welcome and provided helpful guidance during your visit to Somersham.

We’ll be sure to pass your kind words on to her.

- Allison Homes team

Rated 5 out of 5 stars

Excellent Customer Service

Heather was very helpful, had fantastic knowledge of the product and processes. Above all, she was very warm and friendly! Thank you, Heather

14 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Candy,

Thank you for your lovely review. We’re so pleased to hear Heather was helpful, knowledgeable and friendly throughout your experience.

We’ll be sure to pass on your kind words, they’ll mean a lot to her.

- Allison Homes team

Rated 5 out of 5 stars

Time well spent thanks to Tracy

Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally, she promptly emailed us some paperwork. We came away knowing what we would have to do, to purchase one of the lovely homes on offer.

13 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Rafael,

Thank you for your lovely review. We’re so pleased to hear Tracy was warm, helpful and able to answer your questions clearly.

It’s great to know you came away feeling informed about the next steps, and we’ll be sure to pass your kind words on to Tracy.

- Allison Homes team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look