allcitizens.com Reviews 12

Bought a pair of Elite II boxers which fitted great and were really comfortable so ordered another three pairs all in the same size as the original pair (M). The three new pairs however do not fit so well - the laser cut power grip that stops ride up and is supposed to be a snug fit around your thighs is way looser than the original pair (19.5" circumference compared to 18" on the first pair) so ride up isn't prevented suggesting the wrong grip band had been used. This variability in the manufacture of relatively expensive pants is unacceptable (especially given the returns policy for second and subsequent pairs of the same style) and when I put a review similar to this one on the All Citizens website they deleted it!!!

Ordered two t shirts. Never received a confirmation e-mail, but the order showed up when I accessed their website. After three weeks of waiting I chatted with their AI and told them I needed to cancel. AI said it couldn't do that. Avoid these turkeys

Why did I only receive a refund of $6.89? I sent back two unopened underwear with the same label. Provide photo proof. I should have a full refund minus the $5 restocking fee for the 2nd pair. This whole process has been shit. Tell me why I shouldn’t blast you guys on on trust pilot and everywhere else? Fix this now please. Should be about $55 on total. Not $6.89

All Citizens Return request for order #US-AC431820

These guys make the best boxer briefs. Specifically the Elite Air II Boxer Brief -- it (along with other models) has a layer of silicone grippers at the bottom. If you have more muscular or larger thighs than typical for your waist size, like me, then they'll be happy to know these boxers do not ride up. Many companies claim this, I've tried most of them, but only All Citizens pulls it off.

Fantastic product, and responsive customer service. The Elite II are easily the best boxers I've ever worn. It may take a bit to get used to the grip on the thighs that keep them from riding up but they're all I wear now.

I bought a shirt under their 'first item guarantee return' policy and then it arrived with threads coming out/seam coming apart. I contacted the company via email since that is the only option. I received a message saying I would hear back in 1-2 days. Then I got an automated message from AI. Basically it took 2 weeks of me emailing with artificial intelligence to then get an email from a person, who then stopped responding. I emailed AGAIN, and heard from another human who then told me she would make an exception for the defective item by offering an exchange for underwear where I pay a FEE AND RETURN SHIPPING! Apparently, the shirt did not fall under their one item return policy, and even though it was defective it's my problem to deal with. Don't waste your money here.

I placed an order on 16 November and hadn't received anything by late December. I was not kept up to date and had problems communicating with the company. Initially, I'd have awarded a one-star review. However, once we did make contact, I found the company helpful and they offered me several options. In the end, I decided to just get my money back and this was processed quickly. Overall, my opinion has now changed and I'm not put off the idea of ordering again in the future.

Though I did not receive my packages and had to wait 4 weeks before I could receive a new one, I finally did receive a new package and could finally enjoy the new gear. I almost gave up hope, but happy you guys came through.

Best,
Zakaria

Good products for a reasonable price. very comfortable

Terrible. Terrible product, the most uncomfortable thing I've ever worn, even worse service to return. It's a total scam

Product is garbage, who wants a band of rubber around their upper thighs on a hot day? The company is also garbage, denied my attempts to return this crap, stay away
Why bother replying to my review with a bunch of BS? You guys suck and I’d advise anyone to not buy anything, waste of money

Great looking clothes at reasonable price . I placed an order with them 4 weeks ago still not been delivered. I have tried numerous times to contact them via email to no avail.
Will be contacting my credit card company as I think this is a scam site
I would not buy from this company

Finally company got in touch and sent the order. Defo not worth the money Crossfly underwear is by far superior.