All About Audrey Reviews 

I've loved all of my deliveries from All About Audrey! I'm so happy to have gotten my beautiful tops delivered to me in the US with such care, they are such beautiful quality and definite favorites of mine.

Beautiful products !
Great service !

Beautiful dress - really pleased with the colour and quality!

Beautiful products and fantastic customer service.

Easy transaction, beautiful coat

Beautiful clothes, fast delivery and well packaged.

It looked stunning in the picture but not quite as I expected, i didn’t like that it turned up squashed up in a tiny plastic bag. Although it still is a pretty coat it’s definitely not worth the money the quality of fabric is thinner than it’ looks in the pic.

Love all about Audrey. Bought many times, sustainable and beautiful.

I placed an order for a jacket for £160 on 19th november. The policy online states that orders will be dispatched within 3 working days. It got to Saturday 23rd it wasnt dispatched so I emailed to cancel my order. I received an automatic response to advise the office was closed and they usually respond with 1-2 working days. I heard nothing and my order was posted Monday afternoon.
I appreciate this may have crossed over with my email saturday morning however this email was never acknowledged even to confirm their cancellation policy.
I emailed again on 26th to ask if I could arrange returning my order. I have no issues with paying the cost of delivery for the return however I was then advised they had a 5% restocking fee. This is in breach of Consumer Rights as the most a company can charge is the cost of delivery for the return. I confirmed with this the company and advised I would need to contact trading standards.
I had already posted my return (this was posted on 2nd December) The delivery of the return was attempted on 3rd December but wasnt able to be delivered but was delivered on 4th December.
On 3rd December I was advised that returns are processed on Tuesdays. I was also advised in this email that restocking fees are not charged for coats (regardless it is illegal) and they sent me a link for a free return. I confirmed they werent in to receive the delivery I had already posted with royal mail 24 hour delivery and sent the tracking code.
As of the time of writing my email has not been acknowledged.
I buy from small businesses often and this is truly the worst experience I have ever had.
From a customer service point of view they already knew they had messed up in the situation as they advised in email that although their cancellation policy is 3 hours if they had got my email before they posted it they would have cancelled it and they also dont know why it took so long to be posted. You would think they would have looked out for my return and processed my refund early.
It has put me off ever shopping with them again.

Lovely coat, fits as described, and delivered quickly.

A great product which as true to the description in terms of style and size delivered in good time in a really nice bag. What more could you want?

The dress was beautiful and the color is fantastic 😍

Both items I bought were beautiful and exactly as described. They also arrived in good time.

Hat arrived very quickly, in pretty packaging (ie fabric offcuts made into a bag) and lovely soft faux fur in the deep chocolate brown that I was looking for,

Gorgeous purple tie wrap top💕 Arrived quickly and in a beautiful silk gift bag. Great quality, fits well and looks fab on! Will definitely be ordering more items very soon. Great company to buy from. Highly recommend ⭐️⭐️⭐️⭐️⭐️

Yet another beautiful dress. Your clothes are not only stunning, but very well made and are superior quality. Love All about Audrey, thank you ♥️♥️

My daughter loved the top I bought her! Very quick delivery and will be buying more!

Loved the design! Recommend this store ! Fast delivery, professional! Good quality.

Prompt delivery great customer service with this company and good quality clothes