Alexander & Co Reviews 

Alexander & Co. managed student properties for me for 2 years and did a reasonable job with the tenants. I decided they knew insufficient contract and tenancy law, and their bookkeeping was rather sloppy, so gave them notice I was terminating our contract. They took over £3,000 from my rents as a "termination charge". I took legal action and nine months later, the court ordered they repay it to me, plus interest and costs. READ THEIR CONTRACT TERMS CAREFULLY. Having hired them you cannot fire them without almost an extra year's charges, unless you have terminated the tenancy, (Clause 20). Although tenancy was terminated, they took the charge anyway, (in violation of the contract), because they objected to some previous tenants re-renting directly from me. No other agent has ever taken unauthorised money from my rents or objected to me ending a contract. Hire a trusthworthy agent.

Thanks to all at the Dunstable branch for sorting me a flat in record time. The entire process was smooth, I was kept well informed with all developments, and the team was super accommodating and friendly the entire way through. Stuart, Connor, Denisa, Regan, and all; you know what you're doing and it shows. Alex&Co all day, every day.
@Head Office can you make sure you treat your team in Dunstable to a staff night out, they all deserve it. Happy Easter!

I would just like to say a big big thank you to everyone, my sad situation with the loss of my mum and selling her bungalow was mad so much easier than I thought, they were such a great help and understood my tears and how hard it's been for me big shout out to James and Jill xx 💖💖

If l could have left zero stars l would have. Like other customers experiences, they will do anything to steal your deposit including lying and deceitful methods. Do not touch these thieving scum

The below is regarding an experience with the Dunstable branch. Tom Spencer-Lewis lied about grant of probate being already in place when I made an offer on the property. After some delays, Gary Brooks tried to sell me a story about the sellers solicitors having trouble with the application due to issues with the death certificate, basically perpetuating the lie. I later came to know that the owner the grant of probate related to had passed away on the day the property went on the market - which obviously means the grant of probate could never have been in place at that poin in time. When Tom was confronted, not only did he deny everything but also threatened to tell the sellers to pull out immediately in a away that really shows his true self and lack of character. The branch manager was also aware of the lie. Laura Curtis (sales admin) is useless. These people only see the figures, despite the fake veil of courteousness that they cleverly use and will go to any extent to strike a deal. Julia was quite helpful but all I needed from her was a menial task. A quick chat with someone who used to work at this branch revealed their view is pretty much the same: bullish sales people who think they can do whatever they want, constant price pushing and mostly rude staff.

I have called the Aylesbury lettings team 3 teams over the last 6 months to enquire about properties for rent. Possibly the most obnoxious and rude people I've every spoken to. Talk to you like you are the dirt from the bottom of their shoe. Not sure if it's always the same girl but they really do need to learn what "customer service" means. Their landlords may be their clients, but tenants pay their wages!

Avoid if you can, or don't pay them any deposit. They will do anything to keep your deposit

This company withheld vital information about a house sale which meant we lost money and time in a completely avoidable situation, had they just been honest. We not only spent solicitor/search fees but we also completed on our house sale, moving into temporary accomodation with our two young children on the promise that everything was progressing exactly as it should be. Unbeknown to us, the house had been sold twice before, with the most recent purchasers waiting for an entire year before being left with no choice but to pull out, because the gentleman still residing at the property had absolutely no intention of leaving (it was a sale due to divorce). We lost 5 months of time, lost £££, and had so much hassle due to their dishonesty!!