Banner for Alleviate Financial Solutions

Alleviate Financial Solutions Reviews 3,283

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,421 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach. The overall service is often described as excellent, with consumers appreciating the efficiency and ease of their experience, along with a user-friendly process. However, some customers also noted issues with payment processes, specifically concerning service fees and the allocation of monthly payments, leading to confusion and dissatisfaction regarding the actual amount paid to creditors versus company fees. A few other people also felt that the company's actions did not align with initial promises, resulting in a worsening debt situation or unexpected credit limit reductions.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight specific... See more

Service

People report positive experiences with service, often highlighting the professional, speedy, and kind... See more

User experience

Clients share positive opinions on user experience, highlighting that the process is simple, easy to... See more

Payment

Reviewers mention ambiguous feedback about payment. Some customers report dissatisfaction, citing issues like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alleviate took a huge load off me by helping with my debt! I just couldn't get ahead. I have never had such professional, speedy, and kind service! All staff are thorough and always willing to listen... See more

Company replied

Rated 5 out of 5 stars

London was super patient and seemed knowledgeable about the process. He was able to answer all of my questions and ensure I understood each step. The entire process was easy, and fairly quick. It to... See more

Company replied

Rated 5 out of 5 stars

Hoping the complete experience will be great. Will have to write another review midway through the program and at the end. The process so far has been fairly easy. The understanding and the mechanics... See more

Company replied

Rated 5 out of 5 stars

The whole entire process was so easy with Alleviate with Tamara's assistance. She was congenial, courteous and extremely professional but above all personable. I answered her questions truthfully an... See more

Company replied


Company details

  1. Debt Relief Service

Written by the company

Alleviate Financial Solutions helps people who are in debt, resolve their debts so that they can have financial freedom once again.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My representative Tyron

My representative Tyron, is very polite, understanding and informative with everything, so far excellent customer service and account assistance.

9 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Norma, great support means knowing you’re never alone. We’re glad Tyron could help and are always just a call away whenever you need us.

Rated 5 out of 5 stars

A Service That Provides Financial Freedom

I did not know much about this type of credit service and the representative explained everything to me clearly and easily so that I understood every detail. I wasn't sure about the service, at I've heard about it before, but didn't know much about it, but the rep explained to me the financial freedom it can give you without incurring additional debt, but still being able to pay off your creditors in a balanced and timely fashion, and it just made fiscal sense to me. I realize that my particular account was just opened and hasn't kicked in yet, but a different rep called me to set up my online portal to track my account and I feel very secure and comfortable with managing my account, whether it be through my online portal or via a phone call to customer service. Thank you all so much!

8 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Thank you for taking the time to share your experience, Darren! We’re truly honored to be part of your debt‑free journey and look forward to supporting you as you work toward your goals. Your feedback means so much to us.

Rated 5 out of 5 stars

Great experience very friendly staff…

Great experience very friendly staff really appreciate them walking me through all the steps

10 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

James, thank you for sharing your experience. We’re glad to hear everything has gone smoothly and remain here to support you whenever needed!

Rated 5 out of 5 stars

Easy to work with.

Ryan was very easy to work with. He explained everything clearly.

8 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Guy, we love hearing how it went and are so glad Ryan took the time to explain everything thoroughly. We’re excited to support you on your debt‑free journey and are always here if any questions or concerns come up.

Rated 4 out of 5 stars

New customer pleased

Only reason for 4 stars is because I am a new client. So far the signing up process was very easy. Jeffrey was very patient with all my questions and explained everything thoroughly. I was very pleased through the whole process.

8 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Welcome, William! We’re thrilled you’re pleased with the process and glad Jeffrey took the time to thoroughly answer your questions. We’re always happy to help and just a call away if you need anything.

Rated 5 out of 5 stars

Great customer service

Great customer service. Mr Christopher made sure I understood everything.

9 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Eithen, we’re so glad Christopher could provide an experience that reflects how deeply we value service. We appreciate you letting us know!

Rated 5 out of 5 stars

I had a lot of questions prepared but…

I had a lot of questions prepared but as I sat and listened to Damian, he answered them all. He talked to me like a real person and not AI. So thank you

8 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

It means so much to hear Damian took the time to listen and treat the conversation with care. We’re so glad we could help!

Rated 5 out of 5 stars

Very impressed with expertise and…

Very impressed with expertise and knowledge Jeffrey Parham has. Explained everything to me in language I could understand. Very polite and courteous

8 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Marianne, we’re delighted Jeffrey took the time to explain the details with such care and clarity. Thank you for sharing how it went!

Rated 1 out of 5 stars

This has been a disaster

This has been a disaster! Over two years and they have done 0 for me. Run do not sign up!

1 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Thank you for taking the time to share your feedback, Russell. While we’ve settled your largest account along with an additional account, and further work is underway, we appreciate you bringing this matter to our attention. A member of our management team has been assigned to reach out to you directly to discuss your concerns. Thank you again for reaching out.

Rated 5 out of 5 stars

Friendly and helpful

Thank you for the help! Super easy and helpful!

8 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Carolyn, we’re glad we could help and even happier to hear the experience was easy. Thank you for sharing!

Rated 4 out of 5 stars

I was looking to get out of dept &…

I was looking to get out of dept & Guardian was presented to me. Very helpful with what I
wanted to achieve. Very pleasant people. Thank you!

6 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Marla, we’re delighted we could help you find a solution toward getting out of debt and that your experience was a positive one. Thank you so much for sharing!

Rated 5 out of 5 stars

Excellent service very polite!

Excellent service very polite!

7 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Thanks for sharing how it went, Ronald! We’re delighted you received the level of service we strive to deliver and truly appreciate you letting us know.

Rated 5 out of 5 stars

VERY INFORMATIVE

Carlos Muniz was great, I was very pleased with his technique, hopefully we can knock these debts out together….

7 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

We’re so glad Carlos was able to help! Thank you for taking the time to share your feedback and let us know how it went.

Rated 4 out of 5 stars

So far so good.

We are not finished with the process but so far Alleviate has been very straight forward and helpful. 6 months in and no complaints.

7 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Jackie, we’re so glad to hear it’s been smooth sailing and truly appreciate you sharing your journey. We’re excited for all the additional progress ahead and grateful to be part of your debt‑free future.

Rated 5 out of 5 stars

I had a great experience working w Diana Nolasco

I had a great experience working with Diana Nolasco. My situation was somewhat complex, as I needed to temporarily push back payments and restructure the repayment plan in a way that was manageable long term. Diana took the time to fully understand my needs, worked through the details carefully, and came back with a thoughtful solution that spread the impact across future installments.

What stood out most was her patience, communication, and willingness to dig into a more complicated request rather than defaulting to a standard answer. She followed through, kept me informed, and made sure everything was clearly explained along the way.

I really appreciated her support and professionalism throughout the process.

6 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Thank you for taking a moment to recognize the great service you received, Jesse! We’re so happy to hear Diana took the time to truly dig into your request and ensure those adjustments were handled with care. We sincerely appreciate your feedback and are always here if anything else comes up.

Rated 5 out of 5 stars

Ivan Luciano was awesome explained…

Ivan Luciano was awesome explained everything multiple times answered any questions and still offered more support for follow up questions after the call ended

6 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Thanks for sharing how it went, Megan! We’re delighted Ivan was able to help and made sure all your questions were answered before the call wrapped up.

Rated 4 out of 5 stars

Aaron made the transaction seem less

Aaron made the transaction seem less. Setting aside my fears in handing money to an unknown entity.

1 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Declan, we’re thrilled Aaron helped make the process easy and left you with a positive experience. Please know we’re always here if questions arise.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look