Alislam Travels UK Reviews 178

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service and helpfulness, noting their proactive communication and support throughout the entire journey. Many people highlighted the exceptional customer service, appreciating the personalized approach and the staff's ability to meet their specific needs. The holidays organized by the company are frequently described as excellent, with many consumers expressing high satisfaction with their overall travel experience. However, some customers also noted issues with the booking process, including unexpected changes to hotel reservations without their consent and claims of fluctuating flight prices. A few other people also felt that the staff could be unhelpful and that the service was poor, with some experiencing problems with visa processing times and receiving inaccurate booking information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their helpfulness,... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent service, highlighting... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and exceptional... See more

Holidays

Clients share positive opinions on holidays, particularly Umrah packages. Many reviewers praise the... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. While some found it nice, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to umrah in November 2025, arranged my Umrah travel package by Al islam travels, all arrangements done by Jibran was excellent. Excellent voco hotel in mecca and Sheza regency hotel in medinah... See more

Rated 5 out of 5 stars

We booked Umrah with Sarfraz, Al Islam Travel. He provided excellent services not only during thr bookings but continue to check if during the whole trip, if everything is going smoothly. We had an... See more

Rated 5 out of 5 stars

My Review of Al Islam Travels (Brother Jabran) Brother Jabran was brilliant. He made our trip to Saudi for Umrah so smooth. Any documents we needed, he got to us quickly — no chasing, no stress.... See more

Rated 5 out of 5 stars

Sawaan was great at finding us a package that suited our requirements from the first conversation following a Facebook ad. He kept in touch right through the journey and was available for any question... See more


Company details

  1. Travel Agency

Written by the company

We Are specialized in providing comprehensive travel packages for Muslim pilgrims wishing to perform Hajj And Umrah, a pilgrimage to the holy cities of Mecca and Medina in Saudi Arabia, ensuring a seamless and spiritually enriching experience through meticulously planned itineraries, quality accommodations, reliable transportation, and dedicated on-site support to guide pilgrims through the necessary rituals and customs throughout their journey.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

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Replied to 11% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I had a wonderful experience with Sehar…

I had a wonderful experience with Sehar Fatima’s service. Everything was handled with great care and professionalism. She was kind responsive, and made sure everything was perfect. Truly excellent customer service I highly recommend her

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent services...

It was excellent experience even when we were there staff here especially Adan yousuf and Jibran yousuf were all the time in contact. Arrangement for transport pick and drop and all ziarats in both cities there transport services were superb. We highly recommend
Al Islam travel services and special thanks to Adan yousuf.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service 💯

Excellent service 💯
Will definitely recommend to all
Adan yousaf was a big help all the way
Booking process was nice and easy
Hotels were excellent

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Alhumdulillah

Alhumdulillah, our Umrah journey went perfectly. A huge thank you to Alislam Travels agent Sawan. for their excellent service and support throughout the trip. Highly recommended

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Very good services by Jabran Bhai

Very good services by Jabran Bhai
Well organised and well tailor made package
As a big group and family of 45people
Jabran bhai handled all things very good as we few families were from pakistan on different dates and then few from dubai and then we were from uk but he handed every single thing very professionally
Best travel agent and right man will recommend al islam travels and ask for Jabran bhai when you book

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with brother Jabran
Booked my tickets to pakistan the price was unbeaten I checked from other websites as well
Skyscanner tickets were cheap but non refundable so thats why i paid extra to jabran bhai because he mentioned the tickets are atol protected very well explained by jabran bhai
Will recommend al islam travels and jabran bhai

25 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience with this Travel Agency…

My experience with this Travel Agency and especially brother Sarfraz overall was very good and helpful. Everything from the hotels, to the package, Ziyarats and return flight with Turkish airlines.

The only downside was the outgoing trip with Pegasus a very low quality budget airline with no amenities of any kind (food-seats).
Otherwise it would have been a wonderful trip.

I would highly recommend brother Sarfraz and this company.

Many thanks.
Junaid.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I had the absolute pleasure of being…

I had the absolute pleasure of being assisted by Fiza Emaan at Alislam Travel, and I cannot recommend her highly enough. Her service is truly exceptional.

From the very beginning, Fiza was professional, attentive, and incredibly patient. She took the time to understand all my travel needs and preferences, ensuring every detail was handled perfectly. Her communication was clear and prompt, and she went above and beyond to make the entire booking process smooth and stress-free.

What really stood out was her dedication and care — she treated my trip as if it were her own, making sure everything was organized flawlessly. It’s rare to find someone so committed to delivering such a high level of customer service.

If you’re planning your travels through Alislam Travel, I highly recommend asking for Fiza Emaan. You’ll be in the best hands!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Salaam

Salaam, my experience has been very good sister Naila answered all my questions and gave me full support in finding a package So thank you Naila agin

24 February 2026
Unprompted review

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