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Rated 1 out of 5 stars

I ordered a bike on 29th October. Did not have a reply until 9day after to say that is out of stock so I’ve emailed them back to say I won’t a full refund

Rated 1 out of 5 stars

We have ordered a total of 4 x £1k e-bikes from this company. Two of the bikes we had a small issue with and requested support via their Customer Service email. To date, one week later, we have receiv... See more

Rated 1 out of 5 stars

Item was not dispatched in time, emails ignored, chat that takes you to a private WhatsApp - no reply either. I did not even want a very quick delivery but just wanted to make sure that item will be d... See more

Rated 1 out of 5 stars

I ordered a lamp and a smartwatch from this company. The lamp is fine but the smartwatch screen is ridiculously dim and cannot be read properly. Despite contacting the company about this, I have nev... See more

Company details

  1. Electronics Store

Information provided by various external sources

We are UK distributor of Xiaomi Ecosystem, Youpin and Intelligent appliances.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

216 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely disgusted

Absolutely disgusted , placed an order for ebike , a few days later got mail sayin they needed £169 custom charges, I decided to cancel my order, , eventually refund was showing as pending on PayPal, a few days later they cancelled my refund, I’m owed £1035 from them & costomer service seems to be non-existing, this is second time iv bought from this site & it’s Tara iv had to write this coz my first order wend smoothly, if things change I will update this review, in the meantime… AVOID

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Delay with 0 customer support

Recently ordered a bezior bike it said it had 2 to 3 day delivery it has already been 2 days since the order was placed and we have contacted them via store message and email with no response about the delay

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Parcel missing & Very bad customer service

I have not received my order and the customer service is non-existent

I placed my order 12 days ago and I still have not received it, even though the website indicated it would be delivered in 2-3 working days when I purchased it. I have sent the company several emails but nobody answered any of them. The website shows now that the order is fulfilled.

All I know is that there has been some activity with the delivery company, but the parcel seems to be missing and nobody tells me anything.

Very disappointing experience.

4 October 2024
Rated 1 out of 5 stars

Product guaranteed 2-3 working days…

Product guaranteed 2-3 working days delivery. Emailed them countless times and heard nothing back. Absolutely useless worthless company. How can you run a business with no communication? Absolutely appalling. Do not buy from this worthless piece of **** company .

22 September 2024
Rated 5 out of 5 stars

Great bike

Easy to order and really fast delivery.
Very happy with the bike, great for the price.

28 June 2024
Rated 5 out of 5 stars

Terrible experience

Terrible experience. UPS. Are rubbish. Deliver when am at my work. Won’t give u at time , don’t do weekends don’t chap on my neighbours door. Still don’t have bike yet , having to get it delivered to my friends barber shop. Bin UPS and get a new delivery service. They are s… s… S…

13 January 2024
Rated 4 out of 5 stars

Great price

Great price, Amazingly fast delivery. Only reason not 5 stars is I requested an invoice for my records and still waiting

26 September 2023

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