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Alivemoment Reviews 

5,834
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 5,366 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its ability to bring old photos to life, creating meaningful and emotional experiences. Many highlight the amazing output quality, with perfect rendering, brilliant colors, and crisp detail, often exceeding expectations. Reviewers also appreciate the user-friendly experience, noting the intuitive dashboard and ease of use for various features. However, some customers reported issues with payment and subscriptions, citing unexpected charges, difficulty canceling, and credits expiring without use. Additionally, some reviewers found that certain animated photos were unrealistic or did not accurately depict the original subjects.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly its ability to bring old photos to life by... See more

User experience

Consumers find the user experience to be positive, with many reviewers praising the app's ease of use and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent results when... See more

Payment

Users describe negative interactions with payment, frequently reporting unauthorized charges and unexpected... See more

Subscription

Customers consistently express dissatisfaction with subscription practices, frequently reporting unauthorized... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Even though the picture was not exactly like I expected it was done looking professionally and when I had a billing problem they corrected right away and made everything right. These are honest people... See more

Company replied

Rated 4 out of 5 stars

I have always loved color but most of my childhood photos are black and white. It was so fun to see my photo memories in full color through Alive Moment. Even with some of the colors being different t... See more

Company replied

Rated 4 out of 5 stars

I used Alivemoment on an old picture of my parents and my wife's Dad and brothers. Some of the movements were dead on. Pretty amazing for the most part, but some not so much (facial movements and sm... See more

Company replied

Rated 4 out of 5 stars

Not all photos look like the person in the photo you submit. It’s nice to see the photos in motion (like a Harry Potter) scene. Customer service isn’t the best. It’s like the photos... See more

Company replied


Company details

  1. Photography Service
  2. Art Handcraft

Written by the company

Turning your cherished photos into living stories! 🌞


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(5,834)

5,429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Thieves

I cancelled my subscription but then in two months time their charge reappeared. Looks like I will have to change my bank card. They are as good as thieves who steal your card details. I can see a lot of people here and on Facebook complain about the same. With so many lawyers in the US I am surprised there is no class action suit announcement

15 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Ivan,

We’re very sorry to hear about your experience and understand your frustration regarding the charges that occurred after you believed your subscription had been canceled. This is not the experience we want for our users.

We regret the concerns you have raised regarding billing and account management. We would like the opportunity to review your account and investigate the charges you mentioned.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can look into your case and assist you further.

Kind regards,
Amelie

Rated 5 out of 5 stars

You took over $100 out of my bank…

You took over $100 out of my bank account without my knowledge. I decided to capitulate and now you want money for coins? Please refund my account.

5 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Kayla,

Thank you for your lovely words. We’re so glad you enjoyed the experience. ☺️

Kind regards,
Amelie

Rated 5 out of 5 stars

great result

great result, good job.

25 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Muhammad,

Thank you for your lovely words. We’re so glad you enjoyed the experience. ☺️

Kind regards,
Amelie

Rated 5 out of 5 stars

This creates beautiful pictures

This creates beautiful pictures. I've tried several of the choices from motion to angel and it truly is magical.

25 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Flora,

Thank you for your lovely words. We’re so glad you enjoyed the experience. ☺️

Kind regards,
Amelie

Rated 5 out of 5 stars

This was my dad in Vietnam

This was my dad in Vietnam. It was a little blurry and B & W. I think it looks great.

24 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Sharon,

Thank you for your lovely words. We’re so glad you enjoyed the experience. ☺️

Kind regards,
Amelie

Rated 1 out of 5 stars

I have been ripped off for a thousand…

I have been ripped off for a thousand dollars!!
They keep charging me on my credit card hundreds of dollars. Without any service to me. I did not ask for anything from their site yet they continued to charge my card hundred dollars at a time.!!!! It’s a scam with no consideration for customers.

24 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Paul,

We’re very sorry to hear about your experience and understand how upsetting it must be to discover unexpected charges on your account. This is not the experience we want for our users.

We regret the concerns you have raised regarding billing and account charges. We would like the opportunity to review your account and investigate the transactions you mentioned.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can look into your case and assist you further.

Kind regards,
Amelie

Rated 5 out of 5 stars

I like this plateforme

I like this plateforme. This IS very simple at using and this IS legit. I've a good experience 😎

24 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey,

We really appreciate your positive feedback.

Best wishes,
Amelie

Rated 5 out of 5 stars

Great representation

Site recreated a nice motion-picture version of my photo.

23 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Karen,

We really appreciate your positive feedback.

Best wishes,
Amelie

Rated 5 out of 5 stars

Flowers Blooming with Mom =D

The flower blooming live action does work well with my Mom's photo. It definitely looks like her.

22 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Jane,

We really appreciate your positive feedback.

Best wishes,
Amelie

Rated 5 out of 5 stars

Family History Come Alive

Love this program that makes my family history come alive for me! Sometimes the clean up is a bit much but for the most part the enhancements are right on the money! My great uncle died in the Battle of the Somme in 1916 at 26 and I cried to when I was able to see him smile! What a precious gift! I love being able to see images of my ancestors clearly and the verification I see in my children and grandchildren's faces!

22 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Sherri,

We really appreciate your positive feedback.

Best wishes,
Amelie

Rated 1 out of 5 stars

AVOID

AVOID. AVOID. AVOID.

This is an absolute SCAM!!! Do not enter any of your card details into their app.

The site is so full of glitches. You will never get hold of anyone to complain or refund the money they steal.

The way they sell coins to use the service is designed to confuse you. I accidentally bought £375 worth as I clicked on one method of paying and nothing happened , then another and nothing happened. But they took over £375 from my account, without confirming the amount and I ended up with over a thousand coins. I contacted them immediately to request a refund and no reply. I sent another message via there chat feature and nothing back. I felt physically sick. A few days later I used the app and couldn’t log in. When I finally managed to log in to my account via their website all those coins were gone. I asked again for a refund. No answer. I followed their instructions to cancel subscription in Apple Pay. And two months after I cancelled my subscription they took a further £34 and then £74 from my account. I contacted my bank and it tells me they are still taking money as a subscription - so they have not cancelled it. No one ever answers emails. I’ve had to cancel my debit card and change my bank card to get rid of them. Absolute crooks. I can’t believe they’re being promoted on Instagram.

AVOID AVOID AVOID.

And ‘Amelie’ their ‘customer service’ bot replies to my review on here saying she’s ‘sorry for the issues I’m having’ and asks me to get in contact. But ‘Amelie,’ that address you’ve quoted in your reply does not do anything. I have sent you so many messages that way and never a reply. This is a SCAM!! People watch out. Do not give them your bank details. They have taken £500 uk pounds from me.

22 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Luke,

We’re very sorry to hear about your experience and understand your frustration regarding the charges, cancellation issues, and difficulty contacting support. This is not the experience we want for our users.

We regret the problems you described and would like the opportunity to review your account and investigate the charges and subscription status. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.

Kind regards,
Amelie

Rated 4 out of 5 stars

Amazing program.

Amazing program.
A fire destroyed all my late wife's photos but one.

Now I have a brilliant memory of her.
Thank you so much.

21 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Jim,

We really appreciate your positive feedback.

Best wishes,
Amelie

Rated 1 out of 5 stars

Things are going from bad to worse now.

Following the reply from Alivemoment, I used the
https: //alivemoment .com /contact
address and as before, I am taken to a message page, where you enter the details of your reasons for contacting…. However, now I am getting an error message saying there is no user with my email address. Which is odd, because I am logged in to my account!

Things are going from bad to worse now.

22 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Barry,

We’re very sorry to hear that the issue persists and understand how frustrating this situation must be. We apologize for the difficulties you experienced when trying to contact us, especially when your email address appears to be recognized within your account.

This is not the experience we want for our users. Please contact us via https://alivemoment.com/contact with your account details so we can investigate the issue with your account access and assist you further.

Kind regards,
Amelie

Rated 1 out of 5 stars

This website is a criminal Enterprise…

This website is a criminal Enterprise to defraud you of your money. They will not give you credits that you pay for and whatever credits you end up with they will take the next day. They randomly arbitrarily take money from your account without any credits or Reason to take the money they just take it.

19 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello RWZ,

We’re very sorry to hear about your experience and understand your frustration regarding the charges and credit issues you described. This is not the experience we want for our users.

We regret that you experienced problems with credits, account charges, and account management. We would like the opportunity to review your case and investigate the concerns you have raised.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.

Kind regards,
Amelie

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