Allbirds Reviews 2,629

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the comfort and quality of the shoes, often describing them as lightweight and supportive, suitable for various activities and daily wear. Many appreciate the quick delivery and the ease of the ordering process, highlighting a positive initial experience with the company. However, some people were dissatisfied with the customer service, reporting issues with responsiveness and the handling of returns or defects. There are also concerns about the durability of some products, with a few customers noting that shoes fell apart or showed wear quickly. Additionally, some reviewers experienced problems with delivery services and the condition of packaging upon arrival.

What people talk about most

Product

People report ambiguous experiences with product. Many consumers praise the comfort, style, and eco-friendly... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the comfort, style, and durability,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as useless, unresponsive,... See more

Delivery service

Consumers find delivery service to be ambiguous. While many customers praise the quick delivery, with some... See more

Return policy

Users describe ambiguous interactions with the return policy. While some customers report easy and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only issue preventing me giving 5 stars was the way my parcel was delivered. The shoe box had no additional protection so when received it looked like it had been sat on and the paper sticker seal... See more

Rated 4 out of 5 stars

The shoes are 5 star for comfort. I have a few pairs. However one pair (after approx a year) wore through a hole at the top where big toe is. Thin material could use something extra at toe of feet for... See more

Rated 4 out of 5 stars

Arrived very quickly but unfortunately I had to return as they were too big. They promptly sent a smaller size but they too I walked out of. I have several pairs of Allbirds so I know my size , but sa... See more

Rated 4 out of 5 stars

Good customer experience: easy to order & quick to be delivered and good product: materials and comfort. It was very important to me to find an European brand working with natural products. I love th... See more


Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

At Allbirds, we believe in making better things in a better way. We look to nature for inspiration, crafting footwear and apparel from materials like merino wool, eucalyptus tree fibre and sugarcane. As a certified B Corp, we’re committed to making sure we tread lighter on the planet. Our mission is to reverse climate change through better business, but we know that this global problem can’t be solved by one company alone. We believe that collaborative development and the sharing of technologies will help protect the planet for future generations. We choose to share knowledge and our proprietary materials such as our sugarcane-based EVA foam, which we open-sourced for all to use, including competitors.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

The shoes I've been looking for, for SO long!

Look great, feel excellent, brilliant website.

All-round very impressed.

I will be buying another pair

29 September 2025
Rated 1 out of 5 stars

Subpar quality

Bought a pair of sneakers. The reason I can't leave a good review is because the shoes I ordered are not worth what I paid for them. After only two or so wears, the woolly cushioning around the ankles started to pile, disintegrate, and dye my socks. Wish I'd not bought.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Always excellent

Another great pair of shoes. Comfortable, stylish, innovative, possibly more sustainable. Super quick free delivery.

29 September 2025
Rated 5 out of 5 stars

Comfy and stylish - Worth the price tag!

Great quality shoes, super comfy, and delivered quickly too. I’m very impressed. This is my second pair of Allbirds - I can’t recommend the brand more! In fact, I got my husband to buy a pair and he’s thoroughly impressed too.

29 September 2025
Rated 5 out of 5 stars

Warm, durable and instantly comfortable.

I really appreciate the ethical credentials and ethos of the brand. I’ve now purchased three products from their range and these latest shoes are an absolute winner for me.
Durable, smart enough for work and crucially, comfortable from the first use. I’m looking forward to wearing them through the winter months to see how they perform.

29 September 2025
Rated 5 out of 5 stars

I have bought multiple pairs of…

I have bought multiple pairs of Allbirds over the years. That are my favourite pair of shoes for comfort, quality and durability. This time i wanted to get a shoe in the wool range. Unfortunately the shoes i bought first, which were of the size i usually wear, was a bit tight. I had to return that to try out another size. Allbirds no questions asked return policy helped me finally find the size that fits me. This level of support and service along with a wonderful product is what makes this brand so great...

26 September 2025
Rated 5 out of 5 stars

Ethical!

Been wearing Allbirds for quite a few years now. Love them!
Especially like the waterproof ones for winter. So comfortable!
Also it’s good to know that the materials are ethically sourced.

26 September 2025
Rated 5 out of 5 stars

Love the quality!

Love the quality, choice of styles and colours, speed of delivery and value for money for these shoes. The replaceable inner soles are a god send!

22 September 2025
Rated 5 out of 5 stars

Beautiful shoes indeed

Beautiful shoes, delivered very promptly and safely. I ordered two identical tree runner shoes but in different sizes to gauge and keep the best fitting one. I returned the unwanted one really easily and was refunded the same day. Great experience!

22 September 2025

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