Alhambra Entradas Reviews 69

Fraud page, never got any tickets

Pretending to be the official site, they rip off their customers by selling overpriced tickets. Also, I had a very suspicious transaction on my Credit Card within one minute after my purchase. My bank informed me that these kind of transactions are made to test how the Credit Card is protected against fraud. Seems that my Card was compromised after buying on this side, so I had to get a new one.

Scam! The charge 2x the price of a Granada card, which is what they give you.

SCAM!!! Tickets sold here for 50 euros cost 12 on the correct site. Don’t use this one here

I think , they should be in prison. We paid 4 times more !!! We thougt that is the offical website. And I don't understand how can we paid 99 eu and get the ticket as a pass for Grenada for 59? So don't be so stupid as me

Absolute SCAM and disgusting predatory behavior. Reselling tickets they don't even have for over double the price. They run GOOGLE ADS pretending they're the official site and then over double the price.

This company is a scam ticket reseller and clearly operating in the full knowledge of both the Alhambra organisation and the local authorities so clearly they are happy that tourists are being ripped off by selling tickets at inflated prices right on the doorstep of the Alhambra palace. We paid 250 euros for 5 tickets priced at 12 euros each on the actual tickets they gave us because we thought they were the official ticket seller. Spain and Granada should be ashamed they are still allowing this company to operate after so many years.

Were tricked in buying 200 EUR tickets.

Fraudulent company! Stay away. Bought my tickets for double the price and never received them in my email.

had a really bad experience with this company on the website. It looks like it is an option website that isn’t I taken my mistake to choose the time instead of 14. I choose 12 hour then I wrote them to the support side but this site is not valid and the message came back then I tried to figure out what address I can ask for support but there is a line a lot of other companies and finally there is one shop in Granada, but all in all nobody help me also the price was very very high. There is no support. I could not recommend this company.

This company is fraudulent. They use the word "official" in big bold letters at the top of their website, making it appear as if they are the Alhambra's official ticket vendor. But then in tiny font at the bottom of the website, they state that they're not affiliated with the Alhambra. They charge more than double the price of an actual ticket! The people who run this site should be ashamed of themselves for scamming people out of money.

If you want to get tickets on a sold out day, this company can help you.
Thats not for free and you have to pay some Euros extra but we where very happy to be able to visit the Alhambra.

This is just landing page, which belongs (or cooperates) to company mytoptour.es in Spain. They pretend to be "official", but in fact they are just tickets reseller with the 250% commission fee (we paid by mistake 45 eur per person instead of official price 18 eur for Alhambra visit). In fact, they are not offering any "services" besides re-sending you the official ticket. "Skip the line" promise is falsehood, because you should go to the main entrance queue. Meeting point link to Google maps they send is also wrong. Audio guide that they advertising - could be downloaded for free inside of Alhambra with QR code. So it could be asily considered as fraud.

The only normal thing was, that there was still real person in WhatsApp chat, who answered some questions (which would not appear in case of real official service). But almost everybody would like to "gain" 100+ eur for 10 min of work.

So we decided to make an official fraud compliant to Policia Nacional and Oficina de Seguridad del Internauta (OSI).

They are a complete scam! Nothing to add to all the other reviews but please use the official website. They are not! Spent 160 euros where we could’ve gotten in for 38. They even charge kids but upon arrival Alhambra told me they are free of charge!!

I had the same experience as the other reviewers: Misleading advertising as "official" ticket sellers, wildly overpriced tickets justified by an "audio guide" that you can get for free as an app, confusing and contradictory information on the website regarding whether "Nasrid palace" is included.

I would encourage everyone unfortunate enough to buy tickets from these guys to pursue

(a) a charge back with your credit card company,
(b) a formal complaint according to the rules of the Andalusian tourist board (search for "hoja de reclamaciones andalucia"). You can find the official address of the company by searching for "MNPQ GESTORES TURISTICOS SL".

Please do not get scammed from these people. You pay 49 Euro for a ticket that costs 19.90 Euro. On top, they do not include the Nasrid palaces, but instead they ask for extra money for it.

Complete scam! Same issue as other reviewers. I paid 80 euros and couldn’t even see the Nasrid Palaces and the audio is offered free at the Alhambra. Don’t use them, they are not the official Alhambra website!! I didn’t know until after I paid and got an email from My Top Tours and it was non-refundable. I also asked their customer support about how to enter the Alhambra and they never responded. When I finally got to the Alhambra (on my own), the tickets were only 10-12 euros. These people are liars and scammers!! I’m so disappointed and disgusted!!
The true official site is alhambra-patronato.es

A scam. Expertly pretending to be official ticket-seller and overcharging severely.

Be sure to what kind of ticket you buy the are time slots to see the palace the main thing to see.
Tour guide was horrible and long

Not for the disabled
A place most suited for people in the ableist society
It took me an eternity to find parking, ticket box & the ramps are too steep. I saw none of it as it was made so difficult. I'm glad I made it home. Never again!