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3.7
Average
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Dealt with a complaint and offered to fullfill
Dealt with a complaint and fixeed the issue or offered to, still waiting on the final outcome.
11 September 2024
Unprompted review
I am very much satisfied with the…
I am very much satisfied with the service. I mistakenly subscribed the program and i wanted my money back, i requested for refund and jeremy from customer care helped me in this situation.
24 April 2024
Unprompted review
My experience was amazing
My experience was amazing. Thank you guys for everything
30 April 2024
Unprompted review
Reply from Allbeactive
Dear Nosipho Mkhize,
Thank you for your review. We are really happy that you are satisfied with our service.
Wishing you a wonderful day!
Kind regards,
Scott
Scam ….!!
Scam ….!!! Even I don’t know what I buy from them but deducting my money every month…. Just tell me how to cancel this plan which even I don’t know when I buy ….just tell me how to cancel
4 February 2024
Unprompted review
Reply from Allbeactive
Dear Dhiraj Pandey,
We are really sorry to read your review.
It is completely up to our visitors to select between a Regular price or a VIP member price when shopping at allbeactive.com Consequently, by choosing the VIP price, the visitor will be enrolling to our VIP member prices and enter a 3 days trial period.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email. We also write it here on Trustpilot in our company explanation.
Please read the email we have sent to you from support@allbeactive.com so we can find a solution
Best Regards
Ableactive - Taking two payments a month without me knowing, but are now looking to re-credit my account
I noticed a payment of approximately £36 (it's based in Ireland, so depends on the exchange rate) going out of my account for a company based in Donegal. When I looked further (thinking it might be a scam) at my account I noticed it's a payment that goes out every 14 days.
I rang the bank and they confirmed that it had been going out since a £2 payment on the 5th August. When I asked the bank what they do, they said it appears to be a sports leisure company where you can secure discounts with the membership. As a family we don't spend £864 a year on leisure wear, never mind paying that up front to achieve discounts.
I looked at the site and the products look pretty low end as well.
I'm guessing that they have a way of getting your card details from linked sites and not telling you about it.
We don't how they did this, but beware of the name.
I rang them today and wasn't convinced the answering service was legitimate. I await a call back.
Regards
17/01/2024
I see "Oliver" has submitted a reply that is a cut and paste of all replies. Oliver, I assume is an automated reply as he would know that they have asked a manager to contact my within 72 hours. Which is three days slower than they started taking payment without my knowledge.
Check your accounts and make you haven't been scammed by allbeactive folks!
They owe me £400 plus pounds and I am no closer to a phone call, explanation or refund.
18/01/2024
Hello all,
Upgraded the review from 1 star to three stars to reflect the fact that albeactive have been in touch and stated that the money (£437.90) will be back in my account within 5-days. They have stated that it was an innocent mistake at their end and to be fair I did have missed calls from them yesterday trying to resolve the issue. I still don't know who they ended up taking the money in the first place, but it is reassuring that they agreed to refund the full amount relatively quickly which is a positive.
Fingers crossed for the situation to be resolved pretty soon.
I'll be upgrading to 4 stars when the money is returned to our account.
Simon
19/01/2024
Updated title as Albeactive are looking to recredit, following taking payments twice a month from my account without me knowing.
23/01/2024 - Still don't know how they came to be taking two payments a month, but to be fair they have resolved it in the best part of a week and all the money has been recredited to my account. Updated to 4 stars to reflect dealing with the complaint quickly.
15 January 2024
Unprompted review
Reply from Allbeactive
Dear Simon,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take customer concerns seriously and want to resolve this matter promptly.
We understand your frustration and are committed to investigating the issue. To assist you further, could you please provide us with additional details such as your order number and any relevant transaction information? This will help us identify the problem and process a refund for the unauthorized charges.
Our customer support team is available to assist you, and you can reach us at support@allbeactive.com . Rest assured, we are dedicated to addressing this matter swiftly and ensuring that you receive a resolution.
We value your feedback and appreciate your patience as we work to resolve this issue.
Best regards,
Oliver
Buying a review
Received a call from Oliver who agreed there had been an error and would issue a full refund But only when I changed my review to a 5 star!!
Makes me wonder how many other ‘5 star’ reviews on here have been bought!
13 November 2023
Reply from Allbeactive
Dear faliraki93,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take customer concerns seriously and want to resolve this matter promptly.
We understand your frustration and are committed to investigating the issue. To assist you further, could you please provide us with additional details such as your order number and any relevant transaction information? This will help us identify the problem and process a refund for the unauthorized charges.
Our customer support team is available to assist you, and you can reach us at support@allbeactive.com . Rest assured, we are dedicated to addressing this matter swiftly and ensuring that you receive a resolution.
We value your feedback and appreciate your patience as we work to resolve this issue.
Best regards,
Oliver
ALLBEACTIVE try full refund money
ALLBEACTIVE try full refund money. Just wait now
8 December 2023
Unprompted review
Reply from Allbeactive
Hi Danuta ,
We're sorry to hear about your concerns, and we take them seriously. We strive to provide a trustworthy and reliable service to all our customers. Your feedback is important to us, and we would like to address any issues or concerns you may have.
To assist you further, could you please provide more details about the specific problem you encountered or contact our customer support team at support@Allbeactive? We're here to investigate and resolve any issues you may have experienced.
Thank you for bringing this to our attention, and we appreciate your cooperation in helping us improve our services.
Best regards,
Oliver
Great customer service
I was contacted by their customer service representative and they promised to refund my money within the next 5 to 7 working days so I will keep my fingers crossed and hope the refund my money into my account
17 November 2023
Unprompted review
Reply from Allbeactive
Hi Chukwuka,
We're sorry to hear about your concerns, and we take them seriously. We strive to provide a trustworthy and reliable service to all our customers. Your feedback is important to us, and we would like to address any issues or concerns you may have.
To assist you further, could you please provide more details about the specific problem you encountered or contact our customer support team at support@Allbeactive? We're here to investigate and resolve any issues you may have experienced.
Thank you for bringing this to our attention, and we appreciate your cooperation in helping us improve our services.
Best regards,
Oliver
FRAUD ALERT
Asked to pay postage and packaging fir a product and then asked to make smaller payments over several steps of increasing amounts.
Now they try to take payments of random amounts from my bank account
I haven't confused a model and I have never been asked to join a membership, these payments came after a suspect purchase for which i never received a product. In addition the other attempts to take money were for varying amounts not a one time fee.
There's no order numbers because there's no trail except for my payment to you. Because I was never actually ordering a product.. was I.
4 July 2023
Unprompted review
Reply from Allbeactive
Dear Peter,
We understand the confusion you've experienced, and we'd like to provide some clarification about our membership model. The €42 charge is part of Allbeactive membership, which provides a range of benefits, including exclusive pricing on our products. It's important to note that this charge is transformed into credits in your account, which can be used for shopping on our platform. This means you can redeem these credits for a variety of products from our selection.
If there has been any misunderstanding or if you have further questions about how to use these credits or our membership concept, please feel free to contact our customer service team at support@allbeactive.com. They will be happy to assist you and ensure you have a positive experience with our services.
Your satisfaction and trust are important to us, and we appreciate your feedback.
Best regards,
Oliver
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