Even though the picture was not exactly like I expected it was done looking professionally and when I had a billing problem they corrected right away and made everything right. These are honest people... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have always loved color but most of my childhood photos are black and white. It was so fun to see my photo memories in full color through Alive Moment. Even with some of the colors being different t... See more
Company replied
I used Alivemoment on an old picture of my parents and my wife's Dad and brothers. Some of the movements were dead on. Pretty amazing for the most part, but some not so much (facial movements and sm... See more
Company replied
Not all photos look like the person in the photo you submit. It’s nice to see the photos in motion (like a Harry Potter) scene. Customer service isn’t the best. It’s like the photos... See more
Company replied
Company details
Written by the company
Turning your cherished photos into living stories! 🌞
Contact info
United States
- hello@alivemoment.com
- alivemoment.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to create!
11 July 2026
Unprompted review
Reply from Alivemoment
Hi Laura,
Thanks so much for your thoughtful review. We’re grateful for your support.
Kind regards,
Amelie
Abzocke
Abzocke!
Hello Max,
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it is to find your coins missing and not yet receive a response from support.
This is not the experience we want for our users. We'd like the opportunity to review your account and investigate what happened to your coins. Please contact us via ... with your account details so we can assist you further.
Kind regards,
Amelie
Auf diese Nachricht hin, habe ich zweimal den Support angeschrieben. Immer noch gar keine Reaktion erhalten. Wahrscheinlich bekomme ich wieder irgendeine KI Antwort auf diese Bewertung...
10 July 2026
Unprompted review
Reply from Alivemoment
Hallo Max,
es tut uns sehr leid zu hören, dass Sie trotz unserer vorherigen Antwort noch keine Lösung erhalten haben. Wir verstehen Ihren Frust und entschuldigen uns für die entstandenen Unannehmlichkeiten.
Das entspricht nicht dem Service, den wir unseren Nutzern bieten möchten. Bitte kontaktieren Sie uns erneut über https://alivemoment.com/contact mit Ihren Kontodaten und dem bisherigen Schriftverkehr, damit wir Ihren Fall prüfen und Ihnen schnellstmöglich weiterhelfen können.
Mit freundlichen Grüßen,
Amelie
Nicely Done!
This experience was just what I wanted to see!
It captured what I had imagined!
11 July 2026
Unprompted review
Reply from Alivemoment
Hi Michael,
Thanks so much for your thoughtful review. We’re grateful for your support.
Kind regards,
Amelie
A fast response and a very helpful and…
A fast response and a very helpful and friendly chat
10 July 2026
Reply from Alivemoment
Hello,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
I’ve used the App to post several…
I’ve used the App to post several pictures to Facebook for family members…. They Absolutely Love the Cartoon Family pic’s👍🏽
10 July 2026
Unprompted review
Reply from Alivemoment
Hello Will,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
It brought the color and realism back…
It brought the color and realism back to the photo
10 July 2026
Unprompted review
Reply from Alivemoment
Hello Jamie,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
Still learning how to use the app and…
Still learning how to use the app and getting a kick out of reliving special moments from the past by creating a live memory from a photo! Bob in San Antonio
10 July 2026
Unprompted review
Reply from Alivemoment
Hello Bob,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
Wonderful!
10 July 2026
Unprompted review
Reply from Alivemoment
Hello Gangan,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
Reply from Alivemoment
Hello Diane,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
Video made me tear up remembering that moment. 2006
Video made me tear up remembering that moment. Video was very well done too.
9 July 2025
Unprompted review
Reply from Alivemoment
Hello Gene,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
So cool to see my mom & grandma…
So cool to see my mom & grandma hugging!!
9 July 2026
Unprompted review
Reply from Alivemoment
Hello Peg,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
Love it
Just wow, this is awesome! I'm thrilled at the transformation of an old photo to a video.
9 July 2026
Unprompted review
Reply from Alivemoment
Hello Donnell,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
I only gave 4 out of 5 because
I only gave 4 out of 5 because: it was amazing what can be done to bring pictures to life, but only a few of my pictures looked like the same person before and after. The ones that did were awesome. My brother passed away at 13 yrs old in 1970, I took the last school picture we have of him, and asked alive moment to age him to a mature man, and it was amazing, he looked exactly like a picture of my 56 yr old nephew from our other brother...his namesake. It was great to see him as an adult, but then I realized I have been seeing him everyday in his nephew.
9 July 2026
Reply from Alivemoment
Hello D'Andra,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
AVOID this scamming company
AVOID this scamming company. I blindly authorized one trial month usage not knowing they continued to charge my cc for 6 months at much higher subscription fees. My cc company flagged it this week. Next thing that happened: AliveMoment charged me $525.53. Now I'm fighting that. BEWARE!!!!
7 July 2026
Unprompted review
Reply from Alivemoment
Hello Terri,
We’re very sorry to hear about your experience and understand your concern regarding the charges on your account. This is not the experience we want for our users.
We regret the billing issues you described and would like the opportunity to review your account and investigate the transactions you mentioned. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
So very special to bring precious photos back to like
It is so very special to bring precious old photos back to life, especially as I have just lost my mother just 3 weeks ago, I want to bring all my parents old photos back to life.
I love this app it’s what I’ve always wanted to do.
Thanks so much for this wonderful experience.
8 July 2026
Unprompted review
Reply from Alivemoment
Hello Diana,
We truly appreciate you taking the time to share such meaningful feedback.
Warm wishes,
Amelie
Bringing back people who we have lost…
Bringing back people who we have lost is priceless.
7 July 2026
Unprompted review
Reply from Alivemoment
Hello Rick,
We truly appreciate you taking the time to share such meaningful feedback.
Warm wishes,
Amelie
Give it a try, you'll be surprised with the results.
Good and imaginative videos produced from submitted images. Product suppoert usually answer queries quickly and effeciently.
7 July 2026
Unprompted review
Reply from Alivemoment
Hey Alan,
Thank you for your kind and encouraging feedback! 🌟
Best wishes,
Amelie
I only got $28 of my $103 refund back
I only got $28 of my $103 refund back. What happened?
29 June 2026
Reply from Alivemoment
Hello,
We're very sorry to hear about your experience and understand your concern regarding the incomplete refund.
This is not the experience we want for our users. We'd like the opportunity to review your refund request and investigate what happened. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
Scamming people out of money
Please do not use this company they have scammed me. I signed up and paid £7.50 to create an image when I have checked my bank account they have taken two transactions of £7.50 out. I have emailed them and not had a response. They have now taken another £45 out of my account despite me cancelling the subscription last week with plenty of time. I have gone onto my account and not able to stop them from taking my money for no reason. I have had to contact my bank to get this sorted so please be careful when using this company and signing up
6 July 2026
Unprompted review
Reply from Alivemoment
Hello Jess,
We’re very sorry to hear about your experience and understand your frustration regarding the charges and cancellation issues. This is not the experience we want for our users.
We regret the concerns you have raised regarding billing and would like the opportunity to review your account and investigate the transactions you mentioned. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
Sneaky addition of Fees!
It’s fun to do but if I knew you were going to charge me, every time I made a new picture, I wouldn’t have bought it the app!
3 July 2026
Unprompted review
Reply from Alivemoment
Hello James,
Thank you for your lovely words. We’re so glad you enjoyed the experience. ☺️
Kind regards,
Amelie
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