My parcel arrived promptly which was great. These shirts are a good fit for size . My previous shirts the collar wasn’t the best it kind of had a bubbles effect so not the best rest of shirt fine but... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Overall it was good but the sizing was extremely difficult and if you order a size to fit what you know you are ,you are going to be very disappointed..they come up really small in the dresses and big... See more
Company replied
Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more
Company replied
Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.9
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the quick delivery and the item was true to size.
Kind regards,
Alexandra Customer Care Team
Easy to order from the website
Easy to order from the website and I am very pleased with my dress - Thank you
8 June 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the ease of ordering and you're pleased with the dress.
Kind regards,
Alexandra Customer Care Team
Good customer service after a problem
After battling with a website which I thought was not fit for purpose I managed to place an order. A week later when I was about to contact them to ask where my delivery was I received an email to say that the items were out of stock and should not have been displayed on the website - which was possibly why I had so much trouble placing the order in the first place. However, I was less than impressed.
I have upgraded my original poor review above after the prompt and courteous response from customer services by email and phone. I was clearly unlucky with my order and the fact that I struggled with placing the order was probably due to the stock error for the item I wished to purchase.
8 June 2026
Reply from Alexandra
Good morning Jane,
Thank you for taking the time to leave a review. We appreciate all feedback from our customers.
As discussed during our telephone conversation, I would like to once again express our sincere apologies for the issues you experienced with your order. Unfortunately, the items were out of stock and should not have been displayed as available on our website. Please be assured that our web team has been notified of this issue and is investigating it to prevent it from happening again.
Thank you for your understanding, and we apologise for any inconvenience caused.
Kind regards,
Alexandra
Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear we are always reliable.
Kind regards,
Alexandra Customer Care Team
ALWAYS super fast postag the product…
ALWAYS super fast postag the product price is competitive thanks
23 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the super fast delivery.
Kind regards,
Alexandra Customer Care Team
Very happy with ordering and receiving…
Very happy with ordering and receiving the parcel I expected time sadly was not happy with the thing I ordered. As it wasn't right for me
26 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a review. We really appreciate your feedback and value your custom.
We are so glad to hear of the delivery of your order, I'm sorry to hear the item wasn't right for you.
Kind regards,
Alexandra Customer Care Team
My Tunic that I ordered was exactly…
My Tunic that I ordered was exactly what I wanted and a good price, came on time.
5 June 2026
Reply from Alexandra
Good Afternoon
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are pleased with your tunic.
Alexandra Customer Care Team
Reply from Alexandra
Good morning,
Thank you for taking the time to leave a review. We appreciate all feedback.
We're sorry to hear that you found our prices expensive and were unhappy with the returns process.
I have tried calling you but have been unable to get through. I have also followed this up with an email to gather some more information regarding your concerns and to confirm whether your parcel has already been returned or if collection still needs to be arranged.
Kind regards,
Alexandra
Customer Care Team
My item is good quality and I like it.
23 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the good quality clothing you received.
Kind regards,
Alexandra Customer Care Team
Love it needed to have name on it…
Love it needed to have name on it embroided on it wasn't sure if you do it
26 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you love your order.
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the really good uniform.
Kind regards,
Alexandra Customer Care Team
Easy ordering!
Easy ordering, packaging good, delivery on time and products are of quality and true to fit sizing.
25 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the good quality clothing you received and the ease of ordering.
Kind regards,
Alexandra Customer Care Team
The courier used for delivery dropped…
The parcel delivered timely, clothing items were perfect.
5 June 2026
Reply from Alexandra
Good Morning,
Thank you for taking the time to leave a review.
Please accept our apologies that your parcel was left by your door without the courier first checking whether anyone was at home. As discussed during our telephone conversation and in our email correspondence, we will be raising this matter with our courier to help prevent this from happening again.
Thank you also for your positive feedback regarding the uniform you received. We are delighted to hear that you are pleased with it.
Kind regards,
Alexandra
Customer Care Team
Luma scrub trousers
Really pleased with my Luma scrub trousers. Very comfortable fabric, fit is excellent and they wash really well.
25 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are pleased with the Luma scrub trousers and the quality of them.
Kind regards,
Alexandra Customer Care Team
I havent yet received it
25 May 2026
Reply from Alexandra
Good Morning,
Thank you for taking the time to leave a review. We appreciate all feedback.
Please accept our apologies that your parcel was not received. As advised in our telephone message and email, our courier attempted delivery on three occasions and left calling cards during each visit. Unfortunately, as the delivery attempts were unsuccessful, your order was returned to us.
A full refund will now be processed back to your original payment method.
Kind regards,
Alexandra
Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear your order was delivered with care.
Kind regards,
Alexandra Customer Care Team
Good quality clothing you can trust I'm…
Good quality clothing you can trust I'm super happy and will be definitely be shopping here again.
3 June 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the good quality clothing you received, its great to hear you will be shopping from us again.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We so glad to hear that your queries were responded in a timely manner and your uniform arrived safely and undamaged.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the fast delivery and the item is just as described.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning Steve,
Thank you for taking the time to leave a review. We appreciate all feedback.
Please accept our apologies that your email was not picked up. We do operate with a 48-hour SLA for email responses.
As discussed with your colleague this morning and confirmed in my follow-up email, I have forwarded your request to our Credit Control team, who will send copies of the invoices along with a statement of account.
During our conversation, I also advised that for orders placed online, invoices can be downloaded directly from your online account.
Kind regards,
Alexandra
Customer Care Team
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