I switched over after a few years using square and never experienced the great service that feather provides. I wish I made the switch sooner!
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I’ve had nothing but an amazing experience talking and working with Feather. Signed up for the machine for my clothing brand that wasn’t doing so good and kind of going down hill. After going with fea... See more
I visited their website once and now am being regularly harassed by a rep, despite verbally and by email asking him to stop contacting me. Please stop contacting me I am not interested in using your s... See more
I switched to Feather last month after having issue with Square. I am very happy. The fees are fair and transparent, their customer support is amazing and most importantly they don’t hold my funds!
Company details
Written by the company
Feather is a payments company that lets businesses accept credit cards with ease. Feather focuses on delivering a better payment service by providing merchants with smarter payment tools and making it more affordable for them to get paid. Feather offers an all-in-one cloud based solution for businesses providing merchants with: Credit & debit card processing via card readers (including tap and chip & pin). Virtual terminal processing. Fully integrated inventory management. Online invoicing. Recurring billing & subscriptions payments. Customer database management software. Credit card vault for secure card storage. Online payment services including web hosting with integrated payments pages. Expert personalized support available by phone.
Contact info
Ottawa, Canada
- +1 877-363-2475
- sales@allfeather.com
- allfeather.com
4.4
Excellent
34 reviews
Hasn’t replied to negative reviews
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Nicholas was a pleasure to work with
Nicholas was a pleasure to work with. He understood & made the whole process very smooth for my business. 10/10. Will recommend.
25 March 2025
Unprompted review
Happy with my experience using this…
Happy with my experience using this payment processor. Highly efficient and effective to my convenience.
25 March 2025
Unprompted review
Whole thing was very smooth and I…
Whole thing was very smooth and I really enjoy their service. Highly recommend.
5 March 2025
Unprompted review
Do not uses this company
I have been trying to cancel my service for 2 or 3 months now with this company. i have emailed, called and texted them and they still haven't cancelled my service. This has been the worst customer service experience of my life. Do not use this company they are not worth it
19 January 2025
Unprompted review
Reply from Feather
We regret to see your review, but we feel it’s important to clarify the details.
On September 16th, our onboarding representative emailed you to book a meeting and go over our Advanced Appointment POS software. You didn’t respond until September 24th, and you booked a call for September 26th. The first call was designed to cover basic features and help you get familiar with the software. Following this, on September 28th, our onboarding rep sent another email requesting a second call to go over the software in greater depth. However, she did not hear back. Over the next month and a half, the rep sent four additional follow-up emails, but there was no response. During this time, we observed activity on your account and assumed you had become comfortable navigating the software on your own, which is why you were removed from the onboarding schedule.
On January 18th, 2025, at 4:32 PM EST, you called our support team, expressing frustration and demanding both a cancellation and a full refund. While we understand your frustration, you had actively used the service during this time, making a refund inappropriate—this would be akin to leasing a car and refusing payment because you didn’t drive it. Nevertheless, our support team promptly processed your cancellation request, closing your account on January 20th, 2025, at 11:31 AM EST. This was confirmed during a call.
Every account with Feather is assigned a personal account manager for ongoing support. Your account manager reached out over 13 times via phone and email but unfortunately did not receive a single response from you. We pride ourselves on our customer service and always strive to ensure our clients have access to the help they need.
We are disappointed to hear your experience did not meet your expectations, but it’s important to us that the facts are clear.
AMAZING SERVICE FROM START TO FINISH
AMAZING SERVICE FROM START TO FINISH
CANT SAY ENOUGH ABOUT HOW HELPFUL THEY ARE
4 October 2024
Unprompted review
Excellent Product and Service
Switched over after many years with Moneris....the transition was seamless. Not only are we saving $$, but the support and user friendly Dashboard have been outstanding.
18 October 2024
Unprompted review
Amazing company!
Bill is amazing! He actually cares, he helped me from start to finish. He saved me over $450 a month. I’ve been using them for just under 2 months and it’s been amazing. If I ever have an issue I can call Bill or the support team and they help me right away. I’d definitely recommend them. I don’t really write reviews but when he asked I was super happy too!
9 May 2024
Unprompted review
I switched to Feather last month
I switched to Feather last month after having issue with Square. I am very happy. The fees are fair and transparent, their customer support is amazing and most importantly they don’t hold my funds!
8 July 2024
Unprompted review
Amazing service
Amazing service, amazing rates. Saved me over 30% in monthly fees. I'd definitely recommend them to anyone!
18 June 2024
Unprompted review
Nicolas is a good person he setup…
Nicolas is a good person he setup everything for my store and he gave me the best rate
20 June 2024
Unprompted review
Very competitive rates
Very competitive rates. I have been using them for a week now, and everything has been working great.
17 March 2024
Unprompted review
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