Allegiance Mobility Group  Reviews 273

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting specific individuals for their exceptional service. The overall service is frequently described as excellent, with many appreciating the efficiency and ease of the process, from pickup to drop-off. People also commend the quality of the vehicles, noting that many are new and well-maintained. However, some customers were not happy with the location of the service, finding the process of getting to and from the airport inconvenient and time-consuming, often involving public transport and shuttle waits. A few other people also felt that the customer service was occasionally lacking, with issues like delayed pickups and a perceived lack of empathy in certain situations.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the efficiency and professionalism... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Location

Consumers find the location to be ambiguous, with some reporting it easy to find and park, and appreciating... See more

Product

Users describe positive interactions with the product. Many customers praise the cars as new, clean, and... See more

Based on these reviews

Rated 5 out of 5 stars

We Picked up the Rental Car from this company last week and we Met Usman on Arrival who helped us with our Rental from beginning to end.He was very Professional he even helped us to Reduce our Deposit... See more

Rated 5 out of 5 stars

I wrote a positive review on leaving my car with Allegiance 2 weeks ago. I am happy to report that the pick up on return from our holiday was equally pleasing and again most friendly. I note one neg... See more

Company replied

Rated 5 out of 5 stars

So i initially picked these guys as they had the most competitive rate for csr hire (I managed to book more than a week in advance). Getting to the office was a small wrinkle but their shuttle made it... See more

Company replied

Rated 5 out of 5 stars

Faraz picked us up from Hatton Tube Station to take us back to our car that had been with Allegiance for two weeks. From terminal 3 you need to take the tube one stop to the Hatton Gardens collectio... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Service
  3. Valet Parking Service

Written by the company

Allegiance Mobility Group, established in United Kingdom London, is a dynamic car rental company committed to delivering superior service and exceptional value. We provide our customers with access to the newest and most advanced vehicles, ensuring comfort, safety, and style at reasonable and affordable prices. Our vision is to set the benchmark for excellence in the car rental industry and establish Allegiance Mobility Group as the market leader. We achieve this through continuous investment in a modern fleet, innovative mobility solutions, and a strong focus on customer satisfaction. Whether serving business professionals, international travelers, or local residents, we pride ourselves on creating a seamless rental experience built on trust, reliability, and convenience. At Allegiance Mobility Group, we believe that mobility should not only be accessible—it should also be an experience that reflects quality and care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

273 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great value

Great value, easy to get to Hatton Cross station then just a phone call and small wait. Wanted to extend by a day and it was no problem and again good value. Naveed and Nelson were very helpful at drop off. Would definitely use again!

16 April 2026
Unprompted review
Rated 2 out of 5 stars

30 minute wait to get picked up

I used Allegiance for parking at Heathrow Airport recently. Everything went well when we dropped the car off. They took me and my family to Hatton Cross tube station and it's free and one stop to Heathrow.
The problem arose when we returned to the Heathrow and called Allegiance from Hatton Cross to get picked up. It took 30 minutes for them to arrive while we waited in the cold outside the tube station. Not good following an 11-hour flight.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Jash and Osman were very accommodating…

Jash and Osman were very accommodating and accurate.
After returning the car we noticed that there was a dent and small mark under the handle of the car. Using my video evidence we got it sorted as well because we missed it when I picked the car.

I will definitely choose them again!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Smooth from start to finish

Jash was excellent throughout, making the whole process smooth and efficient. Pick-up was straightforward, and the drop-off and inspection went without a hitch. She also recommended upgrading to the Peugeot 3008, which was a great call and I loved every minute of driving it. I’ll definitely be using them again.​​​​​​​​​​​​​​​​

7 April 2026
Unprompted review
Rated 5 out of 5 stars

As a regular customer

As a regular customer, I was genuinely impressed with the brilliant service at this rental car office. Yesterday, when I picked up the car, the staff member named Faraz (I believe that was his name) handled everything exceptionally well. Even though the office was very busy and full of customers, he managed everything on his own with great professionalism, politeness, and efficiency. He served everyone smoothly, one by one, without any stress.

Today, when I returned the car, there were different staff members in the office—Jash and Usman—who were equally outstanding. They were extremely welcoming, friendly, and professional, making the whole return process quick and pleasant.

Overall, a fantastic experience with excellent customer service. Highly recommended!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Great location to leave our vehicle…

Great location to leave our vehicle whilst on an externed trip via Heathrow. Simple to use the drop off at Hatton Cross and then short ride on Underground to terminals - both of our drivers Naveed and Nelson were lovely. Pickup was in reverse and just as smooth. Highly recommend

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Drop off process

Dropped my car this morning, Naveed went above and beyond to make sure we reached T4 on time by dropping us at the Holiday Inn.

Quick and efficient service at the car park.

Highly recommended.

6 March 2026
Unprompted review

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